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108 posts

Master Geek


Topic # 42815 11-Oct-2009 21:50
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Hi,

I have read a few posts about people complaining about Orcon's slow download speeds, and it seems to have become more of a complaint from about March 2009 to present.
My speed has halved. Not only on speedtest.net but also my attainable line speed.
I am on the adsl2+ network.
I am more than likely switching to XNet after trialing Orcon for 10 months and noticing it's rapid decline.

Has Orcon become too big for it's own good and no longer able to provide the download speeds of old?

Steve.


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  Reply # 263347 11-Oct-2009 22:00
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What do you consider slow download? And when you say its halved has it gone from 18 mbps to 9mbps download local traffic



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Master Geek


  Reply # 263352 11-Oct-2009 22:06
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Hi,

Well just general browsing or especially youtube, I shouldn't be experiencing 10 second playing then 10 second caching then 10 second playing etc.
No my speed has dropped from 8mbps to 3.5mbps on a speedtest. My attainable line rate has dropped from 10mbps to 4.2mbps.

 
 
 
 


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  Reply # 263369 11-Oct-2009 22:54
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where are these speedtests to?

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  Reply # 263370 11-Oct-2009 22:59
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My attainable line rate has dropped from 10mbps to 4.2mbps.

Pretty much says it all really.

Please log a fault with the helpdesk so they can get to the bottom of such a big line speed decrease.


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  Reply # 263374 11-Oct-2009 23:16
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have you tried power cycling / rebooting the modem/router first if it still sucks then call orcon tech sup and log a complaint




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108 posts

Master Geek


  Reply # 267511 27-Oct-2009 22:45
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Hi,

I have reported the issue with Orcon about 2-3 weeks ago and never heard back. I just reported the issue again so I'll give it a few days and if no reply I'll call them up.
Yes I have power cycled the router a few times with no improvement.

The interesting thing when I run a test at speedtest.net is that the test races up to 3.5Mbps and then stops and hovers around that point. I'm sure I remember from my tests earlier in the year that it would gradually get up to the 8Mbps mark and not race there and stop. I'm not saying it is capped but it looks like it when you watch the test.

Is it possible that my exchange has become full compared to 6 months ago when my speeds were double and attainable line rate was doubled and that is cauing the 50% drop ?

Cheers,
Steve.

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  Reply # 267840 28-Oct-2009 21:03
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If you attaintable linerate had dropped, it has nothing to do with the orcon core network or overseas links. Youtube is fed locally from the Orcon datacenter.

Attainable linerates dropping generally means that there is a line fault, or a change in line quality. Have you tried an isolation test? Do you have your modem at the end of a long extension cord? Can you post your line stats from your modem?

Are you on the Orcon+ or Orcon network?



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Master Geek


  Reply # 267846 28-Oct-2009 21:16
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Thanks for your reply. I have not tried an isolation test yet, and my router is connected to the line via the normal 1m cable.
I am on the Orcon+ network.
Below are my routers DSL line stats.


Line Mode ADSL2+        Line State Show Time
Line Power State L0       Line Up Time 01:00:46:19
Line Coding Trellis On    Line Up Count 6

Statistics Downstream                    Upstream
Line Rate 4023 Kbps                      1020 Kbps
Attainable Line Rate 4916 Kbps       1276 Kbps
Noise Margin 6.6 dB                       16.9 dB
Line Attenuation 38.0 dB                19.3 dB
Output Power 0.0 dBm                   12.9 dBm

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  Reply # 267858 28-Oct-2009 21:32
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With 38db Attenuation, you should be getting more than 4mbit line rate. This proves to me there is a line problem of some sort.

Try the line isolation test and report back. remember to reboot your modem after you have unplugged everything.



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Master Geek


  Reply # 267859 28-Oct-2009 21:35
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ok, i'll do it now, cheers.



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Master Geek


  Reply # 267865 28-Oct-2009 22:04
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Ok. I unplugged the phone and removed any filters on the lines apart from the one the router is plugged in to. I then removed the filter all together. I then plugged the router in to the only other jack point in the house through the filter (I have 3 filters total but 2 are spares).
The router was powered off for 1 minute after each test and then powered back on.
The results were no different no matter what test I ran. All were around the 4000Kbps - 4100Kbps mark and the attainable did not change much either.

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  Reply # 267870 28-Oct-2009 22:30
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Check if your address is now connected to a cabinet, pay attention to what is says in the on the right hand side under "Cabinet Details"
http://www.telecomwholesale.co.nz/maps

If your area has had a cabinet installed read this:
http://www.orcon.net.nz/about/article/cabinetisation_what_does_it_mean_for_orcon_customers



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Master Geek


  Reply # 267875 28-Oct-2009 22:42
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Hi, yes my address has had a cabinet installed and from what I read on the orcon site it would seem that I am a victim of cabinetisation (made that word up) having adverse effects. They say I might be able to request to be put back on to their unbundled network so I might talk to someone tomorrow and see how far I get with this issue.

This was under the cabinet details heading:
Cabinet Name: RUE/BN
Upgrade Scheduled: Jun 2009

Coincidence that it probably was about June/July I started to notice a decrease in line speed.

Thanks for your help and pointers.

Steve.

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  Reply # 267912 29-Oct-2009 06:29
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Steve

Log a fault with the helpdesk, ask to be moved to an Orcon account (off Orcon+). Mention that your line rate has dropped dramatically due to be being moved to cabinet.

Let me know how you get on.




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Master Geek


  Reply # 267959 29-Oct-2009 09:06
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Hi, I have just emailed my works Orcon account manager with my problem. Cutting corners yes but at least I'll get my request actioned or sent to someone who can help without battling the helpdesk.

I will keep you posted.

Regards,
Steve.

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