Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




94 posts

Master Geek


# 38853 5-Aug-2009 12:34
Send private message

I am sure i am not dialing 777 to vodafone, i am dialing 0800131415 to Orocn and it is unbelievable that i have to wait for more than 30 mins untill someone to answer the phone but cant actually sort out my billing problem...

i was impressed by the service and alwasy rekon to friends but now i am doubting!!

is there still any ISP that you dont need to wait fore more than 5 mins for someone in NZ to answer???

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2

xpd

Chief Trash Bandit
10101 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  # 242965 5-Aug-2009 12:41
Send private message

Orcon are usually pretty good at answering but the last month or so they seem to be getting swamped with calls... its the main reason I havent paid my bill yet... hehe...




XPD / Gavin / DemiseNZ

 

Server : i5-3470s @ 3.50GHz  16GB RAM  Win 10 Pro    Workstation (For Sale) : i5-3570K @ 3.40GHz  20GB RAM  RX580 4GB Win 10 Pro    Console : Xbox One

 

https://www.xpd.co.nz - Games, emulation, geekery, and my attempts at photography.     Now on BigPipe 100/100 and 2Talk

 

http://storm.xpd.co.nz - NZ Rock at its finest (WIP)

 

Add me on Steam


248 posts

Master Geek

Trusted

  # 243037 5-Aug-2009 15:02
Send private message

Yeah, sorry. We are a few staff down right now and the guys are feeling the pinch. There is a new team being trained as I type, and who will be getting on the phones/email over the next few weeks.

We know it is not up to our usual high standard, and have a couple of creative solutions up our sleeves to make things better in the mean time.

Thanks for your patience, we promise we will back to our normal awesome selves soon.

 
 
 
 




94 posts

Master Geek


  # 243153 5-Aug-2009 18:16
Send private message

my bill was paid by direct debitting from my credit card, i have to stop this as they bill me incorrectly (been forced to change from LLU to telecom wholesale due to the roadside cabnet downgrade the speed).....

shouldnt i get the same service and same price as this is not my choise to go with the wholesale plan. it is sth btw orcon and telecom to debate.. as a consumer, i would expect everything to be unchanged from my site..........

BTW, the invoice i receive is one of the most confuse bill i have ever received.... even the Orcon CSR cant understand it...

412 posts

Ultimate Geek

Trusted

  # 243161 5-Aug-2009 18:37
Send private message

I called Maxnet today and they answered within about 3 seconds of the initial recorded announcements. I was really pleased as in the past I've found them tricky to get hold of. I hope the high service level continues.




xpd

Chief Trash Bandit
10101 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  # 243205 5-Aug-2009 19:44
Send private message

shaopu: BTW, the invoice i receive is one of the most confuse bill i have ever received.... even the Orcon CSR cant understand it...


Odd, mines straight forward to read. Staff Ive spoken to regarding invoices never had any problems reading it either.... guess it depends who you get and what mood theyre in too :)




XPD / Gavin / DemiseNZ

 

Server : i5-3470s @ 3.50GHz  16GB RAM  Win 10 Pro    Workstation (For Sale) : i5-3570K @ 3.40GHz  20GB RAM  RX580 4GB Win 10 Pro    Console : Xbox One

 

https://www.xpd.co.nz - Games, emulation, geekery, and my attempts at photography.     Now on BigPipe 100/100 and 2Talk

 

http://storm.xpd.co.nz - NZ Rock at its finest (WIP)

 

Add me on Steam


244 posts

Master Geek


  # 247564 17-Aug-2009 11:50
Send private message

I emailed them Saturday and still haven't heard anything. :(



94 posts

Master Geek


  # 247642 17-Aug-2009 13:18
Send private message

you wont have too much luck on email. better to ring and get a ticket number.............

 
 
 
 


19282 posts

Uber Geek
Inactive user


  # 247653 17-Aug-2009 13:28
Send private message

Snackos: I emailed them Saturday and still haven't heard anything. :(
its Monday late morning when you did this post give them a chance if its urgent call them

244 posts

Master Geek


  # 247802 17-Aug-2009 17:49
Send private message

It;s been two full working days...wouldn't expect it to take that long. Normally they reply about half a day later. Anyway I just tried calling and after being on hold for 15 mins I gave up.

It's ok, not a big deal...just not as good service as usual.

19282 posts

Uber Geek
Inactive user


  # 247809 17-Aug-2009 18:11
Send private message

How do you get 2 full working days??

John

244 posts

Master Geek


  # 247812 17-Aug-2009 18:17
Send private message

The helpdesk is open Saturday and Sunday. It's only a helpdesk thing, they don't need anyone else.

361 posts

Ultimate Geek


  # 247817 17-Aug-2009 18:22
Send private message

is there still any ISP that you dont need to wait fore more than 5 mins for someone in NZ to answer???



http://www.inspire.net.nz/

244 posts

Master Geek


  # 248233 18-Aug-2009 16:14
Send private message

Gee, I'm beginning to think the Orcon helpdesk is a myth formed by our own minds. Like the unicorn and funny female comedians.

Still no reply to my email which is now three working days. I can't get to them on the phone, the wait times when I try are terrible.

I think I need to do a ninja call. Call them one minute after their helpdesk opens....



94 posts

Master Geek


  # 248242 18-Aug-2009 16:30
Send private message

again, speak to the right person is more important! (if you know one)

2402 posts

Uber Geek

Trusted
Subscriber

  # 248402 18-Aug-2009 22:42
Send private message

shaopu:
is there still any ISP that you dont need to wait fore more than 5 mins for someone in NZ to answer???


From what I've heard Orcon have very good support and I'm sure Duncan will sort it out shortly. If you really can't wait and you need to call your ISP frequently then there are options, this ISP will give you money back if they don't answer your call after xx number of seconds.

Click here

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Chorus to launch Hyperfibre service
Posted 18-Nov-2019 15:00


Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42


Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41


Spark 5G live on Auckland Harbour for Emirates Team New Zealand
Posted 4-Nov-2019 17:30


BNZ and Vodafone partner to boost NZ Tech for SME
Posted 31-Oct-2019 17:14


Nokia 7.2 available in New Zealand
Posted 31-Oct-2019 16:24


2talk launches Microsoft Teams Direct Routing product
Posted 29-Oct-2019 10:35


New Breast Cancer Foundation app puts power in Kiwi women's hands
Posted 25-Oct-2019 16:13


OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32


Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27


D-Link launches Wave 2 Unified Access Points
Posted 24-Oct-2019 15:07



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.