Hello, i would like some advice on what i can do to resolve a speed issue i am experiencing on my Orcon ADSL2 connection.

The situation i have is, is that the connection speed degrads as i use it (Rapidly) until it stops, sometimes there just isnt any bandwiidth to open a simple webpage such as the Google homepage.

Here are some rough stats from memory: (posting from a different location)

ADSL2 Interleaved profile: 50-200kbs
ADSL2 Non-interleaved profile: 5mbs - 3mbs (this degrads with use until no data is being received)

ADSL1 Interleaved profile: 6.9mbs - connection is very spikey and often just stops for a minute or two.

I purely use this line for gaming and browsing, I need the line to handle both - right now i cant even open the google homepage for example. (this is a common occurance unfortunatly)

Last weekend when i asked for an engineer to check out the line, it suddenly jumped to 14.9mbs in ADSL2 mode, but this lasted 2-3 min's and would drop to 100-200kbs and shortly after that become unusable.

I can provide further details about hardware and line connection - from memory the line stats are fairly clean, no CRC errors, noise is fairly low, we are reasonably close to the exchange i believe (Modem synchs at 17mbs i think)



Here is a breif run down of some of the calls i have made to Orcon and results, i have left out a lot of the follow up calls to verify a procedure has worked or changed anything.



Called Orcon, was advised to run isolation test, and submit speed tests and tracerouts.
--Tracerouts were the same at 200kbs and 4.5mbs
--Speedtests were fine while working but when the connection was poor the test file would rarely finish
--We were restarting the modem every time we want to use the internet

Called Orcon and we had our profile changed to the non-interleaving profile
--Speed increased but line was unstable
--Speed degraded after use, 5x speed tests in a row would take the modem down to unusable speeds (i.e. cannot open google homepage)
--Cannot run speed tests the majority of the time, when i can i am thankfull i can use the internet.
--Have to restart modem every time we want to use it, clocked up 15 restarts one saturday (more time spent restarting than useing)

Called Orcon and arranged to have a test modem sent out incase it is our hardware.
--We received a letter and a bag to return the device to.
--A week later we still havent recived the modem, and it appears no one is going to send one either.

Called Orcon and arranged for an engineer to run some tests
--Over the weekend our speed increased from 4mbs in ADSL1 to 6mbs, the connection was stable but to spikey that browsing was unreliable and online gaming impossible.
--I ask to be put on the ADSL2 profile - it jumps to 14.9mbs but degrads the second you try and browse, online games last ten mins or so until the connection speed is low enough that your session is removed, five speed tests in a row take it from 14mbs to 200kbs,
--We have to restart the modem every 10 mins if we want to web browse.
--1/3 of the week there is no bandwiidth available at all
--I contact orcon again and find out the engineer will not come out until we provide him with further information, when asked what this informtion was, i was given the answer "speedtests and issolation tests"


Pretty much this is my last attempt before moving, the whole process of moving to Orcon feels like a big mistake and rip-off, like the "holiday" promotional that we did not recieve when signing up, i wonder how many other people did not recieve it?

At the end of the day, all i want is an internet connection which Orcon are unable to provide, if it can be fixed i am happy with that, if not then i need to look for another service provider.

Maybe i am asking the wrong questions, Is there anything i can do to help fix this?