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1054 posts

Uber Geek
+1 received by user: 71


  Reply # 180872 28-Nov-2008 11:39
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On Fri, 2008-11-28 at 11:33 +1300, Orcon Support wrote:
Hi XXXXX,
>
> Thank you for your email regarding Caller ID.
>
> This is a known fault and we currently have our technicians working to resolve this, please bear with us we hope to have a fix available for this as soon as possible.
>
> If you have any further queries, please do not hesitate to reply to this email or call me on 0800 13 14 15 and I will be more than happy to help you out.
>
> Have a good day.
>
>
>
> Regards
>
> XXXXXXXXXXXX
>
> Orcon Internet
> Need help? Go to www.orcon.net.nz/help_me/
> 0800 13 14 15
>
> Note: This email is confidential. If it is not intended for you then please do not read, distribute or copy it or any attachments. Please notify the sender by return email and delete the original message and any attachments.
>
> Any views expressed in this email may be those of the individual sender and may not necessarily reflect the views of Orcon Internet.

It has been over a month :-D

485 posts

Ultimate Geek
+1 received by user: 3

Trusted

  Reply # 180887 28-Nov-2008 12:35
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Yeah still no joy here either, it has been over a month..

I am getting quite a few calls also where I call someone and they can't hear me which is even more annoying.. If I hang up and call them again they can hear me but I never had that on Telecom.

They really seem to be struggling to fix these issues and the lack of updates about it is the most annoying thing.
Would be nice if they could at least tell us if they are making any progress or if they have given up or waiting on new equipment etc etc instead we just hear nothing...

I have been with orcon for a long long time, since their first eat all you can broadband package, I believe it was 256/128...
People took them up on that offer and they had to remove it hehe, they weren't expecting so many greedy buggars :)

I have been impressed with them though, they have I believe done their best to give good broadband to people and in that area they have succeeded which is why I am not really wanting to leave them.

As for their LLU phone service though, it is a disaster really.. their customer service is terrible over these issues, they have been going on for months and no one responds to emails about it and the days just keep passing.....



 
 
 
 


1054 posts

Uber Geek
+1 received by user: 71


  Reply # 180964 28-Nov-2008 18:00
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Kilack:
I have been impressed with them though, they have I believe done their best to give good broadband to people and in that area they have succeeded which is why I am not really wanting to leave them.


That's why I keep hanging on the internet speed has been fantastic, although if they increased the $79.95 plan to 10gb it would be perfect. Other than that I can not complain about the internet side of things. Plus it was really easy for me to register my domain name, so all in all that side of the business has been great.


As for their LLU phone service though, it is a disaster really.. their customer service is terrible over these issues, they have been going on for months and no one responds to emails about it and the days just keep passing.....


The LLU phone service has been a huge let down and has soured it a little for me, and the long reply that I sometimes get on support emails I've sent. A straight up answer would be good to as what was happening this saying it's a known issue for the past month or so is getting a bit much. If they cant get it to work it should be removed from the package as being a feature.

I guess it being free it's hard to get compensation? ;-)



2928 posts

Uber Geek
+1 received by user: 427

Trusted
Subscriber

  Reply # 181889 3-Dec-2008 21:56
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Never had any problems with Caller ID myself, although I do find it odd that with Orcon, absolutely nothing is sent for blocked numbers whereas Telecom sends text indicating that the caller ID is blocked.




I finally have fibre!  Had to leave the country to get it though.


1054 posts

Uber Geek
+1 received by user: 71


  Reply # 181943 4-Dec-2008 09:35
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Would be nice to get a reply from orcon about this.

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