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162 posts

Master Geek


Topic # 57346 10-Feb-2010 14:02
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Hi everyone, hope this is the correct place to put this. Have seen several other topics that seem similar but none quite so bad.! great froum btw ! =)

A little background. I recently moved into a new house(my brothers house). When i moved in there was already a telecom lanline/broadband plan at the address.
It was always pretty slow and would loose connection frequently -but it wasent my connection (it was a flatmates who was leaving) so it didnt bother me to much and i just put up with it and figured id move to a better ISP (orcon hopefully) when able to.

While i was with telecom and we had a home phone (lanline) it was always VERY crackly and noisey, the phone was basically unuseable. ( i never did try another phone, and instead just unplugged it as i never used it anyway, and figured it was a dodgy phone) SILLY ME!  (I did have line filters installed)

so now fast forward a month and im signed up to Orcons purple + full speed/full speed naked adsl2+ plan.
I get the new connection up and running, and its still having problems, dropping/disconnecting frequently and slow speeds. I do some googling and start researching spliiters etc thinking perhaps the other phone jacks in my house were causing excess "noise" or perhaps bad/old wiring. Nothing else was plugged into any phone jack. no alarm, no sky, no phones, no fax, nothing.

Still no joy after checking all phone jacks to make sure nothings plugged in.
Next step i get an electrition to disconnect all other phonejacks throughout the house and install a CAT5E mega cable straight from the incoming point on the house straight to a new RJ45 wall socket.
My internet is still sloowwww!

Next step i think it must be my modem, so i call orcon and request that they send me one of their "orcon home hubs" This arrived a few days later.
Still very slow but at least seems stable now and dosent drop me continually.
So this is as far as iv got...im getting a bit worried, pretty much 100% sure now thats its not a fault of mine and is related to something not on my premesis which has me worried.
What should i do!?

Below are some speedtests and info i got off my modem. (dosent make any difference if i use firefox or internet explorer)

I am based in howick, (cherry road, off bucklands beach road)

What should i do! please help!

tests done at 12:45ish (midnight)

results from www.nzdsl.co.nz/speedtest
491kbps download, 169kbps upload

speed tests results from www.speedtest.net

christchurch
https://www.speedtest.net/result/710892048.png

sydney
https://www.speedtest.net/result/710894036.png

london
https://www.speedtest.net/result/710896910.png

San Francisco
https://www.speedtest.net/result/710898493.png

 




Line Mode
ADSL2+ 
Line State
Show Time  


Line Power State
L0 
Line Up Time
01:03:49:35 


Line Coding
Trellis On 
Line Up Count







Statistics
Downstream
Upstream


Line Rate
559 Kbps
248 Kbps


Attainable Line Rate
1080 Kbps
248 Kbps


Noise Margin
6.1 dB
6.3 dB


Line Attenuation
67.5 dB
57.6 dB


Output Power
0.0 dBm
12.9 dBm


MSGC (number of bytes in overhead channel message)
11 
12 


B (number of bytes in Mux Data Frame)
16 



M (number of Mux Data Frames in FEC Data Frame)




T (Mux Data Frames over sync bytes)




R (number of check bytes in FEC Data Frame)




S (ratio of FEC over PMD Data Frame length)
0.9577 
1.0000 


L (number of bits in PMD Data Frame)
142 
64 


D (interleave depth)




Delay




Super Frames




Super Frame Errors




RS Words




RS Correctable Errors




RS Uncorrectable Errors




HEC Errors




OCD Errors




LCD Errors




Total Cells




Data Cells




Bit Errors




Total ES
2448 



Total SES
26 



Total UAS
30 




sorry for the extreme long post, wanted to make sure i had everything relevant down..thanks

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  Reply # 297667 10-Feb-2010 14:37
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Ring your ISP and tell them you have a line fault, that you can hear crackling/noise on the land line and the ADSL keeps dropping out.

The should be able to perform a test on the line and will most likely book a tech to come out and check the line from the exchange to the house.

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  Reply # 297669 10-Feb-2010 14:41
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Yep your line sounds buggered, how far from the exchange are you?

Line Attenuation
67.5 dB
57.6 dB = very very poor :S




I have moved across the ditch.  Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer. 



162 posts

Master Geek


  Reply # 297687 10-Feb-2010 15:18
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Just this minute had a call from orcon, they want to send out a technition either today or tommorow to try fix the problem.
10 points to Orcon! (i had called them yesterday regarding my slow speeds and they had sent me a "slow speed troubleshooting form", i was in the process of filling it out - havent returned it yet, and iv already had a call saying they want to send out a tech!)
Excellent "pro-active" customer service, very happy with that.
I will report back with how i get on.



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Master Geek


  Reply # 297692 10-Feb-2010 15:37
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vinnieg: Yep your line sounds buggered, how far from the exchange are you?

Line Attenuation
67.5 dB
57.6 dB = very very poor :S


according to the internet - i am between 2 and 2.2km away from the exchange (by road, depending which route you take)
It would be about 1 km from the exchange in a straight line.

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  Reply # 297695 10-Feb-2010 15:43
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powerforce:
vinnieg: Yep your line sounds buggered, how far from the exchange are you?

Line Attenuation
67.5 dB
57.6 dB = very very poor :S


according to the internet - i am between 2 and 2.2km away from the exchange (by road, depending which route you take)
It would be about 1 km from the exchange in a straight line.




Hmmm, it shouldn't be that high, my parents are about 5km away and theirs is in the low 40s.  I'd suspect either a faulty filter, bad phone or dodgy wiring.  Let us know how you get on with the tech  :) 




I have moved across the ditch.  Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer. 

I fix stuff!
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  Reply # 297709 10-Feb-2010 16:28
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Line Rate
559 Kbps
248 Kbps


You are doing well to get 500kbps from speedtest with those line stats :P

Log a linefault with the helpdesk. If you have any issues let me know.



162 posts

Master Geek


  Reply # 298315 12-Feb-2010 12:09
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ok things are looking up!
had the tech out on wed who determinted that the fault was infact in the neighbours roof. (our line runs through the neighbours roof before it gets to us, there are 2 "units" i spose youd say)
my brother the electricion had previously run a cat5 cable from where the line entered OUR house, deleting all the phone jacks etc - but the problem was even further back in the neighbours roof.
So long story short, we ran a new cat6 cable through the neighbours roof and straight to the modem.
Speed has increased from about 480kbps to 5.3mbps. Off the top of my head line attenuation has decreased from 67.5 to 54.
So yea, so far things are looking up! would still like to squeeze a bit more speed out of it if possible.
Will post new line stats later when i get home.
Is 54 line attenuation still a little high?

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  Reply # 298317 12-Feb-2010 12:17
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You should be getting better than that.

The next question is whether you're cabinetised or not, if you are you're probably suffering from midpoint injection issues. The Orcon+ network ADSL signal comes from exchange and goes via a cabinet to your house. Telecom house their broadband equipment in their cabinets, other ISP's choose not to.

Put your address into the coverage map http://www.telecomwholesale.co.nz/maps

If it tells you that you are on a cabinet you best bet for better results is to move away from Orcon+ back to a Telecom wholesale plan.



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Master Geek


  Reply # 298328 12-Feb-2010 12:56
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thanks sbiddle, according to your link i am on an exchange. (the howick exchange)
any suggestions as to what i should do if anything?

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  Reply # 298337 12-Feb-2010 13:12
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Hi, most of the cabinets off HCK are not due for installation till the end of the year. If you click on show cabinets in Exchange area do you infact reside in a future cabineted area or not.

If you are in the direct exchange area (once the future cabinets are installed) then that would indicate that you cable length should be less than 2km in which case you should get significantly higher speeds now.

Cheers
Cyril



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Master Geek


  Reply # 298354 12-Feb-2010 13:33
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ok had another look, it would seem i am in the howick exchange but am due to have a cabinet upgrade in dec 2010? i think its HCK/BT cabinet?

it said "This address is scheduled to be connected to a roadside cabinet using faster broadband equipment (ADSL2+ technology) by Dec 2010."

what does this mean for me? cheers



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  Reply # 298362 12-Feb-2010 13:42
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Hi, its all good news, come the end of the year and you should be having speeds in the 15-18Mb/s range, few more sleeps yet though.

Cyril



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Master Geek


  Reply # 298373 12-Feb-2010 13:56
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ahh awesome, thats good news! :)

i will stick with orcon, they have been very good in getting techs to have a look at the problem and also follow up service (call just to see if my internet is any better etc)

thanks for your help cyril, much appreciated :)

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