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528 posts

Ultimate Geek
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Topic # 43022 15-Oct-2009 17:59
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Hi guys,

I was wondering if anyone has had a problem like mine or know why it is happening.

A few months ago i was changed to a closer cabinet, this did great for my internet as i'm on ADSL 2 but every since then i find that my phone line dies randomly.  By dieing i mean that the phone line is all crackly and scratchy.  My cordless tells me that the line is in use.  This can stay like this for up to 24 hours (apart from the first time it happened it took them 2 weeks to sort it out) and then it either fixes itself or a tech rings to say it's fixed (not sure if it fixed itself when the tech got there thou). 
I have made about 4 calls to Orcon and have been thru all the isoalation tests etc and as said before techs have come out and said that they have fixed it.


It has now happened again and i have made another call to Orcon, a tech is coming out tomorrow again!!!!
One thing that i have noticed is that everytime there is a storm this happens, not sure if it's related.

What i am scared of is that they are going to find something wrong on my side of the street and get a big charge.  I don't think i am to blame as i've lived here for 3 years and never had a problem before the change of cabitnet and then all of a sudden i've had major problems.

Does anyone know what this problem could be?

I will addmit that Orcon has been trying and gave me my money back for the 2 weeks i had problems at the start.

One last thing is that my internet works perfectly the whole time.

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388 posts

Ultimate Geek
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  Reply # 264347 16-Oct-2009 19:13
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Sounds like water is getting in somewhere, I had a similar problem. They ended having to replace the whole cable from my house to the cabinet.



528 posts

Ultimate Geek
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  Reply # 264350 16-Oct-2009 19:22
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Did you have to pay for that?

 
 
 
 


388 posts

Ultimate Geek
+1 received by user: 67


  Reply # 264358 16-Oct-2009 19:51
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No, as it was outside my house it was thier cost.



528 posts

Ultimate Geek
+1 received by user: 75

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  Reply # 264390 16-Oct-2009 21:14
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Well my phone is back to normal, came better overnight, haven't heard anything from Orcon, they said the tech would get hold of me today at 5pm.
I might just have a quick check under the house tomorrow but i don't think i will find anything as i got sky installed a few weeks ago and the installer never brought anything up when he installed the extra phone jack.



528 posts

Ultimate Geek
+1 received by user: 75

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  Reply # 264522 17-Oct-2009 12:31
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Just had the techs come out and look at the connection box on the side of the house, some of the wires were corroded and said the not best job done when it was first installed. They tidy it all up and now it's all running sweet, my speeds have increased as well.
Big thumbs up for Orcon for sorting this out and i will admit that the waiting time on the phone has decreased heaps in the last few months!!!
Thanks

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Uber Geek
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  Reply # 264834 18-Oct-2009 15:09
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Fabian: Just had the techs come out and look at the connection box on the side of the house, some of the wires were corroded and said the not best job done when it was first installed. They tidy it all up and now it's all running sweet, my speeds have increased as well.
Big thumbs up for Orcon for sorting this out and i will admit that the waiting time on the phone has decreased heaps in the last few months!!!
Thanks

Heh, try calling Orcon Business on a Monday.  You're lucky if you're only on the phone half an hour ><

And OH MAN that hold music is horrible.




I finally have fibre!  Had to leave the country to get it though.


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