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  Reply # 172636 21-Oct-2008 22:09
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I have been keeping an eye on the forums here this evening but thought it was just me. Now that I see it is more widespread I wonder if someone has logged a ticket already?


I logged one about 20 minutes ago.




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Master Geek

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  Reply # 172637 21-Oct-2008 22:10
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snap... its more rare to be average at this time of night then like this, i.e. this is common:



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Wannabe Geek


  Reply # 172638 21-Oct-2008 22:11
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I'm on the Ponsonby exchange with Orcon and its the same story for me, great speeds within NZ, and crap to the states. Tonight is the worst I have ever seen it.

Zub

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  Reply # 172639 21-Oct-2008 22:11
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Thx Corksta Cool

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  Reply # 172641 21-Oct-2008 22:20
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Zub: Thx Corksta Cool


No problem, but I'd encourage everyone to log a ticket as well to show that it isn't an isolated problem, assuming of course that this is a repeat of what happened a few months ago and not an unrelated problem on the network.




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  Reply # 172642 21-Oct-2008 22:32
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Just received this reply in response to my support ticket:




Thank you for your email regarding your account.

From your email I understand you are experiencing slow international speed issues.

We have yet to hear from our technicians what the specific problem is, whether we have infact run out of international bandwidth, or if it is routing issue of some sort. Currently the problem once again is under investigation, and I would expect a notice to be issued on our status page shortly. That should involve some sort of explanation as to what the exact problem is, once it is known.

I hope this information was helpful and if you have any other queries please do not hesitate to email me back or call me on the number below.




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Reply # 172643 21-Oct-2008 22:35

Ticked Lodged

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  Reply # 172645 21-Oct-2008 22:41
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called twice today to see whats up, first one wanted me to send tracerts back, but then when I said my fiancee whos the account is under was overseas on work promptly said you cant have anything done without her permisssion...  4 hours later I called again and this time the tech says, turn off your modem we will do a hard reset of your line to us.. and then I let him believe I was my fiancee as her name works for a guy too..


gist of the story.. still not working and it seems like they have no clue whats going on.. finally get some free time to play wow while the little womens overseas and cant get any time in all day today.



oh, im next to victoria park market in auckland, so dunno if im on cbd or ponsonby exchange.. but this 20k aint the 1200k i was getting yesterday

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Master Geek


  Reply # 172646 21-Oct-2008 22:48
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Ticket Lodged. Get your act together Orcon.

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Master Geek

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  Reply # 172694 22-Oct-2008 09:31
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Hi guys,

This is a new issue that appeared overnight last night as we moved into peak time.

The techs are investigating to find the cause of the problem.

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  Reply # 172699 22-Oct-2008 09:42
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duncanblair: Hi guys,

This is a new issue that appeared overnight last night as we moved into peak time.

The techs are investigating to find the cause of the problem.


Thanks Duncan, appreciate your reply. Things are just slightly better as of 9am today (about 1200kbps to Sydney, LA), but still nowhere near as quick as they were before this started happening where it was about 6000kbps to Sydney and LA even during peak time.




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  Reply # 172705 22-Oct-2008 09:59
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Things are slighty better this morning but still not great:

Graphs show "ping" response on TCP port 80

Image and video hosting by TinyPic

I only started graphing YouTube and BBC this morning

Image and video hosting by TinyPic
Image and video hosting by TinyPic


Some local sites for comparison:

Again, I only started graphing nzherald.co.nz this morning after last nights problems
Image and video hosting by TinyPic
Image and video hosting by TinyPic
Image and video hosting by TinyPic

And some DNS response times from Orcon for good measure:

Image and video hosting by TinyPic

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Master Geek

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  Reply # 172706 22-Oct-2008 10:02
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Update: looks like this was an issue with one of our upstream bandwidth providers, and so would have affected approximately half of our unbundled customers. The engineers are working on a fix, and we hope to see improvements tonight.

Will keep you updated as I can.

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  Reply # 172707 22-Oct-2008 10:04
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Thanks for the update Duncan!




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  Reply # 172715 22-Oct-2008 10:35
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duncanblair: Hi guys,

This is a new issue that appeared overnight last night as we moved into peak time.

The techs are investigating to find the cause of the problem.


Thanks for the update Duncan.  We actually noticed the problem all day yesterday, not just last night.  My previous post from last night shows international traffic going flakey around midnight.

Hope things get better soon.


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