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  Reply # 1937810 12-Jan-2018 19:08
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chevrolux:

 

Small players have so much more flexibility than a big boy. Systems are simpler, billing is a lot more manual when it comes to discounts/contracts/etc, and many only run a core network and get the tails else where (like from a big player).

 

 

Large companies don't have to be as slow to react as they sometimes are, and some ISP's are truly glacial (I'm looking at you Vodafone!). Until the middle of last year I worked for a multi-billion turnover company that regularly monitored it's main competitors and responded to their specials and price cuts within hours. Hours.. Not days.. not weeks, let alone the months wee sometimes see from ISP's. I know to a degree it's apples and oranges with different types of markets, but just being "big" doesn't preclude responsiveness or flexibility if the company has good systems and delegation in place.





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  Reply # 1937833 12-Jan-2018 20:02
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Lias- the largest Broadband provider (Spark and Skinny) does currently offer open term and various fixed term options for fixed broadband. I don’t think size is a restriction here. :)




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  Reply # 1937858 12-Jan-2018 20:53
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cokemaster: Lias- the largest Broadband provider (Spark and Skinny) does currently offer open term and various fixed term options for fixed broadband. I don’t think size is a restriction here. :)

 

I wasn't aware that "core" Spark was offering a no contract option, that's great progress from them (Maybe Bigpipe/Skinny are rubbing off on them lol)





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  Reply # 1942160 18-Jan-2018 20:42
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The upgrade process I went through is now complete.  I would encourage all 'legacy' customers to complete this upgrade - so you can use other Orcon services in the future and potentially get an upgraded router at no cost along with reduced pricing.  You can tell if you are a legacy customer by downloading the free Orcon app to your phone and trying to log on.  For legacy accounts this will fail with an appropriate error message.

 

The process was a bit convoluted and while internet services worked throughout the homeline (VOIP) did not.  The new router took 3 days to arrive and VOIP was not working for most of this period.  When I plugged in the new router it worked immediately and VOIP was back in action - but it turned out that getting a dial-tone meant only that I could make outbound calls.  It took a call to Orcon support to get inbound calls and voicemail working again.

 

Orcon support were responsive but phone calls yield better results than emails.  Wait times on the 0800 number were frequently no-hold (ie I was never on hold).  This is quite an improvement on my past interactions with Orcon Support.

 

The process, from order submitted to all working, took about 4 business days but this is not too bad when internet access was always available.


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  Reply # 1942209 18-Jan-2018 22:21
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OldGeek:

 

I have had a call from Orcon confirming that the new internet service will have the same features at a slightlightly reduced cost to the old.

 

 

Did you get 3 months free?




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Reply # 1943253 19-Jan-2018 08:57
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No - I am not a new customer.


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