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9 posts

Wannabe Geek


Topic # 230796 13-Mar-2018 16:01
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Hello, and welcome to my post.

 

I've had this issue for a very long time - 6 months or so. Simply put, my internet cuts out every time I go to use it - ie, if I open Facebook/Youtube/Gmail etc, the page will load only slightly (even trying to post this was a mere!). It's as if there is some sort of 'cap' on the internet which stops if there is too much data being processed. I'm a Web Developer so having intermittent internet is a massive fail.

 

Now When I say cut out, I mean to say it drops for about 30 seconds before coming back online. It drops for all computers in my house. It doesn't come up with the red x, but the yellow ! on my deskop - which I think means having connection problems, but there is internet.

 

My computer specs:
- Windows 10 Desktop
- Using a netcomm powerline - ethernet through power in your house
- NOT using wifi

 


My internet specs:
- Orcon unlimited VDSL
- DSL connection has been installed in my wall about 3 years ago

 


What I have had done:
- Line technician has come out and can't find any faults with my setup
- New modem setup about a month ago
- Tried to fix the windows 10 power management issue but the option doesn't exist.

 


Fibre is now available in my area, and I have a technician coming to install it within a month or so. But I want to see if there's something I can do in the meantime. I can't work with internet like this.

 

Any help is greatly appreciated


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9 posts

Wannabe Geek
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  Reply # 1974078 13-Mar-2018 16:04
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Is wifi clients also drops?




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Wannabe Geek


  Reply # 1974085 13-Mar-2018 16:12
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Wifi light on, internet light flickers. 


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Uber Geek
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  Reply # 1974131 13-Mar-2018 17:01
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This is the order I'd check...

 

check modem logs/stats.  If all devices drop internet maybe the modem is at fault. Does it drop the broadband service? 

 

Connect directly to your modem through ethernet cable... is the issue still occurring.  If yes, probably something up with the modem . 

 

Powerline networking? All devices? I understand these are prone to electrical noise.   Maybe it is your powerline adaptors. 


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Uber Geek
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  Reply # 1974147 13-Mar-2018 17:33
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Post up modem line stats

 

 

Assuming you've got Orcon's Netcomm NF4V:

 

 

http://192.168.20.1/

 

 

On the left hand side menu choose Device Info -> Statistics -> xDSL

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Ultimate Geek
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  Reply # 1974198 13-Mar-2018 20:16
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If you have the Netcomm NF4V try turning DNS proxy off

 

Assuming Orcon hasn't changed the standard menus to much, goto Advance setup -> DNS Proxy

 

Deselect 'Enable DNS Proxy' -> Apply/Save.

 

You will probably need to reboot you computer so it picks up the new DNS settings from router.

 

 


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  Reply # 1974228 13-Mar-2018 21:11
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You pay for a service and support. What did support say when you called them?





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  Reply # 1974259 13-Mar-2018 21:27
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timmmay:

 

You pay for a service and support. What did support say when you called them?

 

 

Judging from the first post, they sent a tech out and either replaced or factory reset the router. Clearly neither of those have worked.




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Wannabe Geek


  Reply # 1974260 13-Mar-2018 21:32
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Hi guys, thanks for all the replies!

 

Could you guide me RE checking my modem and stats?

 

 - Can you see this image? It's my stats from my modem

 

I tried turning off that DNS proxy thing, but then I couldn't post this.. ha!

 

 

 

In terms of what Orcon offers as 'technical support' - every time I phone I get the same answers.. So obviously they follow some sort of script. tbh, I don't even want to talk to Orcon anymore.. so damn useless. Plus we just found out that we've been paying for internet data addons on top of our UNLIMITED internet.. what a scam..

 

Thanks for the help guys




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Wannabe Geek


  Reply # 1974264 13-Mar-2018 21:42
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I am tempted to just buy this https://www.mightyape.co.nz/product/tp-link-150mbps-nano-wireless-n-usb-adapter/21849339 and get on with my life.


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Uber Geek
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  Reply # 1974270 13-Mar-2018 22:08
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Based on your stats its looking like your line isn't too healthy.

 

 

So you are saying you got VDSL installed 3 years ago and it has been stable up until around 6 months ago? There has been a lot of work done on the network over the last year (new profiles, vectoring trials etc.) so it could be related to that. While these changes are aimed at pushing the network to its limits, you should still be receiving stable service.

 

 

Of course this does not discount changes in the condition of wiring within your home or out in the street.

 

 

I think you will benefit from the switch to fibre.



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Wannabe Geek


  Reply # 1974284 13-Mar-2018 22:22
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Thanks for your help. Fibre on it's way.


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  Reply # 1974286 13-Mar-2018 22:23
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35 syncronizations is clearly something wrong with the line. I would go months on my crap line and be lucky to see 2 or 3 of them. When was the router last tuned off and on again to clock up that many?

 

Its up to you if you demand they send a tech out, but that much instability causing synchronization really does point to a fault.





Richard rich.ms



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Wannabe Geek


  Reply # 1974308 13-Mar-2018 22:50
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I should also note that all WiFi devices in the house can download, stream etc without any connection problems. Only my desktop causes the outages.

The last time I reset my router was midday today. So you're telling me that it has cutout 35 times since then? Haha ridiculous.

When they send a line technician out.. do they charge if it's wiring fault in my household? What if it's on the street or outside of my house?

Thanks

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  Reply # 1974312 13-Mar-2018 22:56
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They will charge if there is no fault found with the network, so that means if its the router, then they will charge, if your internal wiring is trash, they may charge (dependent on if you pay them wiring maintanance and the mood of the tech) and if there isnt a fault with the network and the grumpy technician says its good enough and you should never have been given vdsl and there is no fault, you will pay.

 

If the router is stuffed and the ISP provided it to you and refused to swap it out, then you have a case against them that you shouldnt pay and they should, but arging that is a hell of a chore and most ISPs will swap warrantied gear out without arguing since its the easiest way for the guy in the call center to get off the call and get better completion stats.





Richard rich.ms

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  Reply # 1974330 14-Mar-2018 00:53
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In that case it could be worth isolating the powerline adapters if you are able as suggested above.

 

 

You might receive a new modem for fibre anyway, ask whether they are able to offer the Fritzbox instead.

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