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dt



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Topic # 240632 17-Sep-2018 23:50
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I desperately need to change my email password but the password change link for email is broken it just redirects you back to the home page.. came someone please help? 


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  Reply # 2092236 18-Sep-2018 00:25
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Have you called their support line?


dt



308 posts

Ultimate Geek
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  Reply # 2092238 18-Sep-2018 00:37
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they're closed at the mo :( 

 

 

 

Will give em a try first thing in the morning 


dt



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  Reply # 2092283 18-Sep-2018 08:39
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Called support and they are aware of the password change link(for email) being broken.. I was able to get them to change my password however they can only change it to a computer generated one on their end

 

Can an orcon rep confirm when we will be able to change the passwords ourselves again? 


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  Reply # 2092298 18-Sep-2018 09:06
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dt:

 

Called support and they are aware of the password change link(for email) being broken.. I was able to get them to change my password however they can only change it to a computer generated one on their end

 

Can an orcon rep confirm when we will be able to change the passwords ourselves again? 

 

 

This is news to me - can you PM me with your account details so I can have a look? Cheers!


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  Reply # 2092926 19-Sep-2018 05:30
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I advised them around Sept last year that the link was broken. they also reset it to a computer-generated one for me. Still using it. 


dt



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  Reply # 2093033 19-Sep-2018 10:26
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Ramjet007:

 

I advised them around Sept last year that the link was broken. they also reset it to a computer-generated one for me. Still using it. 

 

 

 

 

I got this sorted, thanks to @bameron

 

As in many places there is a disconnect between the front line staff, techs and documentation 

 

email is still hosted on older infrastructure so when you log into your "My Orcon" using your email address and password with the intent of changing your email password you're actually logged into their newer infrastructure where theres a disconnect with the old so changing your password there only results in an account password change 

 

now logging into the "My Orcon" with just your username (no @orcon) and password will log you into their older infrastructure and the change password function there works for email - you'll know you're in the right place because the page looks like something out of the early 2000's ;) 

 

Looks like there was intent for the new page to have a link to log you into the old infrastructure but must be a bit harder than it looks - my guess is the redirect recognises you're logged in with your email address but the old requires the username and thats whats creating the loopback 

 

It may still require a support call to have a password reset to get into the old infrastructure, but for me that was painless.. Orcons call center is so much better these days, great work on bringing it back home Orcon :) 


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  Reply # 2093556 20-Sep-2018 05:11
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@dt Thanks for that. I'll have a crack at it.


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