Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




59 posts

Master Geek
+1 received by user: 2


Topic # 23494 30-Jun-2008 22:46
Send private message

Hi,

After a bit of Orcon bashing that I did a few months back I think it's best to tell you about the experience I just had.

My broadband went down at 9:40 tonight.

I called and was greeted with more options that I got in the past, and one especially for the new orcon + services!! Wow I thought AWESOME!

Also I noticed that the help desk was not closed!! AWESOME!!

About 2 mins later someone answered!! AWESOME!!

During the port reset something happened and my line went dead.

I called back and after a short wait talked to someone who knew what was going on, seemed to be very onto it! AWESOME!!

Then I managed to cut him off by unplugging the phone by accident, he was lodging a fault ticket, he never called me back but ... 10 mins later, my ADSL line went off completly, then back on and WOW internet back on!!!!

Now I tell you, this is a huge turn around from before, i'm really impressed Orcon, well done, fast prompt onto it help desk people, gives me faith in you once more!!!!!

And i'm still getting 17mbs!!!!!

WOW WOW WOW !!!!!!!!!!!!!!

Very happy!!!


Create new topic
248 posts

Master Geek

Trusted

  Reply # 141904 1-Jul-2008 14:40
Send private message

Thanks for the positive feedback tbnz. We are working very hard to deliver an outstanding level of service to our customers, so I am reallly happy to hear that it is paying off.

Will pass this on to the team.

209 posts

Master Geek
+1 received by user: 17


  Reply # 142037 1-Jul-2008 21:08
Send private message

tbnz: Hi,

After a bit of Orcon bashing that I did a few months back I think it's best to tell you about the experience I just had.

My broadband went down at 9:40 tonight.

I called and was greeted with more options that I got in the past, and one especially for the new orcon + services!! Wow I thought AWESOME!

Also I noticed that the help desk was not closed!! AWESOME!!

About 2 mins later someone answered!! AWESOME!!

During the port reset something happened and my line went dead.

I called back and after a short wait talked to someone who knew what was going on, seemed to be very onto it! AWESOME!!

Then I managed to cut him off by unplugging the phone by accident, he was lodging a fault ticket, he never called me back but ... 10 mins later, my ADSL line went off completly, then back on and WOW internet back on!!!!

Now I tell you, this is a huge turn around from before, i'm really impressed Orcon, well done, fast prompt onto it help desk people, gives me faith in you once more!!!!!

And i'm still getting 17mbs!!!!!

WOW WOW WOW !!!!!!!!!!!!!!

Very happy!!!



If only it was like this for the other 99% of thier customers

 
 
 
 


73 posts

Master Geek


  Reply # 147952 14-Jul-2008 23:39
Send private message

tbnz: Hi,
Now I tell you, this is a huge turn around from before, i'm really impressed Orcon, well done, fast prompt onto it help desk people, gives me faith in you once more!!!!!

Hmmm... I've actually found that orcon has always had awesome customer service. Maybe I've been lucky. But the few times I've needed to I've got to someone pretty quickly and they have been pretty onto it.

The thing that makes me think about leaving is that they don't seem to have enough bandwidth at peak times and the data caps/plans are pretty low. but I think most of that is just a symptom of our internet industry.

80 posts

Master Geek


  Reply # 147960 15-Jul-2008 00:13
Send private message

I've been with Orcon for a couple of years now and have never been a problem with their service. I had a network outage several months ago, and after a call to Orcon tech support, it was back up within about 2 hours. 

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Vodafone TV — television in the cloud
Posted 17-Oct-2017 19:29


Nokia 8 review: Classy midrange pure Android phone
Posted 16-Oct-2017 07:27


Why carriers might want to embrace Commerce Commission study, MVNOs
Posted 13-Oct-2017 09:42


Fitbit launches Ionic, its health and fitness smartwatch
Posted 12-Oct-2017 15:52


Xero launches machine learning automation to improve coding accuracy for small businesses
Posted 12-Oct-2017 15:45


Bank of New Zealand uses Intel AI to detect financial crime
Posted 12-Oct-2017 15:39


Sony launches Xperia XZ1, a smartphone with real-time 3D capture
Posted 11-Oct-2017 10:26


Notes on Nokia’s phone comeback
Posted 10-Oct-2017 10:06


Air New Zealand begins Inflight Wi-Fi rollout
Posted 9-Oct-2017 20:16


The latest mobile phones in perspective
Posted 9-Oct-2017 18:34


Review: Acronis True Image 2018 — serious backup
Posted 8-Oct-2017 11:22


Lenovo launches ThinkPad Anniversary Edition 25
Posted 7-Oct-2017 23:16


Less fone, more tech as Vodafone gets brand make-over
Posted 6-Oct-2017 08:16


API Talent Achieves AWS MSP Partner Status
Posted 5-Oct-2017 21:20


Stellar Consulting Group now a Domo Partner
Posted 5-Oct-2017 21:03



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.