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2 posts

Wannabe Geek


  Reply # 176403 6-Nov-2008 20:59
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johnr:
mattm30: I am having slow International speeds too. Live in just outside CHC. I have complained about this before (In May) and it came back to normal (routing issues in April). Then in July I had issues again and they said it was possibly from all the rain!!!! It hasn't been the same since then. Surely the cables have dried up since then!!!! (Plonkers, who they kidding) Raised a (Critical) ticket again this evening. I am on ADSL1 and apparently wont be geting ADSL2+ until 2012 . What a joke!!!!

I am fed up with this piss poor service now and there is nowhere else to go!!!!!!!!!!

Aaaaaargggghhhhhh!


As advised before if you want QOS service pay for it





Mate, I am paying for it and I expect to be given the service I am paying for!

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 176406 6-Nov-2008 21:08
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mattm30:
johnr:
mattm30: I am having slow International speeds too. Live in just outside CHC. I have complained about this before (In May) and it came back to normal (routing issues in April). Then in July I had issues again and they said it was possibly from all the rain!!!! It hasn't been the same since then. Surely the cables have dried up since then!!!! (Plonkers, who they kidding) Raised a (Critical) ticket again this evening. I am on ADSL1 and apparently wont be geting ADSL2+ until 2012 . What a joke!!!!

I am fed up with this piss poor service now and there is nowhere else to go!!!!!!!!!!

Aaaaaargggghhhhhh!


As advised before if you want QOS service pay for it





Mate, I am paying for it and I expect to be given the service I am paying for!


You clearly don't know the cost of true internet

266 posts

Ultimate Geek
+1 received by user: 17

Lifetime subscriber

  Reply # 176420 6-Nov-2008 21:42
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There is definitely something going on with Orcon's international links.
But form what I can see it only affect certain connections.

I have two connections and one of them will be throttled to around 50KBps, but the other one will reach as much at 600KBps
Both connect to the Auckland Central exchange at very similar speeds (physical link).

This is just 2 weeks after I went through the same thing.
It was working really well, but only for about 5 days.
Since then it's been really bad. It so bad it take about 2 minutes to even load speedtest.net
Then local speed (World Exchange) is about 5.5Mbps
But when I do a test to LA my modem disconnects, every time!
Tested my modem on the second connection and works perfectly.

I am really starting to loose patience.

88 posts

Master Geek
+1 received by user: 7


  Reply # 176429 6-Nov-2008 21:56
Send private message

johnr:
mattm30:
johnr:
mattm30: I am having slow International speeds too. Live in just outside CHC. I have complained about this before (In May) and it came back to normal (routing issues in April). Then in July I had issues again and they said it was possibly from all the rain!!!! It hasn't been the same since then. Surely the cables have dried up since then!!!! (Plonkers, who they kidding) Raised a (Critical) ticket again this evening. I am on ADSL1 and apparently wont be geting ADSL2+ until 2012 . What a joke!!!!

I am fed up with this piss poor service now and there is nowhere else to go!!!!!!!!!!

Aaaaaargggghhhhhh!


As advised before if you want QOS service pay for it





Mate, I am paying for it and I expect to be given the service I am paying for!


You clearly don't know the cost of true internet


I've gotta agree. 4 million people paying taxes and purchasing products leaves little for infrastructure when you compare that to 20 million in Aussie or 120 million in the UK, or 300+ million in the US.

There's a reason communications here cost more.

What you're paying for is a best effort service, if you want a guaranteed service, ask your ISP about getting a fibre link or frame relay. But be prepared to put your money where your mouth is.

139 posts

Master Geek


  Reply # 176452 6-Nov-2008 23:35
Send private message


b0rg:
johnr:
mattm30:
johnr:
mattm30: I am having slow International speeds too. Live in just outside CHC. I have complained about this before (In May) and it came back to normal (routing issues in April). Then in July I had issues again and they said it was possibly from all the rain!!!! It hasn't been the same since then. Surely the cables have dried up since then!!!! (Plonkers, who they kidding) Raised a (Critical) ticket again this evening. I am on ADSL1 and apparently wont be geting ADSL2+ until 2012 . What a joke!!!!

I am fed up with this piss poor service now and there is nowhere else to go!!!!!!!!!!

Aaaaaargggghhhhhh!


As advised before if you want QOS service pay for it





Mate, I am paying for it and I expect to be given the service I am paying for!


You clearly don't know the cost of true internet


I've gotta agree. 4 million people paying taxes and purchasing products leaves little for infrastructure when you compare that to 20 million in Aussie or 120 million in the UK, or 300+ million in the US.

There's a reason communications here cost more.

What you're paying for is a best effort service, if you want a guaranteed service, ask your ISP about getting a fibre link or frame relay. But be prepared to put your money where your mouth is.


Firstly to the person saying "As advised before if you want QOS service pay for it": I think you have a pathetic attitude. Theres no reason why you should not get what you pay for. The prices we pay are not fair when you look at unlimited cable plans in some parts of the world. You obviously have not read the "Fair Trading Act" because there are several section that have a bit to say about QOS: The Fair trading act can be found here -> http://www.legislation.govt.nz/act/public/1986/0121/latest/DLM96439.html

Fair Trading Act 1986 - section 9
Fair Trading Act 1986 - section 11
Fair Trading Act 1986 - section 13 a,b,g
Fair Trading Act 1986 - section 21
Fair Trading Act 1986 - section 19

sextion 9 - Misleading and deceptive conduct generally

    *

      No person shall, in trade, engage in conduct that is misleading or deceptive or is likely to mislead or deceive.


section 13 - False or misleading representations

    *

      No person shall, in trade, in connection with the supply or possible supply of goods or services or with the promotion by any means of the supply or use of goods or services,—
          o

            (a) make a false or misleading representation that goods are of a particular kind, standard, quality, grade, quantity, composition, style, or model, or have had a particular history or particular previous use; or
          o

            (b) make a false or misleading representation that services are of a particular kind, standard, quality, or quantity, or that they are supplied by any particular person or by any person of a particular trade, qualification, or skill; or


section 19 - Bait advertising

    *

      (1) No person shall, in trade, advertise for supply at a specified price goods or services which that person—
          o

            (a) Does not intend to offer for supply; or
          o

            (b) Does not have reasonable grounds for believing can be supplied by that person—

      at that price for a period that is, and in quantities that are, reasonable having regard to the nature of the market in which the person carries on business and the nature of the advertisement.

      (2) Any person who has advertised goods or services for supply at a specified price shall offer such goods or services for supply at that price for a period that is, and in quantities that are, reasonable having regard to the nature of the market in which the person carries on business and the nature of the advertisement.

      (3) In a prosecution of any person in relation to a failure to offer goods or services to a person (in this subsection referred to as the customer) in accordance with subsection (2) of this section, it is a defence if the person proves that—
          o

            (a) He offered to supply, or to procure another person to supply, goods or services of the kind advertised to the customer within a reasonable time, in a reasonable quantity, and at the advertised price and where the offer was accepted by the customer, the person has so supplied or procured another person to supply the goods or services; or
          o

            (b) He offered to supply immediately, or to procure another person to supply within a reasonable time, equivalent goods or services to the customer in a reasonable quantity and at the price at which the first-mentioned goods or services were advertised, and, where the offer was accepted by the customer, the person has so supplied, or procured another person to supply, such equivalent goods or services.


section 21 - Demanding or accepting payment without intending to supply as ordered

    *

      No person shall demand or accept payment or other consideration for goods or services, if at the time of the demand or acceptance that person—
          o

            (a) Does not intend to supply the goods or services; or
          o

            (b) Intends to supply goods or services materially different from the goods or services in respect of which the payment or other consideration is demanded or accepted; or
          o

            (c) Does not have reasonable grounds to believe that that person will be able to supply the goods or services within any specified period; or if no period is specified, within a reasonable time



Now basicly the service they promised to him was allready being paid for in his bill. Now paying more for services he should allready be getting now is not right, infact it is very pointless. Besides he is allready protected under the fair trading act and they must give him what he pays for.

And to the second two people who try and say that more people make it cheaper. Your argument is completly flawed. Firstly yes america has more people, secondly they cover a larger distance and their poulation density could be half ours (you didnt include population density statistics). And it costs a set ammount per sq metere to roll out the cables and if they have less dense population then that part costs more.

Now once youve got the national fibre network rolled out (included in avrge price per meter was the cost of puting in exchanges) you need to build the main routing places or something (im not an absoloute expert) and then we need our fibre cable to the rest of the world. Once we have these built then they stay arround for a long time. Its like a one of fee. And then you just replace stuff when it brakes. The fibre cable allows for the isp to uncap speeds slowly over time so that as technology improves we get better access. Now if they gave you a dial up speed cable connection it would cost them the same as giveing you a adsl2+ speed one.

Now say we built more fibre cable(s) out of the country. That would increase supply of bandwidth. More supply lowers price. Faster internet at cheaper rates lowers hosting costs. Local content becomes free to help save precious fibre cable from the 100MBps users who will use heaps. Anyways regardless of weather an exchange is in new zealand or america it has a maximum range, ammount of people that can get connected to it at anyone time and throughput. They dont become cheaper when you move them to the us then more expensive in new zealand. If a pen costs 1usd in the us then it costs 1usd in new zealand, even though you might have to pay difrent taxs and shiping costs in each country, the assets still worth the same.

So to you three people who say that we clearly don't understand the true cost of internet, the guy saying that when paying for services you allways have to pay more to get what you pay for (qos) and the one with pointless babble about population numbers decreasing cost of internet is silly. I tell you now that you clearly have no understanding of "right and rong", the true costs of internet, how to build a telecom network, how economics works, morales, how the law works, the fair trading act and what paying for a services means!

Anyways these acts are part of the law and just cause there an SOE (state owned enterprise) does not mean they do not have to follow the same laws as every other buisness. And that includes actually providing what people pay them for rather than just collecting money for a service they pretend to offer.

88 posts

Master Geek
+1 received by user: 7


  Reply # 176460 7-Nov-2008 00:05
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Nice copy pasta. Nobody is going to read all that, but we get the point- you should get what you pay for.

So if I buy a lamborghini, then come to a rough patch in the road, and need to slow down- or I hit a spot where I don't achieve peak performance, I can get a refund from the dealer? Or am I better to contact the gas station?

If the service isn't what you expect, by all means, lay a complaint with your provider- whinging on here is like whinging about your mates but not telling them about what's bugging you. It's only acceptable if you're a woman (because we all know how they love to gossip :) ).

Nobody here is going to fix your problems mate, this isn't a help forum.

Contact your provider, report the issue, follow up in a few days if it's not resolved.

And while you're at it, read up on ADSL and networking, then read your terms and conditions. I've yet to see a provider of any ADSL service that doesn't have a clause about not being able to guarantee speeds at all times, or fluctuations.

Now that's sorted, I don't think anything else needs to be added.

Oh yeah- this is with 3 flatmates playing WoW, right now.




And to the second two people who try and say that more people make it cheaper. Your argument is completly flawed. Firstly yes america has more people, secondly they cover a larger distance and their poulation density could be half ours (you didnt include population density statistics). And it costs a set ammount per sq metere to roll out the cables and if they have less dense population then that part costs more.


http://www.juniper.net/products_and_services/e_series_broadband_service/index.html

Any idea what those are or how much they cost? (think 6 figures). And that's just one part in an ISP, which will be outdated and need replacing in 5 years or so. Sorry to rain on your parade, but you don't seem to know what you're talking about. Reading about broadband in the Herald doesn't give you an informed perspective on it's infrastructure.

1828 posts

Uber Geek
+1 received by user: 215
Inactive user


  Reply # 176467 7-Nov-2008 00:28
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dauckland: There is definitely something going on with Orcon's international links.
But form what I can see it only affect certain connections.

I have two connections and one of them will be throttled to around 50KBps, but the other one will reach as much at 600KBps
Both connect to the Auckland Central exchange at very similar speeds (physical link).

This is just 2 weeks after I went through the same thing.
It was working really well, but only for about 5 days.
Since then it's been really bad. It so bad it take about 2 minutes to even load speedtest.net
Then local speed (World Exchange) is about 5.5Mbps
But when I do a test to LA my modem disconnects, every time!
Tested my modem on the second connection and works perfectly.

I am really starting to loose patience.


Some users experiencing slow international speeds
Some users are currently experiencing slower than normal speeds when accessing content internationally, particularly from Europe and the US. This is being caused by issues with our upstream bandwidth suppliers, and has been escalated with them. We will post an update when available.

c&p direct from orcons system status page (thats only taken as long as this gripe has been going on to get it up there)

this morning with a Siemens Speedstream 4200


and when i first upgraded to FS/FS

88 posts

Master Geek
+1 received by user: 7


  Reply # 176468 7-Nov-2008 00:48
Send private message

Athlonite:
dauckland: There is definitely something going on with Orcon's international links.
But form what I can see it only affect certain connections.

I have two connections and one of them will be throttled to around 50KBps, but the other one will reach as much at 600KBps
Both connect to the Auckland Central exchange at very similar speeds (physical link).

This is just 2 weeks after I went through the same thing.
It was working really well, but only for about 5 days.
Since then it's been really bad. It so bad it take about 2 minutes to even load speedtest.net
Then local speed (World Exchange) is about 5.5Mbps
But when I do a test to LA my modem disconnects, every time!
Tested my modem on the second connection and works perfectly.

I am really starting to loose patience.




Some users experiencing slow international speeds

Some users are currently experiencing slower than normal speeds when accessing content internationally, particularly from Europe and the US. This is being caused by issues with our upstream bandwidth suppliers, and has been escalated with them. We will post an update when available.



c&p direct from orcons system status page (thats only taken as long as this gripe has been going on to get it up there)



this morning with a Siemens Speedstream 4200





and when i first upgraded to FS/FS




Well at least they've acknowledged there's an issue, & considering most of this thread is just the same people who post in every thread on GZ complaining for the sake of it, I don't think this thread is much to go by.

Looking at your results, you've run two tests, to two different servers, 3 months apart (in different seasons!), at very different times of the day traffic-wise...

And they are both local, so are relatively indicative of what the national framework can handle- especially since you are testing to servers that suggest you will be on Telecom's UBS network (and therefor any ISP will give you the same results).

Come on guys, I'm all for a bit of criticism, but at least get your facts straight and put together an informed and valid argument!

There's not much in this thread of actual value (when you consider how many posts there are).


1828 posts

Uber Geek
+1 received by user: 215
Inactive user


  Reply # 176469 7-Nov-2008 01:19
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actually bOrg they are both to the same server from Napier its just for some reason or another my traffic is now being routed via wellington where as the older one was my traffic was being routed via Auckland and if you'd look back through here you'll see I've posted many speedtest.net results from all over the place not just national .

what i was trying to point out is even thought its the same modem/router and same FS/FS account service has gotten progressively worse not better as it should and you are right it is UBS but that shouldn't make a difference i know what my line is actually capable of and this isn't it, I do have a second modem/router here and I'd use it but for the constant disconnects which reports a capable line speed of over 4Mbps instead of the current US 672 DS 2048 now that for me is a big difference i pay more than $70 bucks a month for my account and i no i dont think im getting what i pay forwhen the modem/routers provided by orcon are not upto the job required of them


1828 posts

Uber Geek
+1 received by user: 215
Inactive user


  Reply # 176470 7-Nov-2008 01:53
Send private message

Free Image Hosting

this is with a Vodafone supplied Huawei MT882 modem/router

39 posts

Geek


  Reply # 176499 7-Nov-2008 08:33
Send private message

pistolpower:
b0rg:
johnr:
mattm30:
johnr:
mattm30: I am having slow International speeds too. Live in just outside CHC. I have complained about this before (In May) and it came back to normal (routing issues in April). Then in July I had issues again and they said it was possibly from all the rain!!!! It hasn't been the same since then. Surely the cables have dried up since then!!!! (Plonkers, who they kidding) Raised a (Critical) ticket again this evening. I am on ADSL1 and apparently wont be geting ADSL2+ until 2012 . What a joke!!!!

I am fed up with this piss poor service now and there is nowhere else to go!!!!!!!!!!

Aaaaaargggghhhhhh!


As advised before if you want QOS service pay for it





Mate, I am paying for it and I expect to be given the service I am paying for!


You clearly don't know the cost of true internet


I've gotta agree. 4 million people paying taxes and purchasing products leaves little for infrastructure when you compare that to 20 million in Aussie or 120 million in the UK, or 300+ million in the US.

There's a reason communications here cost more.

What you're paying for is a best effort service, if you want a guaranteed service, ask your ISP about getting a fibre link or frame relay. But be prepared to put your money where your mouth is.


Firstly to the person saying "As advised before if you want QOS service pay for it": I think you have a pathetic attitude. Theres no reason why you should not get what you pay for. The prices we pay are not fair when you look at unlimited cable plans in some parts of the world. You obviously have not read the "Fair Trading Act" because there are several section that have a bit to say about QOS: The Fair trading act can be found here -> http://www.legislation.govt.nz/act/public/1986/0121/latest/DLM96439.html

Fair Trading Act 1986 - section 9
Fair Trading Act 1986 - section 11
Fair Trading Act 1986 - section 13 a,b,g
Fair Trading Act 1986 - section 21
Fair Trading Act 1986 - section 19

sextion 9 - Misleading and deceptive conduct generally

    *

      No person shall, in trade, engage in conduct that is misleading or deceptive or is likely to mislead or deceive.


section 13 - False or misleading representations

    *

      No person shall, in trade, in connection with the supply or possible supply of goods or services or with the promotion by any means of the supply or use of goods or services,—
          o

            (a) make a false or misleading representation that goods are of a particular kind, standard, quality, grade, quantity, composition, style, or model, or have had a particular history or particular previous use; or
          o

            (b) make a false or misleading representation that services are of a particular kind, standard, quality, or quantity, or that they are supplied by any particular person or by any person of a particular trade, qualification, or skill; or


section 19 - Bait advertising

    *

      (1) No person shall, in trade, advertise for supply at a specified price goods or services which that person—
          o

            (a) Does not intend to offer for supply; or
          o

            (b) Does not have reasonable grounds for believing can be supplied by that person—

      at that price for a period that is, and in quantities that are, reasonable having regard to the nature of the market in which the person carries on business and the nature of the advertisement.

      (2) Any person who has advertised goods or services for supply at a specified price shall offer such goods or services for supply at that price for a period that is, and in quantities that are, reasonable having regard to the nature of the market in which the person carries on business and the nature of the advertisement.

      (3) In a prosecution of any person in relation to a failure to offer goods or services to a person (in this subsection referred to as the customer) in accordance with subsection (2) of this section, it is a defence if the person proves that—
          o

            (a) He offered to supply, or to procure another person to supply, goods or services of the kind advertised to the customer within a reasonable time, in a reasonable quantity, and at the advertised price and where the offer was accepted by the customer, the person has so supplied or procured another person to supply the goods or services; or
          o

            (b) He offered to supply immediately, or to procure another person to supply within a reasonable time, equivalent goods or services to the customer in a reasonable quantity and at the price at which the first-mentioned goods or services were advertised, and, where the offer was accepted by the customer, the person has so supplied, or procured another person to supply, such equivalent goods or services.


section 21 - Demanding or accepting payment without intending to supply as ordered

    *

      No person shall demand or accept payment or other consideration for goods or services, if at the time of the demand or acceptance that person—
          o

            (a) Does not intend to supply the goods or services; or
          o

            (b) Intends to supply goods or services materially different from the goods or services in respect of which the payment or other consideration is demanded or accepted; or
          o

            (c) Does not have reasonable grounds to believe that that person will be able to supply the goods or services within any specified period; or if no period is specified, within a reasonable time



Now basicly the service they promised to him was allready being paid for in his bill. Now paying more for services he should allready be getting now is not right, infact it is very pointless. Besides he is allready protected under the fair trading act and they must give him what he pays for.

And to the second two people who try and say that more people make it cheaper. Your argument is completly flawed. Firstly yes america has more people, secondly they cover a larger distance and their poulation density could be half ours (you didnt include population density statistics). And it costs a set ammount per sq metere to roll out the cables and if they have less dense population then that part costs more.

Now once youve got the national fibre network rolled out (included in avrge price per meter was the cost of puting in exchanges) you need to build the main routing places or something (im not an absoloute expert) and then we need our fibre cable to the rest of the world. Once we have these built then they stay arround for a long time. Its like a one of fee. And then you just replace stuff when it brakes. The fibre cable allows for the isp to uncap speeds slowly over time so that as technology improves we get better access. Now if they gave you a dial up speed cable connection it would cost them the same as giveing you a adsl2+ speed one.

Now say we built more fibre cable(s) out of the country. That would increase supply of bandwidth. More supply lowers price. Faster internet at cheaper rates lowers hosting costs. Local content becomes free to help save precious fibre cable from the 100MBps users who will use heaps. Anyways regardless of weather an exchange is in new zealand or america it has a maximum range, ammount of people that can get connected to it at anyone time and throughput. They dont become cheaper when you move them to the us then more expensive in new zealand. If a pen costs 1usd in the us then it costs 1usd in new zealand, even though you might have to pay difrent taxs and shiping costs in each country, the assets still worth the same.

So to you three people who say that we clearly don't understand the true cost of internet, the guy saying that when paying for services you allways have to pay more to get what you pay for (qos) and the one with pointless babble about population numbers decreasing cost of internet is silly. I tell you now that you clearly have no understanding of "right and rong", the true costs of internet, how to build a telecom network, how economics works, morales, how the law works, the fair trading act and what paying for a services means!

Anyways these acts are part of the law and just cause there an SOE (state owned enterprise) does not mean they do not have to follow the same laws as every other buisness. And that includes actually providing what people pay them for rather than just collecting money for a service they pretend to offer.


Flag of the United States United States of America 31
Flag of the United Kingdom United Kingdom 246
Flag of New Zealand New Zealand 14.9

Population densitys. ^^

+Your not taking into account that for the USA they have it a lot easyier because 99% of sites are hosted loccally, and local speeds are dirt cheap. Now the UK... similar position to us. Small island, no land connections to go over to get fibre connections. Ect. But there are 2 problems with this argument.

1) They have the english channel, for them sending data over that is like us sending data over the cook straight. Wait. Don't we do that a lot already?

2) They have about 16.5 times more population density than we do. This means that in general. For every 100 meters of fibre you run in the UK, you get to about 16.5 times more people. Now isn't that nice?

Now, Onto your big plan. To roll out fibre en masse and just use that for cheap internet. There are several problems here. While on paper to an idiot mind who has only half an idea of economics this may make sense. But then why hasn't it been done?

Because it costs money. Lots of money. Ripping up a lot of roads, laying a lot of cables, and then putting those roads back take a lot money and time.

These people who do this will then want to make something magical. Do you know what it is? I'll tell you. its profit. :)

And because there is almost no profit in it atm, because only a handfull of people will actually use so much speed.

Its like a one of fee. And then you just replace stuff when it brakes.


Is it just me or is this statment completly flawed? Not only will you have fun things called data centers to operate and maintain. But you will need staff to run around the country and go and replace stuff when it does break, and then you'll need managment staff... its not exactly a 'one off fee' as youd like to think.

Fair Trading Act 1986 - section 9
Fair Trading Act 1986 - section 11
Fair Trading Act 1986 - section 13 a,b,g
Fair Trading Act 1986 - section 21
Fair Trading Act 1986 - section 19


http://www.orcon.net.nz/index.php?option=com_content&task=view&id=474

Im sorry did I just destroy your argument with one link? kthxbai.

TL;DR;
(im not an absoloute expert)
reads as: I'm a noob and don't know what im talking about.

-Goodie

354 posts

Ultimate Geek
+1 received by user: 18


  Reply # 176548 7-Nov-2008 10:05
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A couple of days ago i couldnt even stream video from The Daily Show site.

4-5 months ago orcon was great, i was getting over a meg sec on internation downloads during peak now im lucky to get 100k/sec.

487 posts

Ultimate Geek
+1 received by user: 3

Trusted

  Reply # 176558 7-Nov-2008 10:42
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@goodie

 

In NZ you cannot contract out of law so it doesn't matter what an ISP's page says about quality of service if they are breaking a relevant law.  So if the fair trading act does apply then that link you sent won't apply as you cannot simply add some statement on your page that excuses you from the law.


39 posts

Geek


  Reply # 176610 7-Nov-2008 13:13
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Kilack:

@goodie

 

In NZ you cannot contract out of law so it doesn't matter what an ISP's page says about quality of service if they are breaking a relevant law.  So if the fair trading act does apply then that link you sent won't apply as you cannot simply add some statement on your page that excuses you from the law.



Then if you really believe this, please by all means, go on and take orcon to court. QOS is not garrenteed in many places for the reason it cant be, and no ones in jail about it (yet).

Why can't QOS be garenteed? Simple. Because some idiot can suddenly chose to get ADSL in you area, on your exchange, and start downloading all the porn he can and your connections performance with suffer because of it. Because people will accidently cut through lines (think telecom a few years ago).

Now stop over simplyfing a much larger problem, and let orcon get on with fixing it. And no, you will not be getting 24/7 best speeds evar after this (or at least not for a long time), if you want garrented QOS, then please by all means send orcon an email stating so, and you will never have to worry about this again. Or for a cheaper plan look into buisness plans. Im not so sure about orcon but i know telecom don't have any (or claim to) packet shaping on their buisness plans.(perhaps duncan can shed some light on this? I am actually somewhat interested in this atm)

-Goodie

487 posts

Ultimate Geek
+1 received by user: 3

Trusted

  Reply # 176630 7-Nov-2008 13:47
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goodie:
Kilack:

@goodie

 

In NZ you cannot contract out of law so it doesn't matter what an ISP's page says about quality of service if they are breaking a relevant law.  So if the fair trading act does apply then that link you sent won't apply as you cannot simply add some statement on your page that excuses you from the law.



Then if you really believe this, please by all means, go on and take orcon to court. QOS is not garrenteed in many places for the reason it cant be, and no ones in jail about it (yet).

Why can't QOS be garenteed? Simple. Because some idiot can suddenly chose to get ADSL in you area, on your exchange, and start downloading all the porn he can and your connections performance with suffer because of it. Because people will accidently cut through lines (think telecom a few years ago).

Now stop over simplyfing a much larger problem, and let orcon get on with fixing it. And no, you will not be getting 24/7 best speeds evar after this (or at least not for a long time), if you want garrented QOS, then please by all means send orcon an email stating so, and you will never have to worry about this again. Or for a cheaper plan look into buisness plans. Im not so sure about orcon but i know telecom don't have any (or claim to) packet shaping on their buisness plans.(perhaps duncan can shed some light on this? I am actually somewhat interested in this atm)

-Goodie

 

Hi,

I completely agree and perhaps you didn't  read my post carefully or took it the wrong way... because I wasn't complaining about orcon at all and don't even have a problem with its broadband (i do with its caller id though).  All I was saying was that if the law says one thing, then it doesn't matter what an ISP puts on a page.  I never said they were breaking the law at all, I said if that act applies ( i have no idea if it does).  I haven't over simplified anything.   As I said you cannot contract out of a law in NZ.


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