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40 posts

Geek


  Reply # 133364 26-May-2008 19:40

I noticed a few issues a couple of weeks back but it seems to be resolved now for me. They were mostly to do with rapidshare but the old .html trick sorted that out pretty quickly.

Currently getting nice fast international/national speeds (in chch) But i can never get a speedtest that actually reflects my download speeds. :)


495 posts

Ultimate Geek
+1 received by user: 9


  Reply # 133376 26-May-2008 20:06
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My International speeds seem to be fine now, (by fine I mean back to how it was 3 weeks ago).
And it is like this now: youtube, goes at about 50KB/s (this might be youtube...?) can't watch youtube videos with out pausing it.

And other downloads (Rapdishare, and / or Direct HTTP links, are all varying speeds now, from 100KB/s to 600KB/s then to 300KB/s then to 550KB/s and so on, but when I download it in the morning (7AM) i get 615KB/s constant.

Is this just happening because Orcon doesn't have enough bandwidth for every one to use on peak times like now...? or is this something Orcon can fix?????

NOW:


7AM this morning:


 
 
 
 


Zub

147 posts

Master Geek
+1 received by user: 3


  Reply # 133397 26-May-2008 20:28
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duncanblair: Hi guys,

... if you are still experiencing issues with certain sites please let us know (either by posting here or lodging a fault ticket).


Hi Duncan,

Welcome back. Hope you had a recharging break from the net :)  Thank you for returning to the thread.

Since seeing mattosaur4's post, and hearing that downloads seem to be running smoothly again, I thought I might hijack the remainder of this thread to focus on the latency concerns. Hope this helps.

Synopisis
* It appears that two way streaming services/applications are not recieving a stable rate of latency during peak hours, for Orcon customers.

Behaviours observed...
1) Gamers getting lag spikes during play. In-game latency meters swinging from 200ms to 10,000ms ping. Doesn't necessarily relate to in-game activity (meter can jump when players are inactive with no environmental changes occuring)
2) Some disconnection from game servers following extended lag periods (prob just server rejecting due to percieved no-reply)
3) Voice software (Ventrillo, Teamspeak, Skype) across all sorts of servers getting delays, broken speech, and conversation lag of 1-3 minuutes.
4) Video conferencing software (only heard of Skype so far) experiencing same issue as in point 2.

Issues have been reported by...
1) Orcon customers on both 'new' and old plans
2) I have seen some similar complaints from Xnet customers, but not as many
3) Many Kiwis on alternative ISPs using these same services report having no problems at all.

Discussions in play that might be useful (threads)
1) Geekzone (of course). This very thread :)
2) GP forums. http://www.gpforums.co.nz/showthread.php?s=8e551316b2d072843c349438ca53566d&postid=5154188#post5154188
Pyronical is heading up a great effort to collate traceroute information if that is helpful to you. There are other GP threads but this seems the most constructive.
3) NZDSL. http://www.nzdsl.co.nz/PNphpBB2-viewtopic-t-313-start-15-sid-045b9a3b226b1c4efc370efde05af1b5.phtml
Introduces Teamspeak as also experiencing the same issues
4) <>

Let us know how we can best help out with testing and feedback through this particular thread, and we'll do our best to cross post and bring everyone together get get whatever data you need.

Thanks mate. Keep fighting the good fight :D

150 posts

Master Geek
+1 received by user: 1


  Reply # 133414 26-May-2008 21:01
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On Orcon purple+



CryCryCryCryCryCryCryCryCryCryCryCryCryCryCryCryCryCry


(from Age of Conan)

39 posts

Geek


Reply # 133425 26-May-2008 21:21
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I haven't done much testing into International speeds as most of my random problems have been drastic i.e. sites like www.amazon.com have taken 40 secs to come up.  Things like only getting 30 Kbps instead of an expected 100 Kpbs when downloading I've just lived with.  I've also been away for a week and just home today.  Ventrillo is still unusable and WoW latency is currently at 390-500ms (US Server).  I was able to watch some Trailers on the Apple site with minimal waiting which hasn't been the case for about 6 weeks & downloading a 20mb file was running around 100k instead of 82bytes a sec which I got at one point 2 weeks ago.

I had my first problems with World of Warcraft (US Server) round about 10 March 08.  It was a period of bad latency jumping from 300-10000ms for about 10 days.  It was then fine for about 3 weeks and that's when Ventrilo became unusable and has been ever since.  My in-game latency of late has been Ok at around 200-500 and hasn't jumped that much.  I can also use the in-game voice service with minimal lag. 

As far as I know Ventrillo uses 1 TCP Port and 2 UDP ports & since v3 they seem to be next available / randomly chosen.  TCPView shows the following from 3 seperate times I had it open.  No firewall or other apps are blocking the traffic & I've tried other machines.

Ventrilo.exe:3592 UDP matts:1150 *:*  
Ventrilo.exe:3592 UDP matts:1151 *:*  
Ventrilo.exe:3592 TCP matts.home:1506 chromium:30312 ESTABLISHED

Ventrilo.exe:3516 TCP matts.home:3273 chromium.typefrag.com:30312 ESTABLISHED 
Ventrilo.exe:3516 UDP matts:3270 *:*  
Ventrilo.exe:3516 UDP matts:3271 *:* 

Ventrilo.exe:2260 UDP matts:3254 *:*  
Ventrilo.exe:2260 UDP matts:3255 *:*  
Ventrilo.exe:2260 TCP matts.home:3266 chromium.typefrag.com:30312 ESTABLISHED

If I can provide any further info to help with this Duncan or Thomas please let me know.

Matt



15 posts

Geek


  Reply # 133430 26-May-2008 21:49
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For users who are seeing high latency to WoW servers, it would help to know exactly which ones. E.g. while ingame run a netstat and post the IP address of the server you're connected to (it'll be on port 3724). Would be good to see a trace to that specific address as well.

cheers
thomas

Zub

147 posts

Master Geek
+1 received by user: 3


  Reply # 133440 26-May-2008 22:14
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***EDIT***

   Moved this to a seperate thread for dedicated discussion and user statistics
   http://www.geekzone.co.nz/forums.asp?forumid=82&topicid=22398

***END EDIT***

tsalmen:
For users who are seeing high latency to WoW servers, it would help to know exactly which ones. E.g. while ingame run a netstat and post the IP address of the server you're connected to (it'll be on port 3724). Would be good to see a trace to that specific address as well.

cheers
thomas


Noob guide to Netstat (cause I'm a noob and had have never done it before. Lemmee know if any corrections.)

1) Click Start
2) Launch command window
- XP: click run, type command, press okay
- Vista: search for command and choose it
-> Not sure about Mac or Linux soz
3) Type netstat whist WoW is running
4) Look down the list under heading 'Foreign Address' for a bunch of numbers with 3724 at the end after a colon (this will be WoW). Do the same with other programs running, should be able to guess which is which.

Instructions -> When you post please list: Your Orcon plan | The netstat address | Latency experienced
I'll compile for convenience

Results compilation (updated 26.05.08 10:52pm):

World of Warcraft
  • Zub | Platinum+ | 12-129-225-12:3724 | 518ms
  • Mattosaur4 | ?? | 12.129.233.99:3724 | 200-400ms
  • Name | Plan | address | latency

Age of Conan
  • Zub | Platinum+ | 208.82.194.5:7038 | 9583ms
  • Pyronical | Something+ | 208.82.194.1 | ~9000ms - 55000ms (from GP fourms "ping is consistantly around 245ms or so, even when I have the game running which shows 9000+"
  • Name | Plan | address | latency

Ventrillo
  • Zub | Platinum+ | CHROMIUM:12438  (not sure bout this. Vent IP from GUI is 69.12.97.70) | Umm, how to tell latency? But yeah unuseable.
  • Mattosaur4 | ?? | chromium.typefrag.com:30312 | unuseable
  • Name | Plan | address | latency

Noob guide to Netstat (stolen directly from Pyros post on GP forums!)

In the same command box type "tracert XXX.XX.XXX.X" and press enter
X's will be replaced with the address you got during the Netstat. Can leave the port off the end (the bit from ':' onwards)

Zub

147 posts

Master Geek
+1 received by user: 3


  Reply # 133445 26-May-2008 22:36
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Okay no idea what it all means, but as requested...

WoW

Tracing route to 12-129-225-12.attens.net [12.129.225.12]over a maximum of 30 hops:
  1     1 ms     1 ms     1 ms  192.168.2.1
  2    19 ms    21 ms    20 ms  60.234.8.18
  3    18 ms    19 ms    18 ms  ge-0-3-0-200.cr1.nct.orcon.net.nz [60.234.9.1]
  4    18 ms    19 ms    20 ms  ge-2-2-0.gw4.AKL1.asianetcom.net [203.192.166.69]
  5    19 ms    18 ms    18 ms  gi9-3.gw1.akl1.asianetcom.net [202.147.55.209]
  6   208 ms   210 ms   209 ms  po0-0.gw1.sjc1.asianetcom.net [202.147.50.129]
  7   208 ms   208 ms   210 ms  12.126.40.25
  8   180 ms   182 ms   182 ms  tbr1.sffca.ip.att.net [12.122.81.102]
  9   179 ms   179 ms   179 ms  cr1.sffca.ip.att.net [12.122.19.25]
 10   178 ms   179 ms   179 ms  cr1.la2ca.ip.att.net [12.122.3.122]
 11   179 ms   179 ms   179 ms  tbr1.la2ca.ip.att.net [12.122.19.146]
 12   178 ms   178 ms   178 ms  12.127.3.185
 13   179 ms   179 ms   179 ms  12.122.255.74
 14   179 ms   180 ms   179 ms  mdf001c7613r0003-gig-10-1.lax1.attens.net [12.129.193.242]
 15     *        *        *     Request timed out.
 [ 16-29 as above]
 30     *        *        *     Request timed out.
Trace complete.

AoC

(looks like login servers are down at the moment. Will update when available)


Ventrillo

Tracing route to CHROMIUM [69.12.97.70] over a maximum of 30 hops:
  1     1 ms     1 ms    <1 ms  192.168.2.1
  2    20 ms    19 ms    19 ms  60.234.8.18
  3    17 ms    18 ms    19 ms  ge-0-3-0-200.cr1.nct.orcon.net.nz [60.234.9.1]
  4    19 ms    19 ms    19 ms  ge-2-2-0.gw4.AKL1.asianetcom.net [203.192.166.69]
  5    20 ms    19 ms    18 ms  gi9-3.gw1.akl1.asianetcom.net [202.147.55.209]
  6   170 ms   170 ms   171 ms  po8-3.gw1.sjc1.asianetcom.net [202.147.55.206]
  7   170 ms   170 ms   170 ms  po0-0.gw2.sjc1.asianetcom.net [202.147.50.130]
  8   260 ms   181 ms   181 ms  ge-6-2-1.mpr1.sjc7.us.above.net [64.125.13.101]
  9   181 ms   182 ms     *     so-1-0-0.mpr2.sjc2.us.above.net [64.125.30.178]
 10   262 ms   268 ms   261 ms  so-1-0-0.mpr1.lga5.us.above.net [64.125.26.142]
 11   228 ms   228 ms   227 ms  so-0-0-0.mpr2.lga3.us.above.net [64.125.30.22]
 12   222 ms   222 ms   238 ms  208.184.48.181.speakeasy.net [208.184.48.181]
 13   255 ms   254 ms   254 ms  CHROMIUM [69.12.97.70]
Trace complete.

39 posts

Geek


  Reply # 133451 26-May-2008 22:45
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I'm currently playing on Bronzebeard (US Server) 12.129.233.99:3724

My Latency has been between 200-400ms which is fine for the last hour.

Tracert for reference

Tracing route to 12.129.233.99 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  RTA1025W.home [192.168.1.1]
  2    77 ms    75 ms    76 ms  60.234.8.18
  3    76 ms    75 ms    78 ms  ge-0-3-0-200.cr1.nct.orcon.net.nz [60.234.9.1]
  4    82 ms   159 ms    86 ms  ge-2-2-0.gw4.AKL1.asianetcom.net [203.192.166.69]
  5    81 ms    78 ms    81 ms  gi9-3.gw1.akl1.asianetcom.net [202.147.55.209]
  6   238 ms   235 ms   259 ms  po8-3.gw1.sjc1.asianetcom.net [202.147.55.206]
  7   224 ms   226 ms   214 ms  12.126.40.25
  8   202 ms   204 ms   200 ms  tbr1.sffca.ip.att.net [12.122.84.45]
  9   206 ms   205 ms   200 ms  cr2.sffca.ip.att.net [12.122.19.5]
 10   201 ms   205 ms   205 ms  cr2.la2ca.ip.att.net [12.122.31.133]
 11   206 ms   208 ms   249 ms  tbr2.la2ca.ip.att.net [12.122.19.214]
 12   223 ms   205 ms   218 ms  12.127.3.189
 13   207 ms   209 ms   217 ms  12.122.255.74
 14   209 ms   280 ms   215 ms  mdf001c7613r0004-gig-12-1.lax1.attens.net [12.129.193.246]
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.


and 1 to my Guild's Ventrillo Server chromium.typefrag.com:30312 (unusable all the time)

Tracing route to chromium.typefrag.com [69.12.97.70]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  RTA1025W.home [192.168.1.1]
  2    57 ms    55 ms    52 ms  60.234.8.18
  3    57 ms    54 ms    54 ms  ge-0-3-0-200.cr1.nct.orcon.net.nz [60.234.9.1]
  4    68 ms    55 ms    62 ms  ge-2-2-0.gw4.AKL1.asianetcom.net [203.192.166.69]
  5    58 ms    56 ms    59 ms  gi9-3.gw1.akl1.asianetcom.net [202.147.55.209]
  6   217 ms   217 ms   213 ms  po8-3.gw1.sjc1.asianetcom.net [202.147.55.206]
  7   181 ms   184 ms   183 ms  po1-0.gw2.sjc1.asianetcom.net [202.147.50.166]
  8   214 ms   211 ms   214 ms  ge-6-2-1.mpr1.sjc7.us.above.net [64.125.13.101]

  9   219 ms     *      231 ms  so-1-0-0.mpr2.sjc2.us.above.net [64.125.30.178]

 10   317 ms   325 ms   311 ms  so-1-0-0.mpr1.lga5.us.above.net [64.125.26.142]

 11   301 ms   305 ms   292 ms  so-0-0-0.mpr2.lga3.us.above.net [64.125.30.22]
 12   296 ms   297 ms   297 ms  208.184.48.181.speakeasy.net [208.184.48.181]
 13   305 ms   314 ms   308 ms  chromium.typefrag.com [69.12.97.70]

Trace complete.

Matt


2 posts

Wannabe Geek


Reply # 133455 26-May-2008 23:29
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I am having the same issue with internet speed
i am using max/128k 15G plan
and every time i start using BT for like 10 second
my internet will get disconnect or the speed will stay 1-3k

anyone can explain is it something wrong with my pc ??
or just orcon ???

Yell

18 posts

Geek


  Reply # 133465 27-May-2008 03:32
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gsty: I am having the same issue with internet speed
i am using max/128k 15G plan
and every time i start using BT for like 10 second
my internet will get disconnect or the speed will stay 1-3k

anyone can explain is it something wrong with my pc ??
or just orcon ???

Yell


You won't be able to connect BT during peak hours.

Recently they have started slowing downloads outside of peak hours although they don't say so.

Looking at their new plans I think they want to stop people using p2p as much as possible.

The kodia takeover has totally screwed a great ISP.




18 posts

Geek


  Reply # 133466 27-May-2008 04:11
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I am fairly sure that the latency problems are caused by orcon implementing traffic shaping running 24/7.

They have to check each packet to see if it is p2p or not and it is a big overhead.

Everything is a bit slow.  Kodia has really screwed orcon.

150 posts

Master Geek
+1 received by user: 1


  Reply # 133495 27-May-2008 09:02
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Ok, so it sounds like its time to abandon Orcon and their crap ways.  Which ISP actually works properly?  I see just as many complaints about Xnet.

248 posts

Master Geek

Trusted

  Reply # 133498 27-May-2008 09:08
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takarada: I am fairly sure that the latency problems are caused by orcon implementing traffic shaping running 24/7.

They have to check each packet to see if it is p2p or not and it is a big overhead.

Everything is a bit slow. Kodia has really screwed orcon.


Just to clarify (again) we are not shaping traffic. We do manage traffic through the use of a Layer 7 traffic management appliance, however this only restricts the bandwidth to P2P applications in the event that the volume of P2P traffic is degrading the performance of other traffic. While this appliance does run 24/7 it doesn't actually do anything off-peak as there is more than enough bandwidth to allow P2P traffic to run as fast as it wants to go.

I am not an expert on this appliance, but from what I understand the packet inspection does not add a huge amount of overhead - certainly no where near enough to cause the latency that people are reporting. I am sure that Thomas will be able to provide more information on this.

Again, for clarity - we have been open and honest about our use of this appliance (the explination has been on our website for more than 18 months), and it has been running for some time now, including a significant period of time before we were acquired by Kordia.

dan

900 posts

Ultimate Geek
+1 received by user: 73


  Reply # 133499 27-May-2008 09:09
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duncanblair: Hi guys,

We think that we have resolved most (if not all) of these issues now. However, if you are still experiencing issues with certain sites please let us know (either by posting here or lodging a fault ticket).



Duncan, is Orcon throttling BT traffic OFF peak now? In my experience in the weeks or so, the answer is Yes, preformance is nowhere near what it used to be,

Your website still says it will be restricted to Peak Hours?

This, combined with constant billing problems Orcon has been giving me for the last 3 months, is pushing a long time supporter
of Orcon away. I have transfered many customers to Orcon in the past, i hope these issues will be solved soon,

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