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162 posts

Master Geek


  Reply # 150207 22-Jul-2008 11:52
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okay cool, let us know when closer to the time so we can reboot our modems and check our sync rates on our end
thanks duncan Cool

111 posts

Master Geek
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Reply # 150209 22-Jul-2008 11:52
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Lookin forward to a fix :-)



162 posts

Master Geek


  Reply # 152371 29-Jul-2008 11:54
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Hi Duncan, I hope you have recovered from your sickness.
any updates on this?

248 posts

Master Geek

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  Reply # 152391 29-Jul-2008 12:57
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trakman: Hi Duncan, I hope you have recovered from your sickness.
any updates on this?


I have thanks.

The fix is currently being tested in our lab environment, once this is declared to be all ok we will roll it out (expected to be late this week).

Will update when we have a definite date.

22 posts

Geek


  Reply # 152500 29-Jul-2008 19:00
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Duncan, thanks for keeping us informed.

I'm also on the Auckland Central exchange and am experiencing the same problem:

Previously getting 18Mbps Downstream and 1Mbps Upstream
But now getting 12286kbps Downstream and 508kbps Upstream

I'm keen to hear when the patch will be rolled out also.  Will happily post results here for comparision with other users experiencing the same problem.

7 posts

Wannabe Geek


Reply # 153109 31-Jul-2008 19:39
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Im not from`Auckland central but from Hillcrest and I believe Im with the Glenfield èxchange. I had 10 to 8.8Mbps down with 1Mb up on sign-up. Now Im down to 3M and .5Up!! Its like having a bit of a taste and thats it?

7 posts

Wannabe Geek


  Reply # 154516 6-Aug-2008 00:45
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duncanblair: Update: We expect a patch to be ready to fix this issue next week (subject to passing testing etc). Will update as I know more.

I wonder how long is your 'next week'? I've called the HD several times and only advice Im getting it isolation troubleshooting again and again... and no change in my speed. Seriously considering moving out... price im paying(Platinum) aint worth it if Im back to the same speed as I was before the unbundling..

248 posts

Master Geek

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  Reply # 154606 6-Aug-2008 11:33
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Sorry for the delay.

The patch has been tested in the lab, and confirmed as fixing the issue. Should be rolled out across all exchanges during the rest of this week. Let us know if you are still experiencing issues after the weekend.

38 posts

Geek


  Reply # 155089 8-Aug-2008 00:15
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duncanblair: Sorry for the delay.

The patch has been tested in the lab, and confirmed as fixing the issue. Should be rolled out across all exchanges during the rest of this week. Let us know if you are still experiencing issues after the weekend.


Back to normal now on the Glenfield Exchange as of Midnight.
Was 12283 down 503 up

Now 13638 Down 1015 Up.

Thanks Duncan.

Now all I need is to get that problem with the Home hub disconnects and port mapping fixed.  Wink

22 posts

Geek


  Reply # 155091 8-Aug-2008 00:38
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Also looking better for me now on Auckland Central exchange:

Was getting 12286kbps Downstream and 508kbps Upstream
Now getting 16678 Downstream and 1020 Upstream

Thanks



162 posts

Master Geek


  Reply # 155104 8-Aug-2008 07:09
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mines back to: 17178/1020 Kbps rad!

248 posts

Master Geek

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  Reply # 155118 8-Aug-2008 08:39
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Thanks for the updates guys, good to hear things are back to normal.

Thre are a few more exchanges to go tonight, so over the weekend everyone should be syncing super fast again.

2965 posts

Uber Geek
+1 received by user: 446

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  Reply # 155660 10-Aug-2008 19:08
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Currently on the Massey exchange, syncing at 3.6Mbps down, 1.3Mbps up.  If I let the Homehub sync at ADSL2+ speeds (I have it forced to G.DMT right now) then it syncs at 1.2Mbps down, 1.3Mbps up.




I finally have fibre!  Had to leave the country to get it though.


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