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369 posts

Ultimate Geek
+1 received by user: 163

Topic # 223238 20-Sep-2017 13:08
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Hi Everyone,


I've had issues with Orcon not working since it was installed on the 11th August.


First it didn't work, got billed for a month on troubleshooting and replacing the modem/router.


After a month, I got connected for 3 days before it dropped off. They confirmed the issue was 100% on their end.


It then dropped off twice more, again fixed by them (nothing wrong with my setup/hardware etc) before I finally raised a complaint with the Orcon Support team.


Their response was a text message asking me to "call us for an apology".


I called fuming, and was offered 2 months free for the month loss of service.


The bill has come in for my second month, and no credit has been applied.


So in summary:


Signed up for Orcon.


No service for a month. 


Disconnected 3 times after getting connection.


Orcon admit complete fault, offer compensation.


Does not apply compensation. 




I don't want to deal with them any more. Please help!

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255 posts

Ultimate Geek
+1 received by user: 57


  Reply # 1869358 20-Sep-2017 13:42
One person supports this post
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Hi there,


I'm sorry to hear that you've had a bit of a rough time with us recently - it sounds like we could've done a bit better.


PM me with your account details and I'll take a look and see what's going on.





369 posts

Ultimate Geek
+1 received by user: 163

  Reply # 1869375 20-Sep-2017 13:57
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Thanks Cam, PM sent. 

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