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61 posts

Master Geek
+1 received by user: 3


Topic # 223776 17-Oct-2017 08:39
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In my last Orcon bill they charged me for a couple of 0800 131415 calls I made on September 29. That 0800 number is actually Orcon's own call centre where I called to report issues with their internet service.

 

I contacted them by email 5 days ago and still haven't received a response. I'm afraid to call their 0800 call centre again since they will probably charge me again for it.

 

Really don't know what to think, but I can't recall last time I was this dumbfounded by what has transpired.


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303 posts

Ultimate Geek
+1 received by user: 58

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Vocus

  Reply # 1884781 17-Oct-2017 08:45
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Hi there,

 

We certainly haven't started charging for 0800 calls - but it sounds like something is up with your account.

 

Can you please PM me some account details and we'll get to the bottom of it!

 

Cheers





Head of Brand and Communications
Vocus NZ
[Slingshot, Orcon and Flip]




61 posts

Master Geek
+1 received by user: 3


  Reply # 1884870 17-Oct-2017 09:26
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PM sent with my account number info.


4318 posts

Uber Geek
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  Reply # 1884873 17-Oct-2017 09:32
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Some businesses make a distinction between 0800 calls from land lines and from cellphones. Could this be the case here?




61 posts

Master Geek
+1 received by user: 3


  Reply # 1884905 17-Oct-2017 10:17
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I called from landline obviously, that's the only phone Orcon charges us for.


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