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xpd

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  Reply # 182004 4-Dec-2008 13:04
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Talk to a Chorus tech next time you see one in your area....




XPD / Gavin / DemiseNZ

 

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  Reply # 182087 4-Dec-2008 17:57
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Exchange locations are not made public for security reasons, so even if they know, they can't tell you, and even if they tell you, you have no right to call your ISP and say you should be getting higher speeds because a) you shouldn't know, b) you could be wrong, c) the way the cable lies could mean that althoguh you are physically close, your link travels a long way, and d) I've seen a friend living 2km from one exchange being connected to another 5km away from him.

Hope this helps.

 
 
 
 


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  Reply # 182097 4-Dec-2008 18:52
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Yeah, all I was able to do was find where the exchange is from that link. Then I marked on the map where I live and the distance was meusured. Presuming the cable runs under each road from the exchange in the quickest path to my house, I am 3.4km from the exchange..

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  Reply # 182132 4-Dec-2008 21:30
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NzKaizer:

Anyone know how I can get an accurate mesurement of how far I am from my exchange ?


When i was working at Telecom they had a broadband check team. We would send an email to them and they would put the customer's address , phone number and email into a spread sheet. This spreadsheet would find their nearest exchange and based on that calculate exactly how far someone was from the exchange , and what approximate stats the customer should be getting based on that distance.They would then CC me and also email it back to the customer . I don't recall ever having to give them a distance so I assume they can calculate that.

I'm not sure if they still have it but I guess you can con a willing sales rep into getting an email off to them by saying to them you want to check what stats you'll get if you did swap over to Xtra Broadband but wanted this checked first. Tell them you would consider changing your tolls over as well since when I was working at Telecom this was counted as 3 sales units (1 for the BB and 2 for swapping the tolls over). Which means they should try their darndest to get this information to you. Make it clear tho that until you get this broadband check email then you do not want to swap your tolls over. God knows I've had to swap customers back to Telecom overs Slingshots conned some poor elderly residents to Telecom many a time !




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  Reply # 182134 4-Dec-2008 21:32
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b0rg:  I've seen a friend living 2km from one exchange being connected to another 5km away from him.


That could be due to them not having enough broadband ports/capacity at one exchange so the poor customer gets ported to a different exchange. Happened a few times to customers of mine when I used to work at telecom 2 years back.




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==================================

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  Reply # 182159 4-Dec-2008 22:42
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b0rg: Exchange locations are not made public for security reasons, so even if they know, they can't tell you, and even if they tell you, you have no right to call your ISP and say you should be getting higher speeds because a) you shouldn't know, b) you could be wrong, c) the way the cable lies could mean that althoguh you are physically close, your link travels a long way, and d) I've seen a friend living 2km from one exchange being connected to another 5km away from him.

Hope this helps.


Which is a bit silly really as it isn't hard to spot them and they aren't exactly a well kept secret.
In all the areas I have lived in I have known where they are, they aren't hard to spot just look for loads fo telecom vans outside :) or chorus as they are now.

There are lists of them with their addresses, though incomplete scattered around the net.

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  Reply # 182160 4-Dec-2008 22:45
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honem:
NzKaizer:

Anyone know how I can get an accurate mesurement of how far I am from my exchange ?


When i was working at Telecom they had a broadband check team. We would send an email to them and they would put the customer's address , phone number and email into a spread sheet. This spreadsheet would find their nearest exchange and based on that calculate exactly how far someone was from the exchange , and what approximate stats the customer should be getting based on that distance.They would then CC me and also email it back to the customer . I don't recall ever having to give them a distance so I assume they can calculate that.

I'm not sure if they still have it but I guess you can con a willing sales rep into getting an email off to them by saying to them you want to check what stats you'll get if you did swap over to Xtra Broadband but wanted this checked first. Tell them you would consider changing your tolls over as well since when I was working at Telecom this was counted as 3 sales units (1 for the BB and 2 for swapping the tolls over). Which means they should try their darndest to get this information to you. Make it clear tho that until you get this broadband check email then you do not want to swap your tolls over. God knows I've had to swap customers back to Telecom overs Slingshots conned some poor elderly residents to Telecom many a time !





I'll try again tommorow, but um the lady at telecom I spoke to didnt mind doing it, she asked for my number. She then said she cant get any information on the number at all. She asked if my phoneline was through telecom and I said no, then she said that's why my phone number won't display any data on her screen, but I'll call tommorow again anyways.

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  Reply # 182170 4-Dec-2008 23:07
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NzKaizer:
honem:
NzKaizer:

Anyone know how I can get an accurate mesurement of how far I am from my exchange ?


When i was working at Telecom they had a broadband check team. We would send an email to them and they would put the customer's address , phone number and email into a spread sheet. This spreadsheet would find their nearest exchange and based on that calculate exactly how far someone was from the exchange , and what approximate stats the customer should be getting based on that distance.[snipped for length :D]


I'll try again tommorow, but um the lady at telecom I spoke to didnt mind doing it, she asked for my number. She then said she cant get any information on the number at all. She asked if my phoneline was through telecom and I said no, then she said that's why my phone number won't display any data on her screen, but I'll call tommorow again anyways.


That's the wrong check my friend. That's just the simple check you can do yourself by going on the telecom website - it's built into their little teleprompter thingy. It's a seperate specialist team that I used to be able to send an email too. When I get home I'll dig up the email and see if I can email them myself.It's a specialist team as when the simple BB check come back a no we had to check if they it was possible for them to get BB at all (ie by hardware changes)  or if they needed to wait until a certain date to get it.




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==================================

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  Reply # 182197 5-Dec-2008 08:19
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the exchange locations are not secret there freely published on the telecom website.

what might be harder to track down is what exchange your address is connected to.



They had a spread sheet you could download form telecom website that had every exchange in the country and what suburbs it serviced. And whether it has been upgraded to adsl2

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  Reply # 182393 5-Dec-2008 23:00
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yeah i've seen the excel sheet of that highly cryptic took me 1/2hr just work out where napier was then it was a simple mater of matching the area to the exchange

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Reply # 182408 6-Dec-2008 00:45
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Athlonite: yeah i've seen the excel sheet of that highly cryptic took me 1/2hr just work out where napier was then it was a simple mater of matching the area to the exchange


Did you try matching it via the ein number ?
Not sure what it technically means but I was able to locate my exchange on by matching the EIN to the first  4 digits of my phone number (including the STD)
Take a look at : http://spreadsheets.google.com/ccc?key=pMg51vZNGzGZVeU_ZrD2aEg
Pinched it off the chorus site




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  Reply # 182440 6-Dec-2008 09:04
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the easy way to tell your distance from the exchange is to find your downstream line attenuation and divide by 13.8 it gives your distance as 3.2 km, mine is 54db so divide by 13.8 and my distance is 3.9 km




Common sense is not as common as you think.


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  Reply # 182443 6-Dec-2008 09:26
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Alright this thread has dragged on long enough and the last page or so of posts have been wildly off topic.

Locked.

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