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564 posts

Ultimate Geek


# 253187 30-Jul-2019 21:53
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Router: Netcomm NF4V
(If this helps:)

 

Software version: GURNV5.OT132A-8-NC.Orcon-R5B036.EN

 

DSL PHY and Driver Version: A2pv6F039i.d25b


 

Internet light stays constant, however all connected devices lose connection until router is restarted.

 

Happens around 2 or three times a week, usually in the evening.

 

What are my options here?

 

I have a Fritzbox (ex-Snap) which I'm happy to copy the settings to and use as my router. That thing worked for years without any fuss.

 

Can I try a Firmware upgrade?

 

 

 

Not worth calling the team over, intermittent issues are a PITA to resolve then and there, but what can I do to help troubleshoot/maintain stability?

 

Thanks in advance for any help.


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  # 2286111 30-Jul-2019 22:21
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Have you looked for a firmware update? If one is not available then you can't do one if one is available then do the update!

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  # 2286170 31-Jul-2019 07:57
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How many devices do you have connected? Are they on WiFi or ethernet?


 
 
 
 


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  # 2286974 1-Aug-2019 09:40
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Hey @tehgerbil,

 

 

 

You are on one of our oldest firmware versions and our more recent one will definitely help with your issues.

 

Could you flick me your account number in a private message? I'll have the team push the update.

 

 

 

Please let me know!

 

 

 

Matt




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Ultimate Geek


  # 2289668 4-Aug-2019 15:37
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PM sent to Matt. Thanks :)




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Ultimate Geek


  # 2299850 15-Aug-2019 15:34
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Update: MatteGreen has replaced the router and haven't been any drop outs since!


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