Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

4 posts

Wannabe Geek

Topic # 58599 15-Mar-2010 21:00
Send private message


Appreciate any advice.

Shifted to a new suburb in Dundin and in additional to sticking with Orcon for broadband went for a complete homeline package. Before we shifted was getting around 3-5Mbs downloads with Orcon and Telecom home ine.

Here is what I am getting now !

Modem Statistics

Line Rate
131 Kbps downstream
156 Kbps upstream

Attainable Line Rate
300 Kbps downstream
200 Kbps upstream

Noise Margin
12.6 dB downstream
14.5 dB upstream

Line Attenuation
82.0 dB downstream
41.1 dB upstream

Out of 3 modems that worked at prior address, 2 will not pick up adsl signal at all.
No faster in non peak times.

I went door knocking along the street to discover houses about 8-10 away on either side of us are getting around 4 Mbs.

Complained to Orcon but getting nowhere fast.

Requested their report from Telecom.

Your Telecom Problem Number is SDXXXXX.
TCNZ COMPLETED XX-XX-2010 XX:XX:XX Port has been reset and profile has been changed to long reach profile, however speed did not change much, checked attenuation is very high 82.5/37.7, suspect user is more than 5km from exch, user may need to change plan as they are out of the range that Telecom can provide high speed internet service, thanks.

qd.parameter.actual.bitrate kb/s 148.0 156.0
lqd.parameter.attainable.bitrate kb/s 320.0 176.0
lqd.parameter.rel.capacity.occupation % 57.0 89.0
lqd.parameter.attenuation dB 81.0 37.5
lqd.parameter.noise.margin dB 12.5 15.1
lqd.parameter.actual.psd dBm/Hz -41.0 -38.0
lqd.parameter.power dBm 10.5 8.8
lqd.atm.traffic.rate.title octets 4.64693241E8 6.9977384E7

All Im getting from Orcon is that as my line attenuation rate is so high I must be a long way from the exchange.

To quote them "We've had your line investigated by our supplier and found that the cause for your slow speeds is due to your line distance from your phone exchange. Your line stats indicate that you are more than 5km away from your phone exchange and the service is basically borderline operable and near its limits"

Well my immediate neighbours in either direction must be even further away from the exchange but they are not borderline operable!

Is there any thing I can do?
Requested a technician but one week later still waiting for a reply.

Create new topic
8020 posts

Uber Geek
+1 received by user: 387


  Reply # 307569 15-Mar-2010 22:06
Send private message

Yeah that line attenuation is off the chart.

What exchange/cabinet are you on?

4 posts

Wannabe Geek

  Reply # 307584 15-Mar-2010 22:16
Send private message

Maori Hill exchange



Try Wrike: fast, easy, and efficient project collaboration software
518 posts

Ultimate Geek

  Reply # 307602 15-Mar-2010 22:38
Send private message

wow that attenuation is high, that will be what your issue it

PC: 3.3ghz Core i5-2500, 8gb DDR3, ATI Radeon 5850, 27" QHD IPS Monitor

Mobile Phone: iPhone 5 32gb Graphite.

Infrastructure Geek
4056 posts

Uber Geek
+1 received by user: 195

Microsoft NZ

  Reply # 307630 16-Mar-2010 00:15
Send private message

perhaps you have some dodgy home wiring. whats the attenuation like at your neighbours houses?

Technical Evangelist
Microsoft NZ
Twitter: @nzregs

4 posts

Wannabe Geek

  Reply # 307848 16-Mar-2010 15:21
Send private message


Orcon will not sent out a technician to check the house wiring as its all about the line.

Advised me that cabling in my area from the 1940s and could be looping all around the place before getting to the exchange.

Told to go with a wireless provider if I want better speed.

Will check attentuation of the neighbours though.

4 posts

Wannabe Geek

  Reply # 307945 16-Mar-2010 19:09
Send private message

For anyone interested

8 houses away attenuation rate 22.5dB downstream, 10.9dB up.

162 posts

Master Geek

  Reply # 308820 18-Mar-2010 16:09
Send private message

sounds like dodgy house wiring.
get a tech to check the line speed at the grey telecom pole. and also the actual speed your getting in your house.
That will instantly tell you if the problem lines on your own property in your wiring, or in their network.
Also just to make sure - you dont have anything plugged into a wall socket with no ASDL filter? sky, fax, phone, etc etc?
I had 76db noise and basically no internet, turned out to be bad house wiring.
good luck

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

UpStarters - the New Zealand tech and innovation story
Posted 21-May-2018 09:55

Lightbox updates platform with new streaming options
Posted 17-May-2018 13:09

Norton Core router launches with high-performance, IoT security in New Zealand
Posted 16-May-2018 02:00

D-Link ANZ launches new 4G LTE Dual SIM M2M VPN Router
Posted 15-May-2018 19:30

New Panasonic LUMIX FT7 ideal for outdoor: waterproof, dustproof
Posted 15-May-2018 19:17

Ryanair Goes All-In on AWS
Posted 15-May-2018 19:14

Te Papa and EQC Minecraft Mod shakes up earthquake education
Posted 15-May-2018 19:12

Framing Facebook: It’s not about technology
Posted 14-May-2018 16:02

Vocus works with NZ Police and telcos to stop scam calls
Posted 12-May-2018 11:12

Vista Group signs Aeon Entertainment, largest cinema chain in Japan
Posted 11-May-2018 21:41

New Privacy Trust Mark certifies privacy and customer control
Posted 10-May-2018 14:16

New app FIXR connects vehicle owners to top Mechanics at best prices
Posted 10-May-2018 14:13

Nutanix Beam gives enterprises control of the cloud
Posted 10-May-2018 14:09

D-Link ANZ launches Covr Seamless Wi-Fi System
Posted 10-May-2018 14:06

Telstra, Intel and Ericsson demonstrate a 5G future for esports
Posted 10-May-2018 13:59

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.