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349 posts

Ultimate Geek
+1 received by user: 26


Topic # 228550 11-Jan-2018 10:50
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I have been having a problem for the last week. I contacted tier 1 support who then pass my responses to tier 2 who then respond to tier 1 who contact me, back to tier 1 then back to tier 2... It has been nearly a week and each time it takes 24 hours or so for tier 1 to pass on to tier 2 email responses etc.  It is a wee bit frustrating :)

 

Anyway curve ball fault is:

 

Lost ability to contact/ping shared hosting address in the US via home ADSL genius black.  Ping from anywhere on LAN including ping from Genius black internal ping test fail on 107.161.82.130

 

Pinging same IP from 2 degrees or work network or by Orcon support team works. So fault is specific to my DSL connection.

 

Tried 3rd party router in place of Genius and get same result.  All other WAN traffic is fine so fault is independent of LAN and router so upstream of my property.

 

Can anyone from Orcon offer any help here?  In this particular case it would be a lot quicker to have a direct conversation with tier 2.

 

 

 

Cheers guys

 

Andy


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303 posts

Ultimate Geek
+1 received by user: 58

Trusted
Vocus

  Reply # 1936099 11-Jan-2018 11:35
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Hi Andy,

 

One of the guys here is set to have a look and drop you a note. Please PM me if you need anything else!

 

Cheers,





Head of Brand and Communications
Vocus NZ
[Slingshot, Orcon and Flip]




349 posts

Ultimate Geek
+1 received by user: 26


  Reply # 1936116 11-Jan-2018 11:49
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Could you look into speeding up inter tier communication. It took 1 hour for me to respond to tier 1 email them 24 hours for tier 1 to simply forward my reply to tier 2. It's a bit glacial :)


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