Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




94 posts

Master Geek


# 38853 5-Aug-2009 12:34
Send private message

I am sure i am not dialing 777 to vodafone, i am dialing 0800131415 to Orocn and it is unbelievable that i have to wait for more than 30 mins untill someone to answer the phone but cant actually sort out my billing problem...

i was impressed by the service and alwasy rekon to friends but now i am doubting!!

is there still any ISP that you dont need to wait fore more than 5 mins for someone in NZ to answer???

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2

xpd

Chief Trash Bandit
9816 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  # 242965 5-Aug-2009 12:41
Send private message

Orcon are usually pretty good at answering but the last month or so they seem to be getting swamped with calls... its the main reason I havent paid my bill yet... hehe...




XPD / Gavin / DemiseNZ

 

Server : i5-3470s @ 3.50GHz  16GB RAM  Win 10 Pro    Workstation : i5-3570K @ 3.40GHz  20GB RAM  RX580 4GB Win 10 Pro    Console : Xbox One

 

https://www.xpd.co.nz - Games, emulation, geekery, and my attempts at photography.     Now on BigPipe 100/100 and 2Talk

 

Emulation - The art of getting your $4000 PC to run an 80's system - and still fails.


248 posts

Master Geek

Trusted

  # 243037 5-Aug-2009 15:02
Send private message

Yeah, sorry. We are a few staff down right now and the guys are feeling the pinch. There is a new team being trained as I type, and who will be getting on the phones/email over the next few weeks.

We know it is not up to our usual high standard, and have a couple of creative solutions up our sleeves to make things better in the mean time.

Thanks for your patience, we promise we will back to our normal awesome selves soon.

 
 
 
 




94 posts

Master Geek


  # 243153 5-Aug-2009 18:16
Send private message

my bill was paid by direct debitting from my credit card, i have to stop this as they bill me incorrectly (been forced to change from LLU to telecom wholesale due to the roadside cabnet downgrade the speed).....

shouldnt i get the same service and same price as this is not my choise to go with the wholesale plan. it is sth btw orcon and telecom to debate.. as a consumer, i would expect everything to be unchanged from my site..........

BTW, the invoice i receive is one of the most confuse bill i have ever received.... even the Orcon CSR cant understand it...

411 posts

Ultimate Geek

Trusted

  # 243161 5-Aug-2009 18:37
Send private message

I called Maxnet today and they answered within about 3 seconds of the initial recorded announcements. I was really pleased as in the past I've found them tricky to get hold of. I hope the high service level continues.




xpd

Chief Trash Bandit
9816 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  # 243205 5-Aug-2009 19:44
Send private message

shaopu: BTW, the invoice i receive is one of the most confuse bill i have ever received.... even the Orcon CSR cant understand it...


Odd, mines straight forward to read. Staff Ive spoken to regarding invoices never had any problems reading it either.... guess it depends who you get and what mood theyre in too :)




XPD / Gavin / DemiseNZ

 

Server : i5-3470s @ 3.50GHz  16GB RAM  Win 10 Pro    Workstation : i5-3570K @ 3.40GHz  20GB RAM  RX580 4GB Win 10 Pro    Console : Xbox One

 

https://www.xpd.co.nz - Games, emulation, geekery, and my attempts at photography.     Now on BigPipe 100/100 and 2Talk

 

Emulation - The art of getting your $4000 PC to run an 80's system - and still fails.


244 posts

Master Geek


  # 247564 17-Aug-2009 11:50
Send private message

I emailed them Saturday and still haven't heard anything. :(



94 posts

Master Geek


  # 247642 17-Aug-2009 13:18
Send private message

you wont have too much luck on email. better to ring and get a ticket number.............

 
 
 
 


19282 posts

Uber Geek
Inactive user


  # 247653 17-Aug-2009 13:28
Send private message

Snackos: I emailed them Saturday and still haven't heard anything. :(
its Monday late morning when you did this post give them a chance if its urgent call them

244 posts

Master Geek


  # 247802 17-Aug-2009 17:49
Send private message

It;s been two full working days...wouldn't expect it to take that long. Normally they reply about half a day later. Anyway I just tried calling and after being on hold for 15 mins I gave up.

It's ok, not a big deal...just not as good service as usual.

19282 posts

Uber Geek
Inactive user


  # 247809 17-Aug-2009 18:11
Send private message

How do you get 2 full working days??

John

244 posts

Master Geek


  # 247812 17-Aug-2009 18:17
Send private message

The helpdesk is open Saturday and Sunday. It's only a helpdesk thing, they don't need anyone else.

361 posts

Ultimate Geek


  # 247817 17-Aug-2009 18:22
Send private message

is there still any ISP that you dont need to wait fore more than 5 mins for someone in NZ to answer???



http://www.inspire.net.nz/

244 posts

Master Geek


  # 248233 18-Aug-2009 16:14
Send private message

Gee, I'm beginning to think the Orcon helpdesk is a myth formed by our own minds. Like the unicorn and funny female comedians.

Still no reply to my email which is now three working days. I can't get to them on the phone, the wait times when I try are terrible.

I think I need to do a ninja call. Call them one minute after their helpdesk opens....



94 posts

Master Geek


  # 248242 18-Aug-2009 16:30
Send private message

again, speak to the right person is more important! (if you know one)

2364 posts

Uber Geek

Trusted
Subscriber

  # 248402 18-Aug-2009 22:42
Send private message

shaopu:
is there still any ISP that you dont need to wait fore more than 5 mins for someone in NZ to answer???


From what I've heard Orcon have very good support and I'm sure Duncan will sort it out shortly. If you really can't wait and you need to call your ISP frequently then there are options, this ISP will give you money back if they don't answer your call after xx number of seconds.

Click here

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Disney+ streaming service confirmed launch in New Zealand
Posted 20-Aug-2019 09:29


Industry plan could create a billion dollar interactive games sector
Posted 19-Aug-2019 20:41


Personal cyber insurance a New Zealand first
Posted 19-Aug-2019 20:26


University of Waikato launches space for esports
Posted 19-Aug-2019 20:20


D-Link ANZ expands mydlink ecosystem with new mydlink Mini Wi-Fi Smart Plug
Posted 19-Aug-2019 20:14


Kiwi workers still falling victim to old cyber tricks
Posted 12-Aug-2019 20:47


Lightning Lab GovTech launches 2019 programme
Posted 12-Aug-2019 20:41


Epson launches portable laser projector
Posted 12-Aug-2019 20:27


Huawei launches new distributed HarmonyOS
Posted 12-Aug-2019 20:20


Lenovo introduces single-socket servers for edge and data-intensive workloads
Posted 9-Aug-2019 21:26


The Document Foundation announces LibreOffice 6.3
Posted 9-Aug-2019 16:57


Symantec sell enterprise security assets for US$ 10.7 billion to Broadcom
Posted 9-Aug-2019 16:43


Artificial tongue can distinguish whisky and identify counterfeits
Posted 8-Aug-2019 20:20


Toyota and Preferred Networks to develop service robots
Posted 8-Aug-2019 20:11


Vodafone introduces new Vodafone TV device
Posted 7-Aug-2019 17:16



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.