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# 251014 4-Jun-2019 22:54
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I'm curious if anyone else has had this issue recently too? Orcon advised me that they had made a change to my handover details to try and fix a congestion issue last month (huge download speed drops during 'peak' times). Eventually, my speed did normalise, and now my download speed is much more consistent. Strangely, my ping has been quite erratic ever since. My LFC is Enable (I'm living in CHCH).

 

For reference, my ping has generally been very stable at around 37ms-38ms to Sydney servers. Since this change, my ping will jump from anywhere between 37ms-38ms (my normal latency, completely fine) to upwards of 56ms-58ms. I understand this increase isn't ridiculous. However, I'm wondering what might have caused something like this? Perhaps its just coincidence in my handover being changed? I've read that any number of network changes can happen outside of an ISPs control. Time of day seems to have a slight impact; ping spikes are more common in the evening, but can still happen early hours / afternoon on weekdays. 

 

I have observed this latency change in World of Warcraft, Battlefield 5, Overwatch and Discord. All of which use servers hosted in Sydney (as far as I can tell). My local ping also increases too, so I don't believe this increase to necessarily be an international issue either.

 

The vast majority of trace routes I've performed were under test conditions (albeit a few were done when someone else was streaming Netflix). Although, on a gigabit connection, that shouldn't really cause these kind of increases.

 

 

 

[27th May, 12:03am]
Tracing route to 103.4.115.248 over a maximum of 30 hops

 

1 <1 ms <1 ms <1 ms 192.168.1.1
2 2 ms 2 ms 2 ms default-rdns.vocus.co.nz [60.234.8.50]
3 38 ms 38 ms 38 ms 4610.syd.equinix.com [45.127.172.93]
4 38 ms 38 ms 38 ms 57976.syd.equinix.com [45.127.173.41]
5 86 ms 53 ms 38 ms et-0-0-48-br01-eqsy4.as57976.net [137.221.85.33]
6 39 ms 38 ms 38 ms et-0-0-0-pe02-eqsy4.as57976.net [137.221.85.69]
7 38 ms 38 ms 38 ms 103.4.115.248

 

Trace complete.

 

This one is mostly normal, with a slight spike.

 

-----------------------------------------------------------------------------------

 

[27th May, 11:07am]
Tracing route to 103.4.115.248 over a maximum of 30 hops

 

1 <1 ms <1 ms <1 ms 192.168.1.1
2 2 ms 2 ms 2 ms default-rdns.vocus.co.nz [60.234.8.50]
3 49 ms 48 ms 49 ms 4610.syd.equinix.com [45.127.172.93]
4 49 ms 49 ms 49 ms 57976.syd.equinix.com [45.127.173.41]
5 66 ms 49 ms 49 ms et-0-0-48-br01-eqsy4.as57976.net [137.221.85.33]
6 48 ms 49 ms 48 ms et-0-0-0-pe02-eqsy4.as57976.net [137.221.85.69]
7 49 ms 48 ms 49 ms 103.4.115.248

 

Trace complete.

 

Same day, just before the afternoon. Quite a bit higher.

 

-----------------------------------------------------------------------------------

 

[27th May, 3:55pm]
Tracing route to 103.4.115.248 over a maximum of 30 hops

 

1 <1 ms <1 ms <1 ms 192.168.1.1
2 2 ms 3 ms 3 ms default-rdns.vocus.co.nz [60.234.8.50]
3 38 ms 38 ms 38 ms 4610.syd.equinix.com [45.127.172.93]
4 38 ms 38 ms 38 ms 57976.syd.equinix.com [45.127.173.41]
5 39 ms 38 ms 38 ms et-0-0-48-br01-eqsy4.as57976.net [137.221.85.33]
6 38 ms 38 ms 38 ms et-0-0-0-pe02-eqsy4.as57976.net [137.221.85.69]
7 38 ms 38 ms 38 ms 103.4.115.248

 

Trace complete.

 

A few hours later, back to normal.

 

-----------------------------------------------------------------------------------

 

[27th May, 4:46pm]
Tracing route to 103.4.115.248 over a maximum of 30 hops

 

1 <1 ms <1 ms <1 ms 192.168.1.1
2 3 ms 2 ms 2 ms default-rdns.vocus.co.nz [60.234.8.50]
3 49 ms 50 ms 50 ms 4610.syd.equinix.com [45.127.172.93]
4 44 ms 44 ms 44 ms 57976.syd.equinix.com [45.127.173.41]
5 49 ms 50 ms 50 ms et-0-0-48-br01-eqsy4.as57976.net [137.221.85.33]
6 48 ms 49 ms 49 ms et-0-0-0-pe02-eqsy4.as57976.net [137.221.85.69]
7 44 ms 43 ms 44 ms 103.4.115.248

 

Trace complete.

 

Just under an hour later, spiking again.

 

-----------------------------------------------------------------------------------

 

[27th May, 6:33pm]
Tracing route to 103.4.115.248 over a maximum of 30 hops

 

1 <1 ms <1 ms <1 ms 192.168.1.1
2 2 ms 2 ms 2 ms default-rdns.vocus.co.nz [60.234.8.50]
3 49 ms 49 ms 49 ms 4610.syd.equinix.com [45.127.172.93]
4 49 ms 49 ms 49 ms 57976.syd.equinix.com [45.127.173.41]
5 49 ms 49 ms 49 ms et-0-0-48-br01-eqsy4.as57976.net [137.221.85.33]
6 49 ms 48 ms 49 ms et-0-0-0-pe02-eqsy4.as57976.net [137.221.85.69]
7 48 ms 49 ms 49 ms 103.4.115.248

 

Trace complete.

 

A couple hours later, still increased.

 

-----------------------------------------------------------------------------------

 

[27 May, 11:18pm]
Tracing route to 103.4.115.248 over a maximum of 30 hops

 

1 1 ms <1 ms <1 ms 192.168.1.1
2 2 ms 2 ms 2 ms default-rdns.vocus.co.nz [60.234.8.50]
3 38 ms 38 ms 38 ms 4610.syd.equinix.com [45.127.172.93]
4 38 ms 45 ms 38 ms 57976.syd.equinix.com [45.127.173.41]
5 38 ms 38 ms 38 ms et-0-0-48-br01-eqsy4.as57976.net [137.221.85.33]
6 38 ms 38 ms 38 ms et-0-0-0-pe02-eqsy4.as57976.net [137.221.85.69]
7 38 ms 38 ms 38 ms 103.4.115.248

 

Trace complete.

 

Settled again just before midnight.

 

-----------------------------------------------------------------------------------

 

[31st May, 9:24pm]
Tracing route to 103.4.115.248 over a maximum of 30 hops

 

1 <1 ms <1 ms <1 ms 192.168.1.1
2 13 ms 13 ms 11 ms default-rdns.vocus.co.nz [60.234.8.50]
3 57 ms 60 ms 58 ms 4610.syd.equinix.com [45.127.172.93]
4 56 ms 58 ms 58 ms 57976.syd.equinix.com [45.127.173.41]
5 52 ms 52 ms 53 ms et-0-0-48-br01-eqsy4.as57976.net [137.221.85.33]
6 57 ms 58 ms 58 ms et-0-0-0-pe02-eqsy4.as57976.net [137.221.85.69]
7 58 ms 57 ms 59 ms 103.4.115.248

 

Trace complete.

 

Different day, but this kind of increase has been more common lately.

 

 

 

Hopefully the formatting is okay. Sorry to be that guy, I'm just wondering if this is maybe an issue completely out of my control, or a possible network issue?

 

 

 

I know these issues are mostly just a 'deal with it, you can't tell the difference anyway', but I'd very much like to know if anyone else is experiencing these issues. Either way, I'd really appreciate any input / assistance :) 


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  # 2251659 4-Jun-2019 23:18
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network issue





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  # 2251710 5-Jun-2019 07:01
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Google research icmp packets (ping test)

As the network traffic gets more busy these packets of data don't get priority thru the network so it's not a true reflection of the actual latency

 
 
 
 


I fix stuff!
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  # 2251750 5-Jun-2019 09:09
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We have capacity on 2 cable systems over to AU. 

 

It will depend on which traffic path the traffic takes at the time.




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  # 2252041 5-Jun-2019 12:55
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Sounddude:

 

We have capacity on 2 cable systems over to AU. 

 

It will depend on which traffic path the traffic takes at the time.

 

 

 

 

So is this just due to high congestion? In which case, so long as its not affecting speeds, it's not something that needs fixing?


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  # 2252042 5-Jun-2019 12:59
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SuaveDog:

 

Sounddude:

 

We have capacity on 2 cable systems over to AU. 

 

It will depend on which traffic path the traffic takes at the time.

 

 

So is this just due to high congestion? In which case, so long as its not affecting speeds, it's not something that needs fixing?

 

 

Nothing is broken to fix


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  # 2252082 5-Jun-2019 13:13
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An ISP will always pick speed over latency - it is a hard balancing act to get both right. Latency spikes happen, this is normal and doesn't really mean anything is wrong.





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  # 2252084 5-Jun-2019 13:19
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michaelmurfy:

 

An ISP will always pick speed over latency - it is a hard balancing act to get both right. Latency spikes happen, this is normal and doesn't really mean anything is wrong.

 

 

i run two ISP's at home, lets name them ISP 1 and ISP 2.

 

 

 

ISP 1 just likes to toss the data wherever it goes, who gives a crap. Downloading Andriod images i'm lucky to be getting 200KB!

 

ISP 2 takes pride in tuning their network, so it nicely sawtooths up to pegging the line out.

 

 

 

ISP 2 had about 4ms higher latency to the same server... i know which i prefer ;)

 

 

 

insaying that, i can't help but have fun with it and go gosh @sounddude, fix the pixels being too slow!

 

 

 

 

Going back to OP, latencies within your network seem a tad high...





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


 
 
 
 


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  # 2252122 5-Jun-2019 14:53
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SuaveDog:

 

So is this just due to high congestion? In which case, so long as its not affecting speeds, it's not something that needs fixing?

 

 

 

 

Not due to congestion. We have plenty of bandwidth.

 

The latency difference is due to one cable system being longer than the other, therefor takes longer to transfer the data packet across to Sydney.

 

Nothing to fix sorry. Can't make the speed of light going any faster.....




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Geek


  # 2252126 5-Jun-2019 15:04
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Sounddude:

 

SuaveDog:

 

So is this just due to high congestion? In which case, so long as its not affecting speeds, it's not something that needs fixing?

 

 

 

 

Not due to congestion. We have plenty of bandwidth.

 

The latency difference is due to one cable system being longer than the other, therefor takes longer to transfer the data packet across to Sydney.

 

Nothing to fix sorry. Can't make the speed of light going any faster.....

 

 

 

 

So this is just packets deciding to take different paths at different times of day? Seems strange for it to suddenly start doing this. I've never experienced this specific situation before, nor have I found anyone with the same. I had more consistent latency on VDSL.


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  # 2252140 5-Jun-2019 15:25
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SuaveDog:

 

So this is just packets deciding to take different paths at different times of day? Seems strange for it to suddenly start doing this. I've never experienced this specific situation before, nor have I found anyone with the same. I had more consistent latency on VDSL.

 

 

Per-Flow if you want to get really technical.

 

 

 

:-)


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  # 2252147 5-Jun-2019 15:40
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Sounddude:

 

SuaveDog:

 

So this is just packets deciding to take different paths at different times of day? Seems strange for it to suddenly start doing this. I've never experienced this specific situation before, nor have I found anyone with the same. I had more consistent latency on VDSL.

 

 

Per-Flow if you want to get really technical.

 

 

 

:-)

 

 

so just keep it all in one stream, and your fine! none of this drip drip stuff!

 

 

 

Suspect this would look fun on a smokeping ;)

 

 

 

 





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




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Geek


  # 2252152 5-Jun-2019 15:49
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Sounds like a networking course couldn't hurt me. This stuff seems pretty interesting. I hate not understanding all the jargon / technical terms.




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  # 2252625 5-Jun-2019 22:41
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hio77:

 

michaelmurfy:

 

An ISP will always pick speed over latency - it is a hard balancing act to get both right. Latency spikes happen, this is normal and doesn't really mean anything is wrong.

 

 

i run two ISP's at home, lets name them ISP 1 and ISP 2.

 

 

 

ISP 1 just likes to toss the data wherever it goes, who gives a crap. Downloading Andriod images i'm lucky to be getting 200KB!

 

ISP 2 takes pride in tuning their network, so it nicely sawtooths up to pegging the line out.

 

 

 

ISP 2 had about 4ms higher latency to the same server... i know which i prefer ;)

 

 

 

Going back to OP, latencies within your network seem a tad high...

 

 

 

 

In regards to what you said about my latency within my own network, is this anything to be concerned about? 

 

Tracing route to www.google.co.nz [216.58.199.35]
over a maximum of 30 hops:

 

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 8 ms 8 ms default-rdns.vocus.co.nz [60.234.8.50]
3 50 ms 47 ms 47 ms 72.14.243.237
4 52 ms 56 ms 51 ms 72.14.243.236
5 54 ms 49 ms 47 ms 108.170.247.65
6 49 ms 50 ms 50 ms 209.85.243.243
7 50 ms 52 ms 52 ms syd09s12-in-f35.1e100.net [216.58.199.35]

 

Trace complete.

 

Just ran this, first hop to vocus server is a little higher. I still don't quite understand why out of all the people I've asked, none of them have the same increase? If someone on Orcon could run a traceroute to the same server right now, I'd be interested to see what they get. Is there any more in-depth troubleshooting that I could perform? My speeds are fine through the modem speedtest, but again, higher latency:

 

Naked Gigantic Fibre : Unlimited 10:10 pm, 05 June 2019 Latency 11 ms   Download 915.75 Mbps   Upload 543.89 Mbps

 

 


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  # 2252706 5-Jun-2019 23:28
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Honestly, what you're worried about is 10ms difference which is nothing at the end of the day

 

Stop worrying about it and just use the internet




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  # 2253420 6-Jun-2019 22:54
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Well, turns out my speeds are definitely tanking too. I was lead to believe that the modem speedtest on the Orcon website was accurate, but there's no way it is (I've been judging my speed from that for the past week or so). From all the speedtests that I've done, the Orcon speedtest is the only one reporting something close to what I should be getting.

 

I'm not even getting 100mbps download to the CHCH or AKLD Linetest server. Can't break 100mbps to Australia either. 

 

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