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619 posts

Ultimate Geek


# 223238 20-Sep-2017 13:08
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Hi Everyone,

 

I've had issues with Orcon not working since it was installed on the 11th August.

 

First it didn't work, got billed for a month on troubleshooting and replacing the modem/router.

 

After a month, I got connected for 3 days before it dropped off. They confirmed the issue was 100% on their end.

 

It then dropped off twice more, again fixed by them (nothing wrong with my setup/hardware etc) before I finally raised a complaint with the Orcon Support team.

 

Their response was a text message asking me to "call us for an apology".

 

I called fuming, and was offered 2 months free for the month loss of service.

 

The bill has come in for my second month, and no credit has been applied.

 


So in summary:

 

Signed up for Orcon.

 

No service for a month. 

 

Disconnected 3 times after getting connection.

 

Orcon admit complete fault, offer compensation.

 

Does not apply compensation. 

 

 

 

I don't want to deal with them any more. Please help!


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272 posts

Ultimate Geek

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Vocus

  # 1869358 20-Sep-2017 13:42
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Hi there,

 

I'm sorry to hear that you've had a bit of a rough time with us recently - it sounds like we could've done a bit better.

 

PM me with your account details and I'll take a look and see what's going on.

 

Cheers,

 

Cam




619 posts

Ultimate Geek


  # 1869375 20-Sep-2017 13:57
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Thanks Cam, PM sent. 


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