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407 posts

Ultimate Geek
+1 received by user: 7


  Reply # 156155 12-Aug-2008 08:17
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BazNZ: kiwipearls I think I'm about to join you. Tell me more. How is your latency when gaming since the switch?


Our latecny with Orcon was at the point the game was virtually unplayable - between 13th may - 4th July.  Our latency bar was almost always in the red off peak low was around 180-200ms - but during peak when my hubby and I played together it was through the roof going as high as 17363ms.  It improved slightly after their purchasing of more international bandwidth - but was still no where as perfect as Xtra.

Vodafone, also is no where as good as Xtra also...but far bettter than Orcon, if you look at my speedtests results.  Our latency bar avgs 183ms-484ms (the highest I've seen during peak).  Although our bar sometimes goes olive - the connection seems more stable.

This is playing WOW on private server located in Dallas, TX - with an avg of 4000+ players.

If we could afford the max/max 20GB account with Xtra we would go back to them, as our latecny bar was always green. But we just can't. 

I also know the Red network with Vodafone will be in my exchange in October...so it can only improve right?..lol




"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows





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150 posts

Master Geek
+1 received by user: 1


  Reply # 156172 12-Aug-2008 08:52
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Well my connection has been sorted and strong for pretty much all July and August.  But last night it was back to it's sh1t speed again.

While raiding in AoC, I was getting pings of 4000ms+.  I thought this was all behind us Orcon!  So can't be farked going through this again.

There is obviously something seriously wrong at Orcon, it's boggling that they are unable to fix these issues.

 
 
 
 


25 posts

Geek


  Reply # 156234 12-Aug-2008 11:32
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Unfortunately, after a couple of good weeks, I too have experienced a substantial decrease in speed while browsing. I too will investigate other options as I am soon moving off the 1 year deal (homeline free) and then when price is similar then I will be prepared to pay slightly more to get a stable and reliable connection.

What I cant understand it that I just got moved over to the new ADSL2+ service (for free which I was pleasantly surprised about) and while I was impressed with the speed for the first couple of days, it has only been snail-paced since yesterday morning. The paradox for Orcon is when they speed people up, the consumers will defiantly notice the times when they get horrid speeds.

This might be getting off topic, but I worry about Orcon. I wonder what would happen to them if a large percentage of customers, who were on the special deal, roll off onto another plan and then move away to another ISP because they continue to receive poor international speeds. Probably nothing as it was only 5,000 customers (I think) and maybe it is just limited to a small subset of customers.

39 posts

Geek


  Reply # 156250 12-Aug-2008 12:21
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Once again last night after a month+ of decent pings/speeds it also went downhill for me.

Pings went up from the constant 200-300 to 400-600 in SOASE. :/

-Goodie

248 posts

Master Geek

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  Reply # 156296 12-Aug-2008 15:18
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Hi guys,

I am investigating for you, to be honest this is the first complaints that we have heard in a while about speed.

Would be useful again to know if you guys are on unbundled plans or on plans based on wholesale products.

Will let you know what I can find out.


25 posts

Geek


  Reply # 156304 12-Aug-2008 15:43
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Hi Duncan, thanks again for popping in to hear our concerns.

I am on the homeline free special which runs out in September. I was just moved over to the Orcon+ network last week, as a presume you are in the process of rolling over most customers. As I stated in my post this morning, Friday and Saturday were all good. Sunday, Monday and this morning were very poor speeds. For reference I am connected to the St Heliers Exchange in Auckland.

Just to confirm, Once I recieved the email from Orcon provisioning saying the changeover to ADSL2+ had been completed. I set up the router for ADSL2+ and did some tests - speeds were fantastic, a couple of times up to a megabyte per sec.

Just incase there is some connection, my internet connection dropped out on the Sunday just been (10th) at around 3pm in the afternoon (approx). After looking at the lights on my router, then checking the status page for the router, I was connected to ADSL but I was unable to authenticate to Orcon. I was without internet connection for about an hour, maybe two. Restarted the router numerous times over that period to no avail. After a while I got about to ring orcon, but the helpdesk line was engaged, so I assumed that there were a large number of people in the same boat as I was. Eventually the connection was re-established sometime between 5.30 and 9pm (I was out between then and it was connected when I got home.)

Thinking about it now, this does coincided with my recent decrease in speed. The internet has been slower after this disconnection but cannot 100% confirm a link between the two. Unsurprisingly even now there is no mention of any outage on Orcon's System Status page.

248 posts

Master Geek

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  Reply # 156307 12-Aug-2008 15:58
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Thanks wownerf, I will feed that back in.

I am also chasing up why the system status page has not been updated. Obviously that's not very helpful.

Any more feedback appreciated.

38 posts

Geek


  Reply # 156314 12-Aug-2008 16:16
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Hi Duncan,
I am on Platinum+ and live about 1.2km from the glenfield exchange my international data is well down on normal but my local is about normal.

see below.



248 posts

Master Geek

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  Reply # 156325 12-Aug-2008 16:34
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Hi guys,

Just caught up with the techs, and they have identified an issue that is causing this. It is related to the outage that occoured that affected some of you over the weekend. There will be a short outage in the early hours of tomorrow morning when they are going to attempt to fix the offending piece of kit, will give you guys an update in the morning.

Apologies for the inconvienience in the mean time.

25 posts

Geek


  Reply # 156329 12-Aug-2008 16:39
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Thanks for the update Duncan,
Just out of interest, do you know what happened ??

248 posts

Master Geek

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  Reply # 156331 12-Aug-2008 16:41
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wownerf: Thanks for the update Duncan,
Just out of interest, do you know what happened ??


Afraid that the tech details go a bit over my head on this one. But I understand that it was an equipment (hardware) failure that has caused it. Will see if Thomas can furnish more detail.

38 posts

Geek


  Reply # 156334 12-Aug-2008 16:48
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Thanks for the information Duncan,
It was obvious something must have happened to have such a large drop in preformance all at once.
Your help and feedback is much appreciated.

150 posts

Master Geek
+1 received by user: 1


  Reply # 156348 12-Aug-2008 17:44
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duncanblair:
wownerf: Thanks for the update Duncan,
Just out of interest, do you know what happened ??


Afraid that the tech details go a bit over my head on this one. But I understand that it was an equipment (hardware) failure that has caused it. Will see if Thomas can furnish more detail.


Thanks for the update Duncan.  Obviously failures like this are just a fact of technology and are more than acceptable.

I just hope that you aren't over promising on a estimated fix time again.  No one wants to see the forum explode with crying geeks again.

248 posts

Master Geek

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  Reply # 156349 12-Aug-2008 17:47
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pyronical:
Thanks for the update Duncan.  Obviously failures like this are just a fact of technology and are more than acceptable.

I just hope that you aren't over promising on a estimated fix time again.  No one wants to see the forum explode with crying geeks again.


The guys are reasonably confident things should be fixed overnight, however as with all technological faults this is a best guess. Whatever the outcome of tonights work I will let you guys know in the morning.


112 posts

Master Geek


  Reply # 156401 12-Aug-2008 21:10
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duncanblair:
motogpnz:
Hi Duncan,

Attached my speedtest stats from 5 minutes ago. Does this look like it's the same problem or something else. My primary use for broadband is to get live streaming video from MotoGP but over the last couple of months I have had trouble getting anything better than their 300k stream reliably. (They also have 650k and 1200k streams which I had no trouble with until around May.) I believe their server is located in Barcelona, and have included Sydney and L.A. for comparison with other posters.



Hi,

Have you logged a fault with our support team? They will be best able to help you. In general international performance across the network is currently excellent, so if you are having specific issues I would suggest that you contact our support desk. It is possible that this is exchange congestion (that there has been an influx of subscribers on your exchange that has degraded the performance over time).

There are many possible causes of speed issues, only one of which is the amount of bandwidth we provision.

I hope that this helps.


I think you can count me in too, Duncan. I logged the fault as you suggested and went through the process including a tracert on the live stream, which showed it coming from Akami Net in Japan. The techs emailed back to say all should be fine now, but speedtest.net results have not improved appreciably. The next scheduled live stream is Friday 11pm our time so I'm holding off on getting back to the techs until after then.

I'm on a wholesale Max/128 10GB plan grandfathered from 2005. Maybe there is a better plan option I could use?
Not sure about the exchange; phone no. is 03-6126xxx.

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