Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
2809 posts

Uber Geek
+1 received by user: 1462

Subscriber

  Reply # 1900465 14-Nov-2017 07:56
Send private message quote this post

tdgeek:

 

 

 

Seems to me you mean a white pakeha, as compared to a NZ citizen or permanent resident that has immigrated here. I think you will find the helpdesks are full of ethnic variety. As is our population

 

 

A: You really shouldn't use the word Pakeha to describe New Zealand Europeans, even if you don't, many people find it offensive and it could arguably be a FUG violation.

 

B: When I ring a call centre, I don't care what race colour or creed the person on the other end is, so long as they speak clear, mildly accented English and are helpful. NZ based ones are usually better, but I prefer Filipino call centres to Chinese/Indian ones because I find the accents are usually much milder.





Information wants to be free. The Net interprets censorship as damage and routes around it.

 

Thinking about signing up to BigPipe? Get $20 credit with my referral link.


9988 posts

Uber Geek
+1 received by user: 1572

Trusted

  Reply # 1900470 14-Nov-2017 08:04
Send private message quote this post

Lias:

 

tdgeek:

 

 

 

Seems to me you mean a white pakeha, as compared to a NZ citizen or permanent resident that has immigrated here. I think you will find the helpdesks are full of ethnic variety. As is our population

 

 

A: You really shouldn't use the word Pakeha to describe New Zealand Europeans, even if you don't, many people find it offensive and it could arguably be a FUG violation.

 

B: When I ring a call centre, I don't care what race colour or creed the person on the other end is, so long as they speak clear, mildly accented English and are helpful. NZ based ones are usually better, but I prefer Filipino call centres to Chinese/Indian ones because I find the accents are usually much milder.

 

 

Fair call. I used pakeha, as the poster seemed to me, to imply he wants a "kiwi" born and bred CSR, not a "foreignor"  Which I find offensive. I find some Indians talk fast and that's difficult, however, my first want is skill, I can live with accents, as long as I get skill.  


 
 
 
 


2809 posts

Uber Geek
+1 received by user: 1462

Subscriber

  Reply # 1900487 14-Nov-2017 08:46
Send private message quote this post

tdgeek:

 

Fair call. I used pakeha, as the poster seemed to me, to imply he wants a "kiwi" born and bred CSR, not a "foreignor"  Which I find offensive. I find some Indians talk fast and that's difficult, however, my first want is skill, I can live with accents, as long as I get skill.  

 

 

Just to play Devil's Advocate, it's been a bloody long time since "kiwi born and bred" implied "white" :-P 





Information wants to be free. The Net interprets censorship as damage and routes around it.

 

Thinking about signing up to BigPipe? Get $20 credit with my referral link.


9988 posts

Uber Geek
+1 received by user: 1572

Trusted

  Reply # 1900493 14-Nov-2017 09:02
Send private message quote this post

Lias:

 

tdgeek:

 

Fair call. I used pakeha, as the poster seemed to me, to imply he wants a "kiwi" born and bred CSR, not a "foreignor"  Which I find offensive. I find some Indians talk fast and that's difficult, however, my first want is skill, I can live with accents, as long as I get skill.  

 

 

Just to play Devil's Advocate, it's been a bloody long time since "kiwi born and bred" implied "white" :-P 

 

 

:-) I fully agree. I was just trying to say something non racist to describe the posters description of what I saw as meaning kiwi born and bred 


1723 posts

Uber Geek
+1 received by user: 321

Subscriber

  Reply # 1900507 14-Nov-2017 09:42
Send private message quote this post

Just to clarify, will tech enquiries be dealt with by phone as opposed to emails for account enquiries?




251 posts

Ultimate Geek
+1 received by user: 57

Trusted
Orcon

  Reply # 1900524 14-Nov-2017 10:23
Send private message quote this post

linw:

 

Just to clarify, will tech enquiries be dealt with by phone as opposed to emails for account enquiries?

 

 

Correct - any general/account queries will be taken only via email from December 4. Technical issues, however, will continue to be taken over the phone or via email (which the team will still get to really quickly so it's a great option if it isn't urgent).


1333 posts

Uber Geek
+1 received by user: 85

Subscriber

  Reply # 1900530 14-Nov-2017 10:41
Send private message quote this post

regardless of race, age, creed.... the staff of such call centres need empowering and inspiring leadership. 

 

If you dont have a great leader/coach/mentor who cant manage up just as good as they can manage down....then everything will fail. 

 

 

 

Edit, this is the reason why we all cringe when we get bounced knowing full well the said companies left hand isnt speaking properly to their right hand and in turn not speaking to the other hands doing the fire fighting on the public front. 

 

 

 

 


1723 posts

Uber Geek
+1 received by user: 321

Subscriber

  Reply # 1900582 14-Nov-2017 11:41
2 people support this post
Send private message quote this post

Thanks, Cam, for the clarification - and all the great help you have been in the past!


1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Propel launch Disney Star Wars Laser Battle Drones
Posted 19-Nov-2017 21:26


UFB killer app: Speed
Posted 17-Nov-2017 17:01


The case for RSS — MacSparky
Posted 13-Nov-2017 14:35


WordPress and Indieweb: Take control of your online presence — 6:30 GridAKL Nov 30
Posted 11-Nov-2017 13:43


Chorus reveals technology upgrade for schools, students
Posted 10-Nov-2017 10:28


Vodafone says Internet of Things (IoT) crucial for digital transformation
Posted 10-Nov-2017 10:06


Police and Facebook launch AMBER Alerts system in NZ
Posted 9-Nov-2017 10:49


Amazon debuts Fire TV Stick Basic Edition in over 100 new countries
Posted 8-Nov-2017 05:34


Vodafone VoIP transition to start this month
Posted 7-Nov-2017 12:33


Spark enhances IoT network capability
Posted 7-Nov-2017 11:33


Vocus NZ sale and broadband competition
Posted 6-Nov-2017 14:36


Hawaiki reaches key milestone in landmark deep-sea fibre project
Posted 4-Nov-2017 13:53


Countdown launches new proximity online shopping app
Posted 4-Nov-2017 13:50


Nokia 3310 to be available through Spark New Zealand
Posted 4-Nov-2017 13:31


Nest launches in New Zealand
Posted 4-Nov-2017 12:31



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.