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1 post

Wannabe Geek


# 42247 1-Oct-2009 14:25
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Hi there I have the Platinum+ ADSL plan with Orcon.

I’ve noticed that my theoretical max speed as reported on the router/modem has recently fallen from 16mb/s to 12mb/s

this has been accompanied by a reduced download/upload speed – dropping from 12/13mb/s to anywhere from 6-10mb/s

Ping times/Latency has also increased quite considerably.

 I’m in St Lukes and on an LLU network.

 Questions; 



  1. Has contention increased?



  2. Has Orcon remotely throttled my connection speed on the router with a firmware upgrade?



  3. Is Orcon shaping traffic leading to reduced connection speed?



  4. Is any activity (by Telecom I assume) leading to degradation of service?


Oh, and... Youtube is now unusably slow on 3 Mac laptops, 1 PC laptop, 1 desktop, iPhone, iPod Touch & a WinMo phone. This can't be right



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I fix stuff!
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Uber Geek

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  # 260147 1-Oct-2009 14:40
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I would check to see if a cabinet has been put inbetween you and the exchange. Especially if your connection speed has dropped.

Log a fault with the support team. They will be able to assist you.

3 posts

Wannabe Geek


  # 260408 2-Oct-2009 01:36
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just dont expect it to be dealt with quickly, ive already been waiting 4 weeks and now orcon say a tech will be coming to visit not until next week now, yet they still like me to pay in full for a crap service that aint worked properly since day 1!

 
 
 
 


11 posts

Geek


  # 260519 2-Oct-2009 11:49
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Right on bro, they have great service but something has to be done in regards to download speeds. ESPECIALLY if one has a 35GB limit like me who likes to spend the evenings downloading. I think they have a database of users who they throttle depending on their download type. My boss has Orcon and it's always fullspeed but he doesn't download.

I think you almost have to bribe them saying you'll leave unless they fix this. I understand that if all the downloaders are taking all the bandwidth from those normal users, and then the normal users have a frustrating time but then again they're not payign as much as we are.

As said their service is great, but I sincerely considering changing to XNet since I already have a phone line with them

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  # 260613 2-Oct-2009 16:04
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leec09: just dont expect it to be dealt with quickly, ive already been waiting 4 weeks and now orcon say a tech will be coming to visit not until next week now, yet they still like me to pay in full for a crap service that aint worked properly since day 1!


Tell me about it.

Still have an on going issue with Orcon, still not fixed.

EDIT: I'll be expecting some form of compensation for this. Just called in, and what do you know, cant even speak to anyone about it.
Paying for ADSL2+ and getting ADSL1 is not fun when you have a few users in the house using the same internet, it's unbelieveably painful.







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