Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

19 posts


# 38915 5-Aug-2009 21:10
Send private message

OK, so here's the deal. I swapped over to an Orcon Bronze+ plan (with an added 50GB) from an ihug/Vodafone Broadband 6 plan (that I've had for 2+ years). Switchover happened last Friday, and only ever since the switchover have I been experiencing this speed and DC issue which is really frustrating.

Time of the day that this happens = constant, throughout the entire day.

Here's a snapshot of the info we sent them as part of their pre-fault logging, in the first email correspondence we had with Orcon after going through the basic troubleshooting with their helpdesk.

The issue, as they said, seems to be throughput, or rather, the disparity between our throughput and synch rates.

Line speed ("Sync rate") - downstream/upstream: 18015/1020(Kbps)
Line attenuation: 20DB up
SNR / Noise ratio: 6DB (up)/16DB (down)
How many PCs in your network?: 3 (all 3 connected via Ethernet)
Do you have any firewall software or hardware?: No
Have you recently done a full adware/spyware/virus scan?: Yes

Results of speedtest at ?: 906 down/ 701 up

At least 1 test to each of the following from

- Christchurch, NZ = 0.78/0.6 29ms ping
- Sydney, AU = 0.90/0.70 39ms ping
- London, UK = 0.36/0.34 555ms ping
- San Francisco, CA = 0.31/0.53 174ms ping

Ping results to Orcon:

Ping statistics for
    Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 8ms, Maximum = 17ms, Average = 9ms
(went up to 12ms when pinging 500 bytes)

So, following this, more tests/troubleshooting was done since last Friday. Note that speedtests were done after each and every 'troubleshooting' approach was applied.

On my end:

Isolation test was done. No change.

Swapped to different plug points in the apartment, no change.

Swapped in a Netgear DG834G - my current modem/router is a Belkin F5D7634 - for testing, no change.

On Orcon's end

Turned interleaving off. No change.

'Updated port profile'. No change.

"Further changes to port profile". We were advised that our sync rate would now drop, but we'd get more throughput. Sure enough, our current stats are:

Line speed ("Sync rate") - downstream/upstream: 8064/1024(Kbps)
Line attenuation: 19DB
SNR / Noise ratio: 14DB (up)/15DB (down)


So, synch speed more than halved and speedtests show a whopping 2+mb download.

(Today) Tech confirms that there are no throughput issues at the exchange.
We're basically questioned again on whether we're connected via wireless and if we've done an isolation test.
Suggestion that we pay $10 for postage to try Orcon's Dynalink modem. We say we've already tried modem swapping and no change, but what the heck right? We'll pay, as long as Orcon agrees to refund us the $10 postage + whatever it costs to post the modem back to them IF we find out the modem isn't the cause of the issue.

I was getting 5-6mb solid on my Vodafone connection. Now I'm getting about half or 1/3 of that. Also, I may be wrong but I don't think we were on an ADSL2 connection with Voda as we never opted to switch it (unless they did it for us automatically - we signed up before LLU).

The lot of us in the apartment are quite heavy online gamers - right now, we can't go near them as even logging on is a problem with these connection speeds (the last time i tried i recorded 26 000+ ms lag).

Orcon, why are you doing this to me? I wanted faster speeds and more bandwith. You said that your customers loved you, so you didn't need to put us on contract. I believed you and now I'm thinking, the best thing you have is the fact that you have no contracts...

PS: If anyone has any ideas at all as to what I can do/test/troubleshoot that hasn't already been done, please let me know. It would be much appreciated and you will save part of my weekend!

Create new topic
8035 posts

Uber Geek


  # 243262 5-Aug-2009 22:14
Send private message

Is your area cabineted? 

It sounds like the problems people have been experiencing on LLU connections like Orcon+, Vodafone Red and Slingshot Next Big Thing once an area is cabineted.

You may be able to use this site to check whether your address is on a cabinet

If your area has been cabineted I would suggest moving back to a plan provided over Telecom wholesale equipment (ie: non + plan).

There used to ba an Orcon blog post about contacting customer support if you connection becomes unstable after cabinetisation but I couldn't see it anymore with a quick search on their site.

19 posts


  # 243318 6-Aug-2009 00:05
Send private message

I'm in Auckland City Central. When I plug the address in, it says that I'm within the exchange area. There seems to be only one cabinet (upgraded in Oct 08) and is near Anzac Ave, which is sort of the other end of the city from where I am.


19 posts


  # 243715 6-Aug-2009 22:48
Send private message

OK, here's an update after more profile changes.

Line speed ("Sync rate") - downstream/upstream: 16268/1020(Kbps)
Line attenuation: 20DB
SNR / Noise ratio: 12DB (up)/6DB (down)

Am I being fair in saying that I these aren't the reasonable speeds I should be expecting on ADSL2, or am I being pedantic?

I'm just getting a little frustrated... spent more time on being on hold and talking with the help desk than I have actually surfing the net and going on our online games since we signed up.

We're considering moving back to our old ISP now, but at the same time would like to ensure that we allow Orcon their fair go and do our best to try and find a 'fix' for the issue.

8035 posts

Uber Geek


  # 243732 6-Aug-2009 23:30
Send private message

Hmm definitely something wrong there.  I can't imagine what it could be since you seem to have ruled out modem, exchange congestion, port, adsl profile, isp bandwidth.

I suspect it's something to do with LLU and some kind of interference.  Perhaps you will have to change back to something provided over Telecom wholesale equipment to get a reliable connection.

19 posts


  # 243742 7-Aug-2009 00:45
Send private message

... Perhaps you will have to change back to something provided over Telecom wholesale equipment to get a reliable connection.

Perhaps so... that's definitely on the table at the moment.

We'll have one more go with the help desk tomorrw and failing that, then it's probably bye bye Orcon.

170 posts

Master Geek


  # 243780 7-Aug-2009 07:47
Send private message

Check the thread "Youtube performance on orcon" seems a lot of people are having issues with "performance" I certinally was. I tried on and off for a couple of weeks with support to have the speed fixed, I was even using one of there "homehubs"....

I was with orcon for about 3 years, but there service became so bad, that I had to leave. There service only became bad at the end of May/Start of June.

189 posts

Master Geek

  # 248385 18-Aug-2009 22:10
Send private message

@fbnz - my experience mirrors yours. I'm in Auckland central with an ADSL sync of 10Mb/s but after 3PM it all turns to sh?t. I'm on a Telecom UBA plan with Orcon after the LLU plan left me with poor ISDN speeds. It's time Orcon put some pressure on Chorus or whoever (Telecom Wholesale?) to reduce contention ratios and provide a usable service.


8035 posts

Uber Geek


  # 248403 18-Aug-2009 22:48
Send private message

As I understand it for LLU connections Orcon would choose their own backhaul (and thus contention ratio's).  Are you saying LLU was better or worse than the Orcon plan provided via Telecom UBA?

189 posts

Master Geek

  # 248459 19-Aug-2009 07:31
Send private message

Ragnor: As I understand it for LLU connections Orcon would choose their own backhaul (and thus contention ratio's).  Are you saying LLU was better or worse than the Orcon plan provided via Telecom UBA?

Was on LLU at about 4down/1up. Was cabinetised and went to 125kbps/512kbps. Back to UBA and during non-peak hours up to 10Mbps/1Mbps but peak it's typically 1-2Mbps/512kbps.

At some point I hope a court in NZ will set a precedent as to the minimum level of performance of a (rated) broadband connection should be. i.e. "fit for purpose". At the moment they advertise ADSL2+ speeds but the reality is quite different. If I did this in my business I'd be looking for a job digging holes.

Create new topic

Switch your broadband provider now - compare prices

Twitter and LinkedIn »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Ring launches indoor-only security camera
Posted 23-Jan-2020 17:26

New report findings will help schools implement the digital technologies curriculum content
Posted 23-Jan-2020 17:25

N4L to upgrade & support wireless internet inside schools
Posted 23-Jan-2020 17:22

Netflix releases 21 Studio Ghibli works
Posted 22-Jan-2020 11:42

Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45

Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30

JBL launches headphones range designed for gaming
Posted 13-Jan-2020 09:59

Withings introduces ScanWatch wearable combining ECG and sleep apnea detection
Posted 9-Jan-2020 18:34

NZ Police releases public app
Posted 8-Jan-2020 11:43

Suunto 7 combine sports and smart features on new smartwatch generation
Posted 7-Jan-2020 16:06

Intel brings innovation with technology spanning the cloud, network, edge and PC
Posted 7-Jan-2020 15:54

AMD announces high performance desktop and ultrathin laptop processors
Posted 7-Jan-2020 15:42

AMD unveils four new desktop and mobile GPUs including AMD Radeon RX 5600
Posted 7-Jan-2020 15:32

Consolidation in video streaming market with Spark selling Lightbox to Sky
Posted 19-Dec-2019 09:09

Intel introduces cryogenic control chip to enable quantum computers
Posted 10-Dec-2019 21:32

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.