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207 posts

Master Geek
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Topic # 248140 12-Mar-2019 05:04
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I’ve been paying $140 a month for a few years now for the unlimited fibre plan. Just noticed the same plan is $99.95 now. Does anyone know how long this has been the price? I am planning to call them in the morning but am not exactly going to be pleased if it’s been at this lower price for months.

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284 posts

Ultimate Geek
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  Reply # 2196199 12-Mar-2019 05:15
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I'll be interested in the answer to this. I to am paying $135 a month.


522 posts

Ultimate Geek
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  Reply # 2196203 12-Mar-2019 06:30
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I just signed up for the $99p/m gigabit plan discounted by 50% for 6 months - averages out to be $75p/m for unlimited gigabit. Yeah I’d be pissed too.

It’s been that for at least 2-3 months

 
 
 
 




207 posts

Master Geek
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  Reply # 2196281 12-Mar-2019 08:26
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How did you get it discounted?

522 posts

Ultimate Geek
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  Reply # 2196285 12-Mar-2019 08:31
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Rambaldi: How did you get it discounted?


https://www.glimp.co.nz/broadband/search?test12

2804 posts

Uber Geek
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  Reply # 2196313 12-Mar-2019 09:15
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Rambaldi: How did you get it discounted?

 

it comes up as a Geekzone special if you click the link at the top of Geekzone and just follow the instructions untill the end picking all the most extreme options and at the end the deal should be there





Common sense is not as common as you think.


2 posts

Wannabe Geek


  Reply # 2196442 12-Mar-2019 11:12
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I signed up my household to Orcon Unlimited Fibre in May 2018. It was priced at $109.99 for 12 months and $99.99 for 24months then.



207 posts

Master Geek
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  Reply # 2196443 12-Mar-2019 11:14
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Does anyone know if I have to cancel my current subscription to them or if I sign up through that link will it auto switch over without having to change my current subscription?

 

I still plan on calling them to find out why i've been overcharged for x amount of months but anytime i've asked them previously over the phone about deals and offers they generally plead ignorance.


522 posts

Ultimate Geek
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  Reply # 2196448 12-Mar-2019 11:23
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Rambaldi:

Does anyone know if I have to cancel my current subscription to them or if I sign up through that link will it auto switch over without having to change my current subscription?


I still plan on calling them to find out why i've been overcharged for x amount of months but anytime i've asked them previously over the phone about deals and offers they generally plead ignorance.



are you on a fixed term contract? If it’s just rolled over than you should be fine



207 posts

Master Geek
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  Reply # 2196450 12-Mar-2019 11:26
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I signed up for a 24 month contract the day they announced you get a free xbox one S with a contract, that was a few years ago. I believe the 24 months are up.




207 posts

Master Geek
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  Reply # 2196475 12-Mar-2019 11:59
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Ok, I've contacted them. I tried on the phone but after trying two different departments I confirmed there is no accounts team over the phone anymore.

 

So I went to live chat. Basically what they get you to agree to when you sign up is the price you'll pay forever until you yourself notice a price change. They don't contact you, or post on social media, or email a notice of new prices/deals.

 

Essentially they milk you as long as they possibly can at a higher amount until you do something about it, not exactly the best way to treat your customers but rather then go overboard i'll just take it on the chin and know to regularly looking into what i'm paying from now on.

 

Thanks to those that pointed out the new geekzone deal, will definitely be signing up to that today.


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  Reply # 2196491 12-Mar-2019 12:43
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This was marketed by Orcon pretty heavily at the time, which is when I ended my existing contract early and started a new agreement on the cheaper plan.  It wasn't a big secret.  It would have been a year ago at least I'm guessing?




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Master Geek
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  Reply # 2196494 12-Mar-2019 12:47
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Yeah well at least two of us, and I’m guessing a whole lot more, never knew.

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  Reply # 2196498 12-Mar-2019 12:59
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That's not Orcon's fault.




207 posts

Master Geek
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  Reply # 2196499 12-Mar-2019 13:05
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If someone has something they are using, how often do they go on the lookout to replace something they aren’t looking to replace?
Is it Orcon’s “fault” customers paid more? Not exactly.
Could they have come across as taking care of their customers a little better by sending out one mass email advertising new plans? Absolutely.

180 posts

Master Geek
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  Reply # 2196505 12-Mar-2019 13:23
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I had the same problem with 2Degrees. They dropped prices, I stayed on the old overpriced plan for multiple months before realising. When I called to see what the story was I was told "Oh you were on an old plan we don't offer any more". It sucks. Pretty easy to do a lookup of your customers on the overpriced plan and email them offering a better deal. 


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