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  Reply # 1960915 20-Feb-2018 12:30
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Sorry but I have worked in a company that did just that to ensure that its service was pretty well 99.99999 uptime.It is not that hard. But  anyway I have pushed my thoughts upstairs and we will see what happens.

 

Linux:

 

@ronw I suggest you go back over point 4 you actually wrote and quoted below

 

" If the system is properly designed as I stated before with dual everything and with alternate Internet access points then you can start to reduce outages "

 

I don't know what world you live in but having " dual everything ' adds huge costs to the business even having hardware on standby still uses power and believe it or not but power is not free and when hardware upgrades happen you need 2 of everything

 

Linux

 





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  Reply # 1960922 20-Feb-2018 12:45
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ronw:

 

Sorry but I have worked in a company that did just that to ensure that its service was pretty well 99.99999 uptime.It is not that hard. But  anyway I have pushed my thoughts upstairs and we will see what happens.

 

 

(My bold) That shows you don't really know what you're talking about here. Hint - go and work out what that translates to in seconds per year.

 

Cheers - N


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  Reply # 1960924 20-Feb-2018 12:45
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OK might as well bite :-)

 

 

 

The issue occurred when we swapped out a line card on our core router at Mayoral Drive. This line card for reasons unknown stopped passing packets greater than 1500 bytes.

 

This unfortunately was very hidden from the engineer who was doing the change so was missed as part of the after change checks.

 

Once this was noticed, we moved the customers affected over to the backup BNG (Yes we have 2 of them, infact we have many more scattered around the country), resolved the issue and cut the customers back to their primary BNG. Which in my view is a pretty slick piece of design. Not many other ISP's have this option available to them,

 

 

 

So to cover off some of your points:

 

Yes we have strict ITIL change control process. This change was checked my multiple engineers and approved by a change manager.

 

We have multiple BNG devices and multiple fibre providers, backup links, pops etc, but sometimes bugs happen.

 

 

 

Any questions, please let me know

 

 

 

 


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  Reply # 1960925 20-Feb-2018 12:47
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Actually, I'll be explicit. You're talking about running a service that allows only 3.15 SECONDS of downtime per year. Your comment then that "It is not that hard" really drives the point home.

 

Cheers  - N


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  Reply # 1960929 20-Feb-2018 12:56
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Talkiet:

 

Actually, I'll be explicit. You're talking about running a service that allows only 3.15 SECONDS of downtime per year. Your comment then that "It is not that hard" really drives the point home.

 

Cheers  - N

 

 

 

 

Sounds like management :D


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  Reply # 1960931 20-Feb-2018 12:58
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Talkiet:

 

Actually, I'll be explicit. You're talking about running a service that allows only 3.15 SECONDS of downtime per year. Your comment then that "It is not that hard" really drives the point home.

 

Cheers  - N

 

 

I'd love the budget to be able to do this!!


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  Reply # 1960935 20-Feb-2018 13:08
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ronw:

 

....If the system is properly designed as I stated before with dual everything and with alternate Internet access points then you can start to reduce outages.

 

 

If an internet connection is crucial to you, you could have dual connections from independent ISP's onto your premises. e.g. a VDSL and a Fibre.




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  Reply # 1960938 20-Feb-2018 13:15
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I don't want to labour the point but a comparison would be the telephone system we used to have a system that connected just about every home via wire and I struggle to remember when it ever went down. It is not a matter of massive costs it is what we expect for any major communication system. And of course we have outages. Cars can crash into a roadside cabinet and take out a street but to take out a entire Province takes careful planning





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  Reply # 1960939 20-Feb-2018 13:17
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and believe me there are institutions that have to work with that kind of safety net. Ever wondered just how a major hospital operations suite has to be able to work. 

 

Talkiet:

 

Actually, I'll be explicit. You're talking about running a service that allows only 3.15 SECONDS of downtime per year. Your comment then that "It is not that hard" really drives the point home.

 

Cheers  - N

 





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  Reply # 1960940 20-Feb-2018 13:18
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ronw:

 

Nothing to do with the cost it is how you run a company and if any company offering a service  to clients doesn't run their business like this they will not survive very long. 

 

 

1 question. Why did you sign up for Orcon?
It was based on lower cost I'd bet

 

When companies change/choose internet provider, one of the first things management(not IT) look at is price .


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  Reply # 1960946 20-Feb-2018 13:25
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The main complaints come from the ISP's with the lowest costs (excluding Skinny who have great support).

 

Orcon are not that bad and not to keep on this your expectations of uptime on a residential service (with no SLA's or uptime guarantees) are way too high. If you want this sort of uptime you're looking at $500ish at least per month for a 2/2Mbit service.





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  Reply # 1960950 20-Feb-2018 13:27
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ronw:

 

and believe me there are institutions that have to work with that kind of safety net. Ever wondered just how a major hospital operations suite has to be able to work. 

 

Talkiet:

 

Actually, I'll be explicit. You're talking about running a service that allows only 3.15 SECONDS of downtime per year. Your comment then that "It is not that hard" really drives the point home.

 

Cheers  - N

 

 

 

Yes, and worked on them too in the dark distant past.

 

Comparing the availability of a mission critical life and death system in a controlled environment for a small number of users with a consumer broadband network is a pointless and stupid comparison. The scale, the economics, the number of factors outside your control are so wildly different in both environments that I can't understand why you think they have anything in common.

 

Cheers - N




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  Reply # 1960968 20-Feb-2018 13:42
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Actually I have been there since the days when it was very new and we expected outages. I am not complaining about outages I thought I made that obvious. It is the frequency of them,  the fact that they cannot supply a modem that reconnects after an outage, and the lack of advising that there is a problem somewhere that we can find quickly. I liked Orcon because they were an early adopter of IP telephone which I was happy to participate in. Now there are other alternatives but I still like to support Orcon.  

 

 

 

1 question. Why did you sign up for Orcon?
It was based on lower cost I'd bet

 

When companies change/choose internet provider, one of the first things management(not IT) look at is price .

 





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  Reply # 1960972 20-Feb-2018 13:52
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I hope you are not deliberately being obtuse. Orcon is more than just a Consumer broadband company,  they are offering Power, Cellular, and Internet. When you get to that sort of business you expect proper business  systems and in fact that is what the Orcon person explained that the are Itil compliant. If you think all their customers are just mom and dad users then I am sure you are wrong. There will be small business that although small may well have critical needs at times. It seems silly that we pay (taxpayers) 4.5 billion for the fibre rollout and we the have to cope with what you call consumer ISP's 

 

Anyway if anyone wants to what is becoming pointless conversation we should do it outside of Orcons forum as it equally applies to any of the ISP's. I will let you all know if I get any answer back from the people that are supposed to keep am eye on all this sort of thing.

 

 

 

Talkiet:

 

Yes, and worked on them too in the dark distant past.

 

Comparing the availability of a mission critical life and death system in a controlled environment for a small number of users with a consumer broadband network is a pointless and stupid comparison. The scale, the economics, the number of factors outside your control are so wildly different in both environments that I can't understand why you think they have anything in common.

 

Cheers - N

 





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  Reply # 1960979 20-Feb-2018 13:58
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Dude, you can't drop in here are complain about a BB outage, mention that 7 9s uptime is easy, and expect people that deal with these issues every day to let that slide. We're trying to inject reality back into the unrealistic expectations. I don't see the relevance of the UFB funding to the argument either. You're clearly a bit annoyed about the situation (and whenever my Internet goes out I get frustrated too) but your expectations are way way WAY outta wack for the service you pay for.

 

Big networks exist in the real world. The real world has lots of stuff happening from natural disasters to power issues and human error. Most ISPs have good systems in place to mitigate what's reasonable and Vocus/Orcon is no exception.

 

Cheers - N


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