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80 posts

Master Geek

Topic # 32874 26-Apr-2009 00:26
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lately after 6pm i have been getting really slow downloading speeds, browsing speeds, youtube buffers so bad. and even right now at midnight its still so bad....

When i do speedtest i cant even ping CA, Wellington, Auckland However tracerts are

Tracing route to []

over a maximum of 30 hops:

1 1 ms <1 ms <1 ms

2 9 ms 9 ms 9 ms []

3 9 ms 9 ms 9 ms []

4 9 ms 9 ms 9 ms []

5 10 ms * 10 ms []

6 10 ms 10 ms 10 ms []

7 10 ms 10 ms 10 ms []

Trace complete.

Tracing route to []

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms

2 9 ms 9 ms 9 ms []

3 9 ms 9 ms 9 ms []

4 10 ms 9 ms 8 ms []

5 12 ms 14 ms 10 ms []

6 10 ms 11 ms 10 ms [


7 33 ms 34 ms 33 ms []

8 162 ms 162 ms 161 ms [


9 160 ms 160 ms 160 ms []

10 162 ms 163 ms 162 ms []

11 227 ms 227 ms 228 ms [


12 226 ms 228 ms 227 ms

13 259 ms 228 ms 228 ms

14 231 ms 228 ms 228 ms

15 206 ms 207 ms 223 ms

16 204 ms 204 ms 220 ms

17 215 ms 216 ms 216 ms

18 204 ms 235 ms 236 ms []

Trace complete.

Howick Exchange

Orcon ADSL2+ silver+ plan

ADSL Line Status

Current ADSL line status is displayed as the below.

Line Mode ADSL2+ Line State Show Time

Line Power State L0 Line Up Time 00:01:19:42

Line Coding Trellis On Line Up Count 1

Statistics Downstream Upstream

Line Rate 3907 Kbps 1019 Kbps

Attainable Line Rate 4880 Kbps 1036 Kbps

Noise Margin 6.2 dB 6.4 dB

Line Attenuation 52.5 dB 29.3 dB

Output Power 0.0 dBm 12.9 dBm

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17 posts


  Reply # 209376 26-Apr-2009 01:54
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I've had the same problem as of about 2-3 weeks ago. 1.7 down, 1 up whereas previously I was getting 5-6 down and 1 up. My pings have also increased and drop outs are more frequent.

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  Reply # 210142 28-Apr-2009 12:09
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Enter your address (see link below) and check if your area has had a cabinet installed recently. A cabinet dramatically increases sync speed for people on ISP's using Telecom wholesale equipment but can cause problems for people on LLU connections like Orcon+ and the Vodafone Red network.

Apparently this is because your line has to be patched through to the exchange from the cabinet instead of terminated on equipment in the cabinet which can cause interference problems.

If your area has been cabineted you can ring the helpdesk and tell them, they might have some options available to you or might be able to make some changes to resolve the problem.



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  Reply # 210176 28-Apr-2009 13:02
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Orcon is adding more bandwidth this week as well which might solve part of yuor issue, your connection speed isnt very good tho, would definaitly check if you have been switched to a cabinet

80 posts

Master Geek

  Reply # 210253 28-Apr-2009 16:29
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Exchange Details

Exchange Area: Howick
Projected ADSL2+ Upgrade: Feb 2008

Cabinet Details

Cabinet Name: HCK/AZ
Projected Cabinet Upgrade: Jan 2011

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  Reply # 210294 28-Apr-2009 18:03
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Exchange Details

Exchange Area: St Heliers Bay

Projected ADSL2+ Upgrade: Dec 2007

Cabinet Details

Cabinet Name: SHB/Y

Projected Cabinet Upgrade: Apr 2009

It would appear this cabinet upgrade is causing my extremely slow speeds? Is there anything Orcon can do from here to rectify this?


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  Reply # 210308 28-Apr-2009 19:32
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i guess it would depend on how bad it is? whats your connection stats

if its a serious downgrade, personally i would ask that Orcon change me to UBS network but keeping the current LLU plan/pricing, until they put gear into those cabinets and change you back. if not i would probably change ISPs as their non-llu plans are not very enticing.

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  Reply # 210348 28-Apr-2009 21:23
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I've contacted Orcon and they are moving me to the UBS network keeping my same plan. Couldn't tell me exactly how long it would take but should be within a week hopefully.

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