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I fix stuff!
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  Reply # 2070409 9-Aug-2018 09:21
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sonyxperiageek:

 

Sounddude:

 

Yes we had a bad night. Sorry for any inconvenience :-(

 

 

So who dug through another cable (what happened) ?

 

 

 

 

Once we have written up our incident reports and communicated the root cause to our staff/major customers&partners. I will come and explain here what happened.

 

 

 

 


dt

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  Reply # 2070798 9-Aug-2018 16:01
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that doesn't sound good at all! 




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  Reply # 2070800 9-Aug-2018 16:06
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I don't mind outage so much as the fact that the Orcon supplier Modems Netcom Nf4V do not automatically reconnect when problem is fixed. I have to reboot the Netcom and of course if I am away from home it stays down until I return which is a real pain




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  Reply # 2070801 9-Aug-2018 16:06
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dt:

 

that doesn't sound good at all! 

 

 

Pretty standard practice for any high impact incident to have a root cause analysis... learn from your mistakes rather than hope for the best and repeat?

 

 

 

I see it as a good sign, or a bad sign for @sounddude if he did trip over the cables! :P





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


dt

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  Reply # 2070808 9-Aug-2018 16:11
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hio77:

 

Pretty standard practice for any high impact incident to have a root cause analysis... learn from your mistakes rather than hope for the best and repeat?

 

 

 

I see it as a good sign, or a bad sign for @sounddude if he did trip over the cables! :P

 

 

 

 

Oh yeah mate completely, we have the whole critical incident management process at work as well

 

 

 

Just meant sounded like something very serious.. possibly a tech error ? (sounddude tripping over a cable, while downing a beer!) 


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  Reply # 2070810 9-Aug-2018 16:17
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Well whatever happened, an incident that lost service for a lot of customers both direct and indirect (main reason I'm following this is because I was affected on MyRepublic) for I think over an hour and at a fairly peak time of usage for the service is IMO by definition a serious incident whatever lessons there may be to learn. 


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  Reply # 2070817 9-Aug-2018 16:25
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The outage definitely wasn't that long for me. 45mins tops for me and after quite a long period of reliable service. IMHO thats acceptable for a residential grade connection. It never will be 100% with any RSP. No complaints from me.

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  Reply # 2070820 9-Aug-2018 16:31
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hah no cables or beer involved :-)

 

Just not good practice to announce what happened on here before I tell the business :-)


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