Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
I fix stuff!
1711 posts

Uber Geek
+1 received by user: 381

Trusted
Vocus
Subscriber

  Reply # 2070409 9-Aug-2018 09:21
3 people support this post
Send private message

sonyxperiageek:

 

Sounddude:

 

Yes we had a bad night. Sorry for any inconvenience :-(

 

 

So who dug through another cable (what happened) ?

 

 

 

 

Once we have written up our incident reports and communicated the root cause to our staff/major customers&partners. I will come and explain here what happened.

 

 

 

 


dt

326 posts

Ultimate Geek
+1 received by user: 41


  Reply # 2070798 9-Aug-2018 16:01
Send private message

that doesn't sound good at all! 


 
 
 
 




921 posts

Ultimate Geek
+1 received by user: 32


  Reply # 2070800 9-Aug-2018 16:06
Send private message

I don't mind outage so much as the fact that the Orcon supplier Modems Netcom Nf4V do not automatically reconnect when problem is fixed. I have to reboot the Netcom and of course if I am away from home it stays down until I return which is a real pain




Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

 

 


'That VDSL Cat'
9067 posts

Uber Geek
+1 received by user: 1993

Trusted
Spark
Subscriber

  Reply # 2070801 9-Aug-2018 16:06
One person supports this post
Send private message

dt:

 

that doesn't sound good at all! 

 

 

Pretty standard practice for any high impact incident to have a root cause analysis... learn from your mistakes rather than hope for the best and repeat?

 

 

 

I see it as a good sign, or a bad sign for @sounddude if he did trip over the cables! :P





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


dt

326 posts

Ultimate Geek
+1 received by user: 41


  Reply # 2070808 9-Aug-2018 16:11
Send private message

hio77:

 

Pretty standard practice for any high impact incident to have a root cause analysis... learn from your mistakes rather than hope for the best and repeat?

 

 

 

I see it as a good sign, or a bad sign for @sounddude if he did trip over the cables! :P

 

 

 

 

Oh yeah mate completely, we have the whole critical incident management process at work as well

 

 

 

Just meant sounded like something very serious.. possibly a tech error ? (sounddude tripping over a cable, while downing a beer!) 


382 posts

Ultimate Geek
+1 received by user: 21


  Reply # 2070810 9-Aug-2018 16:17
Send private message

Well whatever happened, an incident that lost service for a lot of customers both direct and indirect (main reason I'm following this is because I was affected on MyRepublic) for I think over an hour and at a fairly peak time of usage for the service is IMO by definition a serious incident whatever lessons there may be to learn. 


423 posts

Ultimate Geek
+1 received by user: 125


  Reply # 2070817 9-Aug-2018 16:25
2 people support this post
Send private message

The outage definitely wasn't that long for me. 45mins tops for me and after quite a long period of reliable service. IMHO thats acceptable for a residential grade connection. It never will be 100% with any RSP. No complaints from me.

I fix stuff!
1711 posts

Uber Geek
+1 received by user: 381

Trusted
Vocus
Subscriber

  Reply # 2070820 9-Aug-2018 16:31
2 people support this post
Send private message

hah no cables or beer involved :-)

 

Just not good practice to announce what happened on here before I tell the business :-)


I fix stuff!
1711 posts

Uber Geek
+1 received by user: 381

Trusted
Vocus
Subscriber

  Reply # 2080408 28-Aug-2018 19:40
2 people support this post
Send private message

OK Guys

 

 

 

I did promise to come on here and tell you guys what happened.

 

 

 

Basically we hit a router bug. This bug stopped our line cards from forwarding packets....silently.....while leaving the control plane traffic to flow correctly. This meant the router didn't know anything was wrong and carried on as usual, however no traffic was passing over certian line cards.

 

In the network world this is worst case scneario, as it doesn't matter how much money you spend on redundancy (we have spent ALOT!) it won't help.

 

We have now upgraded the router to a new "golden" version which this is now fixed, so it shouldn't reoccur.

 

 

 

Any questions sing out :-) You can go back to your very stable Orcon UFB connections! :)


1 | 2 
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Geekzone Live »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.