Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




368 posts

Ultimate Geek
+1 received by user: 162


Topic # 223238 20-Sep-2017 13:08
Send private message

Hi Everyone,

 

I've had issues with Orcon not working since it was installed on the 11th August.

 

First it didn't work, got billed for a month on troubleshooting and replacing the modem/router.

 

After a month, I got connected for 3 days before it dropped off. They confirmed the issue was 100% on their end.

 

It then dropped off twice more, again fixed by them (nothing wrong with my setup/hardware etc) before I finally raised a complaint with the Orcon Support team.

 

Their response was a text message asking me to "call us for an apology".

 

I called fuming, and was offered 2 months free for the month loss of service.

 

The bill has come in for my second month, and no credit has been applied.

 


So in summary:

 

Signed up for Orcon.

 

No service for a month. 

 

Disconnected 3 times after getting connection.

 

Orcon admit complete fault, offer compensation.

 

Does not apply compensation. 

 

 

 

I don't want to deal with them any more. Please help!


Create new topic
254 posts

Ultimate Geek
+1 received by user: 57

Trusted
Orcon

  Reply # 1869358 20-Sep-2017 13:42
One person supports this post
Send private message

Hi there,

 

I'm sorry to hear that you've had a bit of a rough time with us recently - it sounds like we could've done a bit better.

 

PM me with your account details and I'll take a look and see what's going on.

 

Cheers,

 

Cam




368 posts

Ultimate Geek
+1 received by user: 162


  Reply # 1869375 20-Sep-2017 13:57
Send private message

Thanks Cam, PM sent. 


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel reimagines data centre storage with new 3D NAND SSDs
Posted 16-Feb-2018 15:21


Ground-breaking business programme begins in Hamilton
Posted 16-Feb-2018 10:18


Government to continue search for first Chief Technology Officer
Posted 12-Feb-2018 20:30


Time to take Appleā€™s iPad Pro seriously
Posted 12-Feb-2018 16:54


New Fujifilm X-A5 brings selfie features to mirrorless camera
Posted 9-Feb-2018 09:12


D-Link ANZ expands connected smart home with new HD Wi-Fi cameras
Posted 9-Feb-2018 09:01


Dragon Professional for Mac V6: Near perfect dictation
Posted 9-Feb-2018 08:26


OPPO announces R11s with claims to be the picture perfect smartphone
Posted 2-Feb-2018 13:28


Vocus Communications wins a place on the TaaS panel
Posted 26-Jan-2018 15:16


SwipedOn raises $1 million capital
Posted 26-Jan-2018 15:15


Slingshot offers unlimited gigabit fibre for under a ton
Posted 25-Jan-2018 13:51


Spark doubles down on wireless broadband
Posted 24-Jan-2018 15:44


New Zealand's IT industry in 2018 and beyond
Posted 22-Jan-2018 12:50


Introducing your new workplace headache: Gen Z
Posted 22-Jan-2018 12:45


Jucy set to introduce electric campervan fleet
Posted 22-Jan-2018 12:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.