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Uber Geek

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  # 2313900 10-Sep-2019 07:35
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Has Orcon come back to you with anything?

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Geek

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Vocus

  # 2313944 10-Sep-2019 08:16
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Working through the issues with him privately.

 

Not the profile on our end or with UFF, so just narrowing down what device will be causing the bottleneck.

 

Thanks for your input everyone.


 
 
 
 




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  # 2317000 13-Sep-2019 09:34
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Hi All, 

 

This was determined to be a profile issue on Orcon's side then an issue with LAN1 on the ONT which will be replaced.

 

@MatteGreen thank you for your prompt assistance with this.

 

 

 

I have to say I am disappointed with Orcon's support approach to this issue in the first instance and that this took a post on social media to be resolved.

 

 

 

Thank you all


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Vocus

  # 2317084 13-Sep-2019 11:31
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Thanks @bricho94,

 

 

 

I've made sure your experience has been fed back to the technical team and anyone you've been dealing with for future improvements.

 

 

 

Cheers,

 

Matt


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