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3 posts

Wannabe Geek

Topic # 31040 2-Mar-2009 20:52
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Hello all,

I had a few questions for you experts out there....  I just go connected to Orcon today, relatively fast hookup time since I only called or Thursday or Friday so I was thrilled.  However, when I plug in a phone into the outlet, no dial tone on the line, and no ADSL link light on the modem/router combo.  I tried on two different jacks in my apartment and same on both.  I called the orcon guys, they confirmed my setup job was completed but I still had no connection.. They said a tech would come out tomorrow and try switching the port on the exchange for us.  We live in Parnell so its a relatively central area.

I was just wondering what are some of the things I should try to troubleshoot further ? I did notice my PPoE which I assume orcon uses was not setup for my account.  Do I have to set PPoE for the link light to come on the modem or is that something that has to be done afterwards? I have a D-Link 504T Modem/Router combo, and I'm not sure what are the key settings I need to configure in order to maximize my connection.

I'm hoping the port change works, as the only other option they gave was to come in and check the lines and charge a connection and wiring fee.  Its not an old building and I'm certain the last tenants had a phone line setup through Telecom in there so hopefully we get a dial tone tomorrow. Was looking forward to testing out some kickass speed ;) 

Thanks again guys, look forward to your input!


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94 posts

Master Geek

  Reply # 198836 2-Mar-2009 22:16
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You may or may not know this already, but just to make sure: your modem should be set to use VC based multiplexing (usually abbreviated to VC-Mux), with a VPI value of 0 and VCI of 100.  You should be using PPPoA encapsulation rather than PPPoE (unless Orcon have specifically told you otherwise), although having that incorrectly set shouldn't affect whether or not your modem can connect to the DSLAM at the exchange/cabinet (and thus whether or not your link light is on).

Having no dial tone on the phone doesn't necessarily mean you won't be able to sync ADSL, but I'm guessing you're on an Orcon LLU plan, so they should have set up your phone line for you as well.  I know plenty of people have had grief with Orcon's LLU service, so wouldn't be surprised if they've screwed up somewhere.

Has the building actually been properly wired for DSL? i.e. a central splitter installed (which isolates the digital DSL and analogue voice freqs to separate internal lines and filters out noise).  If so, you should have one or more designated jacks for DSL and the rest for voice.  If not, you would need filters (one for each jack used by one or more analogue devices).  Without that setup, you could have problems syncing DSL if the analogue devices are sufficiently noisy.  You can check whether that is preventing your modem from connecting by unplugging all analogue devices and then trying to connect.  If you can't or don't want to arrange proper wiring with your landlord, then you may just need to buy some filters for your analogue devices.  Being a tenant in an apartment building could potentially make things awkward if you need wiring changes to get decent DSL service.

Orcon should have discussed all of that with you of course... if they didn't at least broach the subject, then they need a smack upside the head.

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