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43 posts

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  # 2276801 15-Jul-2019 10:57
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@dt You have a sticky IP which is why it hasn't changed.

 

If you move house or change technology this will get lost.


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  # 2276803 15-Jul-2019 11:04
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Tried to signup but couldn't schedule a start date of 1 Oct.

 

 

 

Also 89.95/Month if you cant Fibre. AAAHHH I want fibre!!


 
 
 
 


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  # 2276813 15-Jul-2019 11:25
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Yeah, my Fibre doesn't get installed until September.




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Geek


# 2277349 15-Jul-2019 21:11
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Hey guys, thanks for all the replies, much appreciated.

 

 

 

I'm getting a good vibe about Orcon so will be signing up this week.

 

 

 

Thanks @Mattegreen for the input from Orcon.

 

 

 

 


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Vocus

  # 2277567 16-Jul-2019 08:50
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No worries @donaldjboyer

 

Happy to help out and clarify things.


dt

517 posts

Ultimate Geek


  # 2277800 16-Jul-2019 15:59
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MatteGreen:

@dt You have a sticky IP which is why it hasn't changed.

 

If you move house or change technology this will get lost.

 

 

Sweet! :)

BDFL - Memuneh
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  # 2277830 16-Jul-2019 17:13
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donaldjboyer:

 

Hey guys, thanks for all the replies, much appreciated.

 

I'm getting a good vibe about Orcon so will be signing up this week.

 

Thanks @Mattegreen for the input from Orcon.

 

 

If you folks sign up (to this or any other deal), make sure you do it through https://broadband.geekzone.co.nz otherwise we won't get the referral.

 

Thanks heaps!





 
 
 
 




17 posts

Geek


  # 2278516 17-Jul-2019 17:33
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Just wondering how long Orcon Fibre activation would take? I currently have Fibre with Spark , so is there any down time during the change over? Whats the time line like?


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  # 2278618 17-Jul-2019 21:43
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Should be very quick, though make sure you don't cancel with your current provider. The GSP (Gaining Service Provider - Orcon) should notify the LSP (Losing Service Provider). Be aware that ISP's traditional bill in advance, so you may end up with some overlap in your bill. 


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Vocus

  # 2278654 18-Jul-2019 08:19
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Hey @donaldjboyer,

 

 

 

What @networkn has said is correct.

 

Anything fibre related that has been installed - the turn around time can be within the day. This isn't the case with us most of the time as we generally require you to use one of our modems, it can take a few working days to get out to you. The last thing we want is to transfer your service and have it be unusable until our hardware arrives.

 

Our billing is one month in advance so on your first bill you'll get the portion from your connection date until the billing date, and another full month.

 

 

 

Let me know if you had any other questions!

 

 

 

Cheers,

 

Matt




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Geek


  # 2278726 18-Jul-2019 09:53
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@mattegreen

 

 

 

OK, so am I correct in thinking Orcon sends out the modem and a few days later (after modem has arrived) the connection is changed over?


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  # 2278791 18-Jul-2019 11:22
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That is exactly right @donaldjboyer.


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  # 2278793 18-Jul-2019 11:25
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To be honest, whilst in theory its possible to be changed same day, very few if any ISPs will agree to this, as there is still an internal process to be completed at their end. Telling a customer same day is just ASKING to disappoint someone. 

 

Always better to under promise and over deliver.

 

 




17 posts

Geek


  # 2281085 22-Jul-2019 08:50
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@mattegreen

Signed up this morning. When the form asked for installation date, I left it on the default of ASAP. I'm guessing that allows you guys to set what's best?

Will Orcon advise the actual connection date? (Currently have Spark Fibre so no install needed)

Thanks for your help.

Donald

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  # 2281087 22-Jul-2019 08:55
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@donaldjboyer

 

 

 

Yup that is right, our system will set a date a few days out for the modem to arrive.

 

Once that is confirmed you'll get a text and email confirmation.

 

No problem at all - if you need further help or clarification at all, just let me know.

 

 

 

Matt


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