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49 posts

Geek


  Reply # 339702 9-Jun-2010 10:13
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It is a known issue and some how I cant find it on orcon's status page as well



http://www.orcon.net.nz/support/network_status

Outage is posted there, bout 5 down.

Are the speeds the same or improved over the last few days guys?

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  Reply # 339764 9-Jun-2010 12:48
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PhoneMonkey:
It is a known issue and some how I cant find it on orcon's status page as well



http://www.orcon.net.nz/support/network_status

Outage is posted there, bout 5 down.


Are the speeds the same or improved over the last few days guys?


Over the past week ~ 10 days  it has been good but last nite it was real bad.




Regards,

Old3eyes


318 posts

Ultimate Geek
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  Reply # 339858 9-Jun-2010 17:06



bandwidth wise seems much better now(compared with < 1Mbps days).

latency still exists, doesn't feel as snappy.

  1     1 ms    <1 ms    <1 ms  RTA1025W.home [192.168.1.1]
  2   118 ms   107 ms    95 ms  lo1-ubs.erx1.nct.orcon.net.nz [60.234.8.199]

will see how it goes tonight!

My line gives me unrealistic expectations...


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Master Geek
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  Reply # 339861 9-Jun-2010 17:15
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My line gives me unrealistic expectations...



Mine doesn't


318 posts

Ultimate Geek
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  Reply # 339911 9-Jun-2010 19:39

Your attenuation suggests that you're quite far away from your local exchange..

Have you tried installing a new box so a separate line directly from the first telephone jack that goes directly into your house?

My attenuation improved around 5 dB from having a fresh line installed.

But then I've never seen speed went over 14Mbps in real usage terms, so I guess that improvement on my end was largely unnecessary. 

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Master Geek
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  Reply # 339939 9-Jun-2010 20:41
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So how much longer can we expect to wait until someone gets up off their backsides and does something to fix this issue ?

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Master Geek


  Reply # 339982 9-Jun-2010 21:42
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I'm having the same problem, has been getting very very slow to los angeles servers for the last week during peak time. Hopefully it gets resolved soon.

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  Reply # 340040 10-Jun-2010 01:34
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Rambaldi: So how much longer can we expect to wait until someone gets up off their backsides and does something to fix this issue ?


The peole who can do something about this are doing something already, I was told that Telecom may make some changes tonight and if not tonight will be doing so over the course of the next week.

Whether that will resolve the issue for everyone completly is yet to be seen but so far it does seem to be getting slightly better day-by-day so it looks like someone is turning some dials and pulling some levers.


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Master Geek
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  Reply # 340196 10-Jun-2010 13:55
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I don't think it is unreasonable to expect some compensation. During peak time my internet has been virtually unsusable for two weeks with websites timing out etc. The lag is atrocious so gaming is pointless.

We are paying for a service and they're not providing it.

It does seem to be getting better, but the latancy is still a lot worse than it used to be. It also annoys me that Orcon don't communicate properly with their customers. They've added one entry to their Status page in two weeks. No feedback on what they're doing.




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Ultimate Geek
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  Reply # 340205 10-Jun-2010 14:06

Lack of updates sure is annoying, the fact that I have to find a forum where Orcon workers will from time to time graces us with insights is poor PR practice at best. Not that I'd blame them, people like having a smooth ride they will fix it if they can, the fact that communication's limited just means they have no control over it.

Blame it on whoever's responsible is easy, finding whoever is responsible is hard. Even harder still is whoever's responsible is the only one who can resolve the situation as it turns out. Dare to speak up will ensures worse performances in the future may provide powerful incentives to clients.

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  Reply # 340283 10-Jun-2010 16:39
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Snackos: I don't think it is unreasonable to expect some compensation. During peak time my internet has been virtually unsusable for two weeks with websites timing out etc. The lag is atrocious so gaming is pointless.

We are paying for a service and they're not providing it.



Residential internet is a best effort shared network service with no guarantee of performance or reliability.




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Master Geek


  Reply # 340360 10-Jun-2010 18:56
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Ragnor:
Residential internet is a best effort shared network service with no guarantee of performance or reliability.

If that's the approach then their marketing plan and advertising should state that.  Imagine that.  They'd have fewer customers ... so I guess less of them to complain about "blistering fast services".


318 posts

Ultimate Geek
+1 received by user: 19


  Reply # 340371 10-Jun-2010 19:24

1 1 ms <1 ms <1 ms RTA1025W.home [192.168.1.1]
2 18 ms 13 ms 13 ms lo1-ubs.erx1.nct.orcon.net.nz [60.234.8.199]

on the happier note today, the ping is FANTASTIC.
I guess the unexplainable local exchange congestion finally got some relief. Snappy internet at 7pm is a sure way to make customers feel all warm and fuzzy etc etc :)

34 posts

Geek


  Reply # 340402 10-Jun-2010 20:10

alliao: 1 1 ms <1 ms <1 ms RTA1025W.home [192.168.1.1]
2 18 ms 13 ms 13 ms lo1-ubs.erx1.nct.orcon.net.nz [60.234.8.199]

on the happier note today, the ping is FANTASTIC.
I guess the unexplainable local exchange congestion finally got some relief. Snappy internet at 7pm is a sure way to make customers feel all warm and fuzzy etc etc :)


Similar story here. Looks like it might finally be fixed!


 1    <1 ms    <1 ms    <1 ms  192.168.1.1
 2    16 ms    18 ms    18 ms  lo1-ubs.erx1.nct.orcon.net.nz [60.234.8.199]

Hasn't been that good at 8pm for a month. 

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Master Geek
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  Reply # 340448 10-Jun-2010 22:17
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Orcon I love you?









tream Type
Actual Data Rate


Up Stream
1020 (Kbps.)


Down Stream
7157 (Kbps.)













Operation Data


Operation Data
Upstream
Downstream


Noise Margin
13 dB
7 dB


Attenuation
37 dB
33 dB













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