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996 posts

Ultimate Geek


# 255725 26-Aug-2019 11:11
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I have completed outage in Browns Bay. Orcon cannot give answer at this stage. Anyone else in this area have an outage? I have no Internet light on ONT




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5777 posts

Uber Geek

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  # 2306076 26-Aug-2019 11:34
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Usual story for that area.


dt

520 posts

Ultimate Geek


  # 2306080 26-Aug-2019 11:37
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yeah was gonna say, seems like a lot of outages there, is it Chorus or Orcon? 


 
 
 
 


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Ultimate Geek

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  # 2306081 26-Aug-2019 11:38
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There's an outage showing nearby on the Chorus outage map - https://www.chorus.co.nz/outages

 

Edit: Oops, I didn't look at it closely enough, that's a copper outage.





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36 posts

Geek


  # 2306082 26-Aug-2019 11:40
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Yes, Orcon Fibre outage on Glencoe Rd, not at home so can’t see ONT status.

dt

520 posts

Ultimate Geek


  # 2306083 26-Aug-2019 11:41
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that looks to be a week old copper outage




996 posts

Ultimate Geek


  # 2306091 26-Aug-2019 11:58
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Drives me nuts. The help desk staff do not understand their own system. Told her the internet light was not showing on my modem. All she said was the're are no outages. She's said she would investigated and ring me back. That will be a bit hard because Orcon provide my phone so that it's down as well




Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 




996 posts

Ultimate Geek


  # 2306093 26-Aug-2019 12:00
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What do you know. Chorus map now shows heaps of outages all over this area




Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 


 
 
 
 




996 posts

Ultimate Geek


  # 2306096 26-Aug-2019 12:03
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Nah that it's copper. So no further ahead




Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 


194 posts

Master Geek


  # 2306156 26-Aug-2019 13:28
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If the outage is not showing on the Chorus map, Orcon will be able to raise an issue that a Chorus tech will sort out - probably come to the cabinet (?) nearby.

 

If the outage is showing on the Chorus map, then Orcon cannot report it or raise a new issue. They have zero updates from Chorus and will not be able to give you any idea on what's going on.

 

If you contact Chorus, you will get a standard answer and nothing further than what you can see on the outage map - the expect resolution time/date may be changed, but no-one will be able to explain why - at least not anyone who is updating the call centre staff.

 

Eventually, the issue will be resolved, hopefully sooner rather than later.

 

 




996 posts

Ultimate Geek


  # 2306159 26-Aug-2019 13:42
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Just noted that contractor is putting cable under footoath next door to me. Wandered down and asked if he was Chorus. He said yes and I told him that we were all without internet several houses. He said no it's won't be me. I am not so sure send a big coincidence




Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 


348 posts

Ultimate Geek

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Chorus NZ

  # 2308313 30-Aug-2019 10:52
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Pretty accurate response by pgs2050. As mentioned, if an outage is not showing on our map, you should contact your provider and they can log a fault ticket with us accordingly.

 

If an outage is showing on our outages page (red will represent copper and blue will represent fibre) it will be the best place to get the latest information regarding the area covered and resolution times. For more detailed information you can always contact us directly via our social media channels and we will check internally and supply as much info as we have available at the time. ^DR


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