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2 posts

Wannabe Geek


# 34650 27-May-2009 05:16
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Hi,
maybe sombody from Orcon can explain this to me:

I have just moved into my apartment at 18 Beach Road (Scene Two). The house is about 7 years old and you can't get any more "central" in Auckland as that. As I am a happy Orcon+ customer I thought I wll get broadband in the new apartment too and my application was accepted, modem sent, email telling me all is well and I should be connected.

As I could only get the Purple plan and not the "+" ("because of equipment installed in the house" ?), my landline works but apparently I am a "waiter" for broadband now. This is devastating news to me, as I depend on a "fast" internet connection. To be un-connected is not only annoying but a financial disaster. Who wants to rent my apartment in the Central BUSINESS district without broadband???? I am looking at a loss of $400 per week (and a stomach ulcer pretty soon).

Without a doubt, any apartment in the CBD should get broadband, the same as electricity or hot water. Like it or not, broadband is not a luxury anymore but an essential part of business-life. If I live in the business district I expect to be connected, that's why I am moving there in the first place. To add insult to injury, apparently all my neighbours are connected, so it's not a common thing.

I have been told by Orcon support that they can't tell me where I am on the list, I can't see the list because Telecom is deciding who gets connected and I just have to wait, maybe a year, we really can't say.

I must admit I just assumed that Auckland works to the infrastructure standard of the civilised world but even if I had asked Orcon before purchasing the apartment the info would have been a satisfying "YES". I have received the modem before being told I can't use it!

Overall, I am livid, angry, disappointed and frustrated at the same time - can anybody tell me something to calm me down?

Thanks
Peter

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Uber Geek

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  # 218199 27-May-2009 06:43
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I assume you have discounted options like wireless which would be readily available?




2 posts

Wannabe Geek


  # 218209 27-May-2009 07:49
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No, nothing ruled out. Can you be a bit more specific, please?

 
 
 
 


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  # 218211 27-May-2009 08:07
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There are plenty of providers with wireless broadband options available, ADSL isn't the only (or best) option when it comes to Broadband.



Have a look at the NZ Connections wiki and you'll be able to have a look at various options.

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Master Geek


  # 218215 27-May-2009 08:19
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If you are a business, and internet is that important then the last thing you'd be looking at (imo) is an ADSL connection. But the sad fact is that while *everyone* should have broadband, they can't due to many factors. A waiter means you will get it, at some point, when ever a port is available.

Be it through someone giving up that port, or by upgrades having taken place at the exchange to add more ports. If you're not going through Orcons own equipment at the exchange then ask them if they have a timeframe on how long you'll be waiting. Sometimes there maybe planned upgrades that will help.

If the internet is important to you as "electricity or hot water" then you really should be talking to orcons business division about what alternative (albeit more expensive) connection options are available to you and time frames for them

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