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6 posts

Wannabe Geek


#41972 26-Sep-2009 20:01
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Is there currently something wrong with the network? I'm on the platinum+ plan living in Epsom.
During peak hours I'm recieving very slow connection speeds and I'm unable to play WoW (getting DC, etc).
Also slow and unstable speedtest results to several international servers.

Started happening 2 days ago.

Anyone else having the same problem?

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211 posts

Master Geek


  #258617 26-Sep-2009 20:46
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same problem here :) Got this email back today after days and days of emailing dif speedtests etc..



I can confirm that this is a known issue and we are definitely looking into it.

There is no eta on it being fixed at this stage.

If you have any questions please give us a call on 0800 13 14 15
Kindest Regards,

Joshua Long

Infogen Support Team
support@infogen.net.nz
Toll Free 0800 188 111
Weekdays 8.00am - 11.00pm
Weekends/Public Holidays 8.00am - 8.00pm

370 posts

Ultimate Geek

Trusted

  #258634 26-Sep-2009 23:38
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Also been getting slow speeds over the past few days. No doubt Orcon will have it fixed soon! :)

 
 
 
 




6 posts

Wannabe Geek


  #258697 27-Sep-2009 11:51
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I got the exact same reply,

I can confirm that this is a known issue and we are definitely looking into it.

There is no eta on it being fixed at this stage.

If you have any questions please give us a call on 0800 13 14 15


Kindest Regards,

Joshua Long

143 posts

Master Geek


  #258705 27-Sep-2009 13:36
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getting below 1mbs download too los angeles, yes hopefully it be fixed soon.

Human
2971 posts

Uber Geek

Subscriber

  #258774 27-Sep-2009 20:27
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I called into Orcon today about it.

The guy I spoke to said hes also got the same problems at his personal address.

He said they dont know when it will be fixed.



Oh well, one more nail is orcons coffin (:





184 posts

Master Geek


  #258786 27-Sep-2009 21:38
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Aaroona: I called into Orcon today about it.

The guy I spoke to said hes also got the same problems at his personal address.

He said they dont know when it will be fixed.



Odd same thing here - Crap to LA, I was told there was quite a few complaints over the weekend but no known issue.

He did something to my line, rebooted the modem and back to normal, very weird!


Human
2971 posts

Uber Geek

Subscriber

  #258787 27-Sep-2009 21:40
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stagnant16:
Aaroona: I called into Orcon today about it.

The guy I spoke to said hes also got the same problems at his personal address.

He said they dont know when it will be fixed.



Odd same thing here - Crap to LA, I was told there was quite a few complaints over the weekend but no known issue.

He did something to my line, rebooted the modem and back to normal, very weird!



im even getting crappy local speeds too.

Not fixed, and youtube still sucks big butt.





 
 
 
 


I fix stuff!
1796 posts

Uber Geek

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Vocus
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  #258795 27-Sep-2009 22:12
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I know youtube is crap, and we are working on it.

but for LA speeds etc, I am getting some pretty good speeds. Maybe I am using all your bandwidth!

https://www.speedtest.net/result/575997863.png

https://www.speedtest.net/result/575998897.png

I only have a 5Mbit sync at home.




Human
2971 posts

Uber Geek

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  #258798 27-Sep-2009 22:14
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Sounddude: I know youtube is crap, and we are working on it.


Aaroona:

im even getting crappy local speeds too.




If only it were just YouTube.





I fix stuff!
1796 posts

Uber Geek

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Vocus
Subscriber

  #258809 27-Sep-2009 22:45
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Can you go into more details on your crappy local speeds?

That shouldn't be the case. We have huge amount of spare capacity locally.


Human
2971 posts

Uber Geek

Subscriber

  #258813 27-Sep-2009 22:56
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Sounddude: Can you go into more details on your crappy local speeds?

That shouldn't be the case. We have huge amount of spare capacity locally.



Well, I rang it today and the guy reset my line and something else.

basically,

I USUALLY get around 15mbps locally.

tonight, things were running slow, and i was trying to pull a game from Slingshots servers. Usually, when I download a file from them, i get around 1.8mb/s

Now, today, i was getting 200KB/s MAX

so i decided to run some speeds tests (which was also advised by the helpdesk person I spoke to).



this is a bit of an upgrade from earlier today, but still nothing like it used to be.




I've done numerous isolation tests, tried different ports in the house, had my line reset, etc etc etc.


Location: Stanmore Bay, Auckland.

What more would you like to know?

and my sync rates are fine, like usual.


ADSL Firmware Version
7.03.01.66
Modem Status
Connected
DownStream Connection Speed
17371 kbps
UpStream Connection Speed
1003 kbps
VPI
0
VCI
100







211 posts

Master Geek


  #258817 27-Sep-2009 23:02
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Sounddude: Can you go into more details on your crappy local speeds?

That shouldn't be the case. We have huge amount of spare capacity locally.



Can you buy some more capacity internationally then?

Human
2971 posts

Uber Geek

Subscriber

  #258819 27-Sep-2009 23:07
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Just restarted my router.

now look at my lovely connection rates.

ADSL Firmware Version 7.03.01.66
Modem Status Connected
DownStream Connection Speed 9312 kbps
UpStream Connection Speed 960 kbps



This is a bloody joke.





I fix stuff!
1796 posts

Uber Geek

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Vocus
Subscriber

  #258822 27-Sep-2009 23:11
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Aaroona , I will do some digging for you.

You should be able to get your sync rate from most local sites. Especially Peering connected sites.


319 posts

Ultimate Geek


  #258870 28-Sep-2009 08:52

]https://www.speedtest.net/result/576403905.png

San Francisco servers unimpressive just as most intl sites are below 1mbps.


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