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3796 posts

Uber Geek
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Topic # 239603 25-Jul-2018 21:56
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I have an @orcon.net.nz address. I receive a file via e-mail every week (usually a .txt and sometimes some images) for work related stuff. This was worked flawlessly for the last 18 months. However today it didn't turn up. I contacted the sender, who duly resent it but it still didn't turn up. I then asked him to send it to my gmail address. Boom! It appeared immediately.

 

I then tried forwarding it from gmail to my Orcon address. Nope, no show. I then tried again - then it finally appears. A test e-mail from gmail to Orcon with just "test" worked fine as well.

 

My Orcon mailbox is not over size or over its limit, and there's no spam folder, so I'm at a loss as to where these messages have gone (and if it's affecting any other addresses). Anyone from Orcon able to shed some light on this?

 

Thanks in advance :)


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1225 posts

Uber Geek
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  Reply # 2062670 25-Jul-2018 22:45
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Orcon mail lets you configure their spam filter for your account, so you can whitelist the senders address and determine whether it is spam filtering causing issues.

 

 

If you log into webmail the link is along the top right menu.



3796 posts

Uber Geek
+1 received by user: 806


  Reply # 2062729 26-Jul-2018 06:02
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Thanks, I thought of that but I haven't changed any settings there and this all worked fine last week, which is why I was puzzled. The messages still haven't turned up...

264 posts

Ultimate Geek
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Orcon

  Reply # 2062816 26-Jul-2018 10:14
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Hi there,

 

Sounds a bit odd! Could you please PM me:

 

  • The address you're sending from
  • The address you're sending to
  • Date/time the affected emails were sent

Cheers,

 

Cam




3796 posts

Uber Geek
+1 received by user: 806


  Reply # 2062926 26-Jul-2018 12:09
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Thanks, PM sent.

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