Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




160 posts

Master Geek


Topic # 24301 20-Jul-2008 20:32
Send private message

LLU / ADSL2+

My actual sync rate is usually around 16-17Mbps, anyone else's dropped too?

(Actual) Line Rate 12285 Kbps 508 Kbps
Attainable Line Rate 18232 Kbps 1316 Kbps

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
110 posts

Master Geek
+1 received by user: 2


  Reply # 149864 21-Jul-2008 13:36
Send private message

I've had exactly the same thing happen. My downstream rate has dropped from 20Mbits to 12Mbit as well and the upstream from 1.1mbit to 508K. My signal to noise ratio is about 18db so its not likely to be a bad line. Just guessing I think Orcon are capping the max sync rates to try and spread the available bandwidth.

Edit: Prob not capping as it appears coinsiental with other issues :(



160 posts

Master Geek


Reply # 149867 21-Jul-2008 13:39
Send private message

I've rebooted my modem heaps and it won't sync any higher....Thomas/Duncan, what's up?

 
 
 
 


675 posts

Ultimate Geek

Trusted

  Reply # 149871 21-Jul-2008 13:45

Have you contacted their customer support to have your line tested?

Also has your SNR ratio changed? (as wonderferret has mentioned)

110 posts

Master Geek
+1 received by user: 2


  Reply # 149874 21-Jul-2008 13:51
Send private message

trakman: LLU / ADSL2+

My actual sync rate is usually around 16-17Mbps, anyone else's dropped too?

(Actual) Line Rate 12285 Kbps 508 Kbps
Attainable Line Rate 18232 Kbps 1316 Kbps




Curiously my lowered sync rates are exactly the same as yours i.e. 12285k and 508k.

Whcih exchange are you on ? I'm on Auckland central.



160 posts

Master Geek


  Reply # 149880 21-Jul-2008 14:06
Send private message

Statistics Downstream Upstream
Line Rate 12284 Kbps 508 Kbps
Attainable Line Rate 19440 Kbps 1340 Kbps
Noise Margin 6.3 dB 31.3 dB
Line Attenuation 28.0 dB 12.2 dB
Output Power 0.0 dBm 11.9 dBm

I have no idea to tell if these rates are good or bad, LOL

Yeah I'm on auckland central....maybe Orcon need to reboot THEIR equipment...hahahaha

110 posts

Master Geek
+1 received by user: 2


  Reply # 149890 21-Jul-2008 14:23
Send private message

Probably :)
I've got a fault call with them at the moment for another issue and when thats fixed I'll log a fault for this [sigh]



160 posts

Master Geek


  Reply # 149891 21-Jul-2008 14:32
Send private message

haha, I have to log another fault too... Cry

...my parents keep getting a recorded voice announement when trying to ring my line.

It seems like the Orcon+ phone system gets so overloaded at times, and it denys them...
-my mum and dad get so pissy coz they have to call me on my mobs, LOL

I have to do an isolation test, unplug my phone and filter.
then do these tests:


Hi XXX,

Thank you for your call regarding your connection speed.

There are several reasons that your speed may be affected, the most likely of these being congestion at your local telephone exchange. We may be able to investigate this with our supplier on your behalf, and find out if there is any way we can increase your speed.

In order for us to investigate this further, or to troubleshoot your connection, please provide the following information:

•For 3 speed test results
* --- tracert 60.234.1.1
* --- tracert www.orcon.net.nz
* --- tracert www.google.com
* --- ping -n 10 60.234.1.1
* --- ping -n 10 -l 500 60.234.1.1

--Downstream/Upstream sync rate :
--Downstream/Upstream attenuation :
--Signal to noise ratio/noise margin (SNR) :





160 posts

Master Geek


  Reply # 149894 21-Jul-2008 14:39
Send private message

The call centre agent threatens the $80 callout fee for a tech, if they find nothing wrong with my line
I'm like: 'can we cancel this call please' ... 'I'm 99.99% sure my line is fine...some else on geekzone has the exact same problem

110 posts

Master Geek
+1 received by user: 2


  Reply # 149899 21-Jul-2008 15:02
Send private message

The call centre always gets you to agree to the callout charge. So far I've never had them come out to my place as the faults are all in the exchange.
Also I have the same problem as you. i.e. inbound calls are going straight to voicemail.

Coinsidences as follows

Both AK Central.
Both have fast DSL sync speeds drop to the same rate.
Both on Orcon + plans
Both have issues with inbound calls.




160 posts

Master Geek


  Reply # 149904 21-Jul-2008 15:18
Send private message

OH SNAP!
I so badly want to hack their System Status page :D

248 posts

Master Geek

Trusted

  Reply # 149939 21-Jul-2008 17:13
Send private message

wonderferret: I've had exactly the same thing happen. My downstream rate has dropped from 20Mbits to 12Mbit as well and the upstream from 1.1mbit to 508K. My signal to noise ratio is about 18db so its not likely to be a bad line. Just guessing I think Orcon are capping the max sync rates to try and spread the available bandwidth.

Edit: Prob not capping as it appears coinsiental with other issues :(



Hi guys,

Interesting guess - but we are not intentionally capping sync rates.

We have identified a problen with our equipment (partly thanks to you pointing this out - thanks guys!) that is causing those users with high sync rates - higher than 15Mbps or so to have a drop in sync rate (to around 13Mbps). This has been escalated with our equipment vendor and is being treated as an urgent fault.

Apologies for any inconvienience that this causes while we wait for the fix.



110 posts

Master Geek
+1 received by user: 2


  Reply # 149961 21-Jul-2008 18:11
Send private message

Thanks for the update. I'll just sit tight wating for a fix :)


21 posts

Geek


  Reply # 149972 21-Jul-2008 19:00
Send private message

Hi Duncan - not only affecting custies with high synch rates, Im 8mb synched to the exchange and have exactly the same issues as the other guys.

So root cause is not quite right then?



160 posts

Master Geek


  Reply # 149986 21-Jul-2008 19:47
Send private message

did you uprade the firmware on your DSLAMs or something?
I'm using a Dynalink RTA1025W, which uses a Broadcom BCM6348 chipset...if that helps with anything

248 posts

Master Geek

Trusted

  Reply # 150199 22-Jul-2008 11:47
Send private message

Update: We expect a patch to be ready to fix this issue next week (subject to passing testing etc). Will update as I know more.

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

UAV Traffic Management Trial launching today in New Zealand
Posted 12-Dec-2017 16:06


UFB connections pass 460,000
Posted 11-Dec-2017 11:26


The Warehouse Group to adopt IBM Cloud to support digital transformation
Posted 11-Dec-2017 11:22


Dimension Data peeks into digital business 2018
Posted 11-Dec-2017 10:55


2018 Cyber Security Predictions
Posted 7-Dec-2017 14:55


Global Govtech Accelerator to drive public sector innovation in Wellington
Posted 7-Dec-2017 11:21


Stuff Pix media strategy a new direction
Posted 7-Dec-2017 09:37


Digital transformation is dead
Posted 7-Dec-2017 09:31


Fake news and cyber security
Posted 7-Dec-2017 09:27


Dimension Data New Zealand strengthens cybersecurity practice
Posted 5-Dec-2017 20:27


Epson NZ launches new Expression Premium Photo range
Posted 5-Dec-2017 20:26


Eventbrite and Twickets launch integration partnership in Australia and New Zealand
Posted 5-Dec-2017 20:23


New Fujifilm macro lens lands in New Zealand
Posted 5-Dec-2017 20:16


Cyber security not being taken seriously enough
Posted 5-Dec-2017 20:13


Sony commences Android 8.0 Oreo rollout in New Zealand
Posted 5-Dec-2017 20:08



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.