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428 posts

Ultimate Geek
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Topic # 28621 6-Dec-2008 10:02
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We were migrated to the Orcon+ network in October.  Everything went well for the first few weeks - great speeds and a rock solid connection.  But now we are getting dropouts every couple of days, usually in the evenings and for periods from 30 mins to hours.  Last night it dropped out at 5:30PM, and was still down this morning.  Resetting the router doesn't work, and the diagnostics check usually finds no faults.  I called their support this morning, was asked to reset the router and the Internet was back.  (Don't you hate it when that happens!)

Anyone have any ideas/thoughts about this?  We have a TP-Link wireless router (Broadcom chipset).  I've tried an older router when the Internet is down, and it connects fine but still no Internet.  So I'm guessing that the problem is at the Orcon end.




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428 posts

Ultimate Geek
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  Reply # 182667 8-Dec-2008 08:32
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Well, we've made it through the weekend without any further problems.  Any thoughts/comments would be much appreciated.  We're all very happy with the performance of the Orcon+ network; just need it to be reliable!




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Ultimate Geek
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  Reply # 183390 10-Dec-2008 21:23
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Had a call from an Orcon tech today.  I think the gist of what he said was that they'd reset a card in their exchange equipment, which I guess is the next step up from a port reset.  So we'll see what happens - fingers crossed!




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Ultimate Geek
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  Reply # 183660 12-Dec-2008 04:06
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Seems a bit weird to be the only person posting to this thread, but as quite a few of you are reading it, I'll keep writing.
Had another dropout yesterday.  I was opening an email and the Internet just died.  What was different this time was when I rebooted the router, it wouldn't reconnect at first, then after 15 minutes or so, the DSL light came on and all was OK again.
I'll call Orcon again when I have the time.  But these disconnects are becoming a real pain as I work from home and need the Internet to be there.  Plus I have now lost hours of my time trying to sort this.
I'm about to have a deep and meaningful discussion with Orcon which will be something like change me back to Telecom Wholesale or I'm gone.  I can guess what their answer will be.




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  Reply # 183675 12-Dec-2008 08:21
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When I went to Orcon's LLU a couple of months ago I had lots of problems with the Internet .  If i tried to download at 2Mbits for more than 10 minutes the connection  would die and in some cases Orcon had to reset the port.  They fixed it after about two weeks and now no problems though I do  find that about every 5~10 days in the morning that the Internet is down.  The ADSL is still there.  I have to reboot the router for things to come back on line.  Just need to fix the fone service..




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Old3eyes


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Master Geek
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  Reply # 183705 12-Dec-2008 10:34
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When I first started with Orcon+ my router would freeze up occasionally, when it didn't with XNET. 

Rebooting the router would resolve for a couple of days at best.  Upgrading the firmware resolved permanently.

Eg.  This billing month which is almost complete, I'm showing as having only 1 disconnect which was due to me rebooting for a router configuration change.

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  Reply # 183727 12-Dec-2008 13:00
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What are your modem connection stats? E.g. connect rate, attenuation.....



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Ultimate Geek
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  Reply # 183781 12-Dec-2008 21:33
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here are the modem stats:
Statistics -- ADSL
 
 
Mode: ADSL2+ 
Line Coding: Trellis On 
Status: No Defect 
Link Power State: L0 
 
  Downstream Upstream
SNR Margin (dB): 6.1  15.1 
Attenuation (dB): 36.5  17.9 
Output Power (dBm): 0.0  12.9 
Attainable Rate (Kbps): 10408  1212 
Rate (Kbps): 8895  1020 
MSGc (number of bytes in overhead channel message): 52  10 
B (number of bytes in Mux Data Frame): 61  145 
M (number of Mux Data Frames in FEC Data Frame):
T (Mux Data Frames over sync bytes):
R (number of check bytes in FEC Data Frame):
S (ratio of FEC over PMD Data Frame length): 0.8893  4.5447 
L (number of bits in PMD Data Frame): 2285  257 
D (interleaver depth): 64 
Delay (msec): 14 
 
Super Frames: 128873  128871 
Super Frame Errors: 12 
RS Words: 9343302 
RS Correctable Errors: 1842 
RS Uncorrectable Errors: 151  N/A 
 
HEC Errors: 10 
OCD Errors:
LCD Errors:
Total Cells: 43586903  351423 
Data Cells: 312515  6789 
Bit Errors:
 
Total ES: 142 
Total SES:
Total UAS: 574 




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428 posts

Ultimate Geek
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  Reply # 183782 12-Dec-2008 21:38
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kerrin: When I first started with Orcon+ my router would freeze up occasionally, when it didn't with XNET. 

Rebooting the router would resolve for a couple of days at best.  Upgrading the firmware resolved permanently.

Eg.  This billing month which is almost complete, I'm showing as having only 1 disconnect which was due to me rebooting for a router configuration change.

My problems have been the other way around - everything was fine at first.  The router (TP-Link W8920G) has the latest firmware.

Maybe Orcon+ doesn't like routers based on the Broadcom chipset ?  Is anyone using the Orcon router (Homehub or whatever)?




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  Reply # 183854 13-Dec-2008 13:06
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I have this very same problem. But it doesn't just stop at the internet, My phone also goes dead for 30mins to an hour + then suddenly just starts working again



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Ultimate Geek
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  Reply # 183960 14-Dec-2008 04:32
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brookz: I have this very same problem. But it doesn't just stop at the internet, My phone also goes dead for 30mins to an hour + then suddenly just starts working again

Thanks for that.  I'll check the phone next time.  But this sounds like exactly the same problem.




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428 posts

Ultimate Geek
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  Reply # 184654 16-Dec-2008 22:54
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It's getting worse - now a dropout a day.  Reported to Orcon and waiting for a response...

But I now know how to get it working again in 10 minutes.  According to a post in another thread, a port reset happens automatically if you turn the modem off for 10 minutes.  Tried this today, and the Internet came back immediately when I turned the modem back on.  Would have been helpful if one of the many CS staff I've spoken to at Orcon had mentioned this sooner.  I have wasted so much time at a very busy time of year trying to sort this.




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  Reply # 184730 17-Dec-2008 10:48
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w2krules

This sounds exactly like my situation as well.  Ever since I went onto the +network I get random disconnects every day or two that last about an hour. 
What exchange are you on.  (I connect to the Onehunga exchange)
Orcon techs have made a change last week to the line (I think they increased the sensitivity??)  but that made no difference. 
Their next plan was to visit the exchange and change the port I'm on.



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Ultimate Geek
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  Reply # 184877 17-Dec-2008 22:02
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Yep Onehunga exchange.  And they've also said something about changing the port.  Will be interesting to see if this fixes our problem.

I suspect they're working their way through a check list without doing any serious diagnosis.  I wonder how long it will take until they get to "replace Orcon box in Onehunga exchange".Wink





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  Reply # 185863 23-Dec-2008 22:08
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I have just changed ISP to Orcon and I get a line drop about every 30 mins I am beginning to wish I had never changed. Orcon just do not help says it is my PC. Was OK with my last provider so why now. Then they suggested that my PC was not fast enough ..... I have a quad core PC cannot get much better than that as I know of. 8Gb of RAM and nothing else running except internet and still the line drops.

Any help on tweeks would be grateful as I am getting real pissed off

Cheers

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  Reply # 185908 24-Dec-2008 09:34
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StarUK17: I have just changed ISP to Orcon and I get a line drop about every 30 mins I am beginning to wish I had never changed. Orcon just do not help says it is my PC. Was OK with my last provider so why now. Then they suggested that my PC was not fast enough ..... I have a quad core PC cannot get much better than that as I know of. 8Gb of RAM and nothing else running except internet and still the line drops.

Any help on tweeks would be grateful as I am getting real pissed off

Cheers



Please post your modem type and line stats.

Thanks

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