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# 259945 1-Nov-2019 11:44
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Hi,

 

I've been trying to get to the bottom of the issue but Orcon technical help doesn't seem to "help". For some reason, after a few days, my download speeds go from a constant 940(ish)mbs down to around 420-440mbs. However, rebooting the modem seems to instantly bring these speeds back up to 940ish. I tried to call Orcon technical help but all they could repeatedly say about 10 times was "it's because it's a new online session" over and over again.

 

I understand that broadband speeds can fluctuate depending on factors such as peak times and other connections on the same node, but why does rebooting the Orcon modem magically bring up the download speeds to 940ish for about a day or two before dropping back down (requiring another reboot to fix the issue)? Does Orcon throttle connections on a specific IP address after a few days?

 

Also, I'm running a wired connection from the modem directly to my desktop.


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xpd

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  # 2347151 1-Nov-2019 12:41
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Did they explain what they meant by new online session ?

 

Could also be the router isnt handling the connection very well for some reason.

 

 





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# 2347156 1-Nov-2019 13:19
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xpd:

 

Did they explain what they meant by new online session ?

 

Could also be the router isnt handling the connection very well for some reason.

 

 

 

 

 

 

I repeatedly asked what exactly that had to do with the speeds dropping after a few days and he just kept on saying "it's because it's a new online session". In the end I just gave up as I couldn't make any headway. 


 
 
 
 


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  # 2347157 1-Nov-2019 13:21
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Sounds like helpdesk speak for "I don't know why turning it off and back on again works, now go away."


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  # 2347162 1-Nov-2019 14:07
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michaelmurfy:

 

What router are you using?

 

 

 

 

I'm using the Orcon Netcomm NF18 which my desktop is wired into. I have a landline so I don't really have much of a choice as to what modem I use.


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  # 2347169 1-Nov-2019 14:44
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It may sound like a stupid question but what exactly are you doing with your connection? You're not doing anything like torrenting with huge numbers of concurrent connection or something similar are you?

 

I say this because I've certainly never heard of an issue like this and have a large number of these routers deployed.

 

 


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  # 2347177 1-Nov-2019 15:19
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Yea is it just the CPU getting thrashed by a large amount of torrents?

 
 
 
 


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  # 2347204 1-Nov-2019 15:33
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Hi @bigbadkiwi

 

 

 

I'm sorry the Contact Centre couldn't give you a legitimate answer to your query.

 

 

 

From what you are saying, restarting the modem is terminating all active devices and their connectivity to the internet.

 

If you're running a speed test shortly afterwards, the speeds will reflect the fact that the devices are still in the process of reconnecting and resuming whatever they were doing.

 

You may want to try a few different speed test servers as a comparison.

 

 

 

I do have to ask - are you getting browsing issues or the like when the speeds are 420-440?

 

 

 

Cheers,

 

Matt


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