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579 posts

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# 41360 14-Sep-2009 17:33
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Ok, so our internet has been getting progressively slower over the last few months.

I have a ticket logged with orcon, and every time i ask for a status update i get back "this is currently with our supplier, we will let you know more information when we get it"

In peak times im lucky to get .5mbit down, and have provided proof of this to orcon, who have still done nothing.

Is changing providers likely to help?

Cheers




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  # 255665 14-Sep-2009 17:39
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When was the ticket logged with Orcon?



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  # 255667 14-Sep-2009 17:41
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I cant rememer exactly and apparently no longer have the email, but id say at least 2 months ago, if not more.




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  # 255669 14-Sep-2009 17:43
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So speeds to where?

Can you provide the proof in here? or give me the ticket number?



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  # 255673 14-Sep-2009 17:49
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I can't remember the ticket number, I have PM'd you our username.

Cheers




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  # 255678 14-Sep-2009 18:12
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danielfaulknor: I can't remember the ticket number, I have PM'd you our username.

Cheers


How do you get the ticket checked if you do not have the ticket number?

John



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  # 255680 14-Sep-2009 18:15
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I'm guessing it would be matched up to a username or email address?

Most support systems worth their salt would do this..

Cheers




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  # 255682 14-Sep-2009 18:20
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Found the ticket number - PJM-553126




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  # 255728 14-Sep-2009 20:31

Peak time is an issue for all isps to address as this is where they will budget for resources and the resources which are expensive is the international links out of NZ, so the first thing to look at is the physical connection. Do some speedtest, and then if that looks ok try some Youtubes and going to international sites, by now you should have a handle on what is good or bad. Do you do any file downloads or P2P stuff?

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  # 255739 14-Sep-2009 21:12
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This isn't the case at all for me. I get 9-10 mbit down on Orcon with no problem. The wiring in this house is also crap!

and guess what? I'm loving the awesome speed! good work as usual guys.

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  # 255746 14-Sep-2009 21:37

Hello antbs can you tell us what you are downloading at 9-10mbit, is it a file, a software update, a p2p, a megaupload, an FTP, a HTTPs, or is it just a speedtest result?. Is this download from within NZ, is it international, is it from a private server just up the road, is it a big file over a meg over a gig? Can you supply a tracert to the source?

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  # 255768 14-Sep-2009 23:14
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Just a normal speedtest.net result to a local server.

I imagine that is the default way to test your speed compared to others in NZ.

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  # 255842 15-Sep-2009 13:04
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This is the thing... people need to qualify their reports of good/bad speed with information on how they measured that speed, where the traffic was sourced from, etc. Provided you have no issues between your modem and the exchange/cabinet, anyone can get good national performance on pretty much any ISP these days (besides which Telecom wholesale still manages the vast majority of those connections anyway)... so it always amuses me when it gets used as a qualifier in a statistically invalid way (e.g. Epitiro reports).

My advice to the OP: if (and only if) you can isolate your poor performance to international traffic (i.e. your national performance is commensurate with your sync rate), then switch to another ISP like Telecom. Orcon's international performance in 2009 has been dismal... I was experiencing < 3 MBps rates even in off-peak periods... switched to Telecom (same DSLAM port, same config, same sync rate), now I get 15 Mbps during *peak* periods. Orcon will never admit that their international performance is poor, so don't waste your time being mucked about by their support personnel. Honestly, 0.5 Mbps downstream during peak periods seems poor even for Orcon, but not unprecedented.



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  # 255965 15-Sep-2009 21:42
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Thanks.

Still haven't heard anything from Orcon.

It is mainly international, but i don't really want to get locked into a Telecom contract.

Might try WXC

Cheers




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  # 255987 16-Sep-2009 01:02
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Danielfaulknor:
Might try WXC


Yeah you probably don't want to do that if Orcon's int speeds were upsetting you. Also note that the response you get back from your ticket will lagely be proportianate to the info you supplied them to work with.

I've seem tickets like "internet broke you fix, k bye" so supplying national speedtests with time stamps and international speedtests with time stamps + tracerts should get you a reply.

Adding info such as which servers you were downloading from will help them and in turn you out even more.

If you're not on the orcon+ network and your international speeds are only a little slower than your national speeds, then your exchange is more than likely congested.



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  # 256026 16-Sep-2009 09:26
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They are a lot slower (than national speeds), and i definately provided them with information.

It took me half an hour to fill out their questionaire with speedtests, pings, tracerts etc

I provided the information on 19/06/09 and still havent been given any response.

Cheers




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