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111 posts

Master Geek


  Reply # 372334 24-Aug-2010 19:10
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LMAO

Updated call template:

"If (customer) mentions slow int'l bandwidth, make an accusation/assumption that their doing something wrong.  Then proceed to ask (customer) to do a trace to the target site.  Regardless of outcome, tell (customer) that the target is suffering congestion".


129 posts

Master Geek
+1 received by user: 3


  Reply # 372350 24-Aug-2010 20:16
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Remember in IT...the customer is always wrong.

1918 posts

Uber Geek
+1 received by user: 154


  Reply # 372358 24-Aug-2010 20:29
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Pulinski: Remember in IT...the customer is always wrong.


Damm straight they are
nzkiwiman <- IT Support Technicain

268 posts

Ultimate Geek
+1 received by user: 49


  Reply # 372392 24-Aug-2010 22:07
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I'm not sure it's limited to international traffic. I've been getting buffering buffering buffering on TVNZ OnDemand, and the streaming from there is supposed to be really good.

203 posts

Master Geek
+1 received by user: 10


  Reply # 372647 25-Aug-2010 13:40
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Orcon are moving me to the new cabinet, which is good I suppose.

Currently i'm on Silver+ (5gb +25gb) and they're moving me to Bronze (2gb+25gb). I hope I haven't been screwed out of 3GB. Also I note that plan only has 128kbits upstream so I hope they bump that up for me as well.

OH yeah, and they've changed my phone number which is not a big deal for me. I hardly use the landline.  

111 posts

Master Geek


  Reply # 372683 25-Aug-2010 14:23
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Here's teh bit you need to read:

Maximum download speed that your line can support and an upload speed of 128kbps (upgradeable to max/max in the signup wizard for $10/month)

Bronze
Orcon Broadband with 2GB of data (data upgrades available).
FROM $39.95/ month


  • 2GB monthly broadband data allowance (upgradeable)

  • Maximum download speed that your line can support and an upload speed of 128kbps (upgradeable to max/max in the signup wizard for $10/month)

  • Have another provider take care of your Homeline rental and calling (or move them to Orcon to get everything on the same bill – you will get your broadband cheaper too)

  • Free single port modem rental, or rent the awesome Orcon Homehub for just $5 per month

  • $2 per GB for any additional data used

  • No term contract




203 posts

Master Geek
+1 received by user: 10


  Reply # 372703 25-Aug-2010 14:54
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Yeah I saw that. What I mean is that I'm currently on FS/FS and through no fault of my own I'm getting shifted to the cabinet, so I hope they make my connection FS/FS on this plan of theirs.

1918 posts

Uber Geek
+1 received by user: 154


  Reply # 372705 25-Aug-2010 14:57
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Read in another section of this forum - I need to find the link - that 128k upload is not being offered from the 1st Septemner. Does that mean that all plans from the 1st on Orcon will be FS/FS and not 10 extra for FS/FS?

Not that this is on topic for the slowness issue.

Jarno: I'm not sure it's limited to international traffic. I've been getting buffering buffering buffering on TVNZ OnDemand, and the streaming from there is supposed to be really good.


Notice that last night I could just keep up with the buffering of several You Tube videos (360p), but the 300k TVNZ  OnDemend videos were buffering. HTTP downloads were under 256k speed as well.

81 posts

Master Geek
+1 received by user: 5


  Reply # 372758 25-Aug-2010 16:44
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Snackos: Yeah I saw that. What I mean is that I'm currently on FS/FS and through no fault of my own I'm getting shifted to the cabinet, so I hope they make my connection FS/FS on this plan of theirs.


Yes, your new plan will be FS/FS, regardless of what the 'standard' options of the plan are.

1918 posts

Uber Geek
+1 received by user: 154


  Reply # 372848 25-Aug-2010 20:29
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Well this was a good night to try and rebuild a friends computer. Currently downloading some updates from Dell at 12kb/sec, 14 kb/sec and 17 kb/sec

111 posts

Master Geek


  Reply # 373442 27-Aug-2010 09:19
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   /tumbleweeds


Frown

1918 posts

Uber Geek
+1 received by user: 154


  Reply # 373459 27-Aug-2010 09:56
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Speedtests using Orcon Diagnostic Tool

25 Aug - 8.45pm
Speedtest Results:-
Auckland,NZ: 1379 / 790 (*ms)
Wellington, NZ: 1308 / 696 (40ms)
Sydney, AU: 660 / 654 (82ms)
San Francisco, CA: 303 / 555 (197ms)
Maidenhead, UK: 137 / 424 (322ms)

26 Aug - 9.12pm
Auckland,NZ: 630 / 756 (53ms)
Wellington, NZ: 238 / 686 (43ms)
Sydney, AU: 372 / 432 (87ms)
San Francisco, CA: 249 / 703 (197ms)
Maidenhead, UK: 94 / 405 (321ms)

27 Aug - 5.32am
Auckland,NZ: 5958 / 818 (37ms)
Wellington, NZ: 1646 / 732 (37ms)
Sydney, AU: 4179 / 768 (64ms)
San Francisco, CA: 2343 / 488 (196ms)
Maidenhead, UK: 2617 / 443 (305ms)

While my request for my data pack usage to be dropped has gone into effect, it seems like the request for less upload speed hasn't. Why bother paying for more upload speed to get a better download speed when you can't even get 1Mbit during peak times

86 posts

Master Geek
+1 received by user: 1


  Reply # 373565 27-Aug-2010 13:38
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I'm on Orcon in Mangere Bridge,
I was just switched to UBS in the new local cabinet,
because the cabinet ruined our LLU connection to the exchange 3 Kms away in Onehunga.
Now, although my physical connection is fast (20-21Mbps down), international traffic is so SLOW I can't load a youtube video in real time. Have to start it loading, walk away, make a cup of coffee, walk the dog, come back and watch it.
Pathetic! And Orcon confirmed after me doing a plethora of tests, that there is no other cause possible but their own traffic shaping.
On demand is usually pretty good for me here, but last night it was terrible, especially the ads between chapters, they were so jerky to load a 30 second ad was taking about 5 minutes to play... and you can't fast forward or skip the ads... GRRR!

I want to change to the Telecom equivalent plan, but I'm worried that I'll have the same traffic shaping issues with Telecom.
I don't care about the technical details, I just want to be able to at least stream a youtube video in real time at at least 360... Higher would be better.
I don't want to change to Telecom, sign up to a 12Mth contract, and find it's exactly the same.
Of course I can't find that out from Telecom, all I'll get as a pre-customer is their marketing sales pitch crap...  Then as an actual customer all I'll get is electronic voices on the other end of the phone and hold music, followed by them asking me to do an isolation test, after turning the router off then on again!

86 posts

Master Geek
+1 received by user: 1


  Reply # 373567 27-Aug-2010 13:44
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Oh and to confirm others who are being switched to the UBS/UBA in the cabinet from Orcon LLU (+), yes, as in my case, you will still get the same data amounts, FS/FS, voice mail, call waiting, and caller ID, as you had included on the "+" plan, but without having to pay extra for them, as if you had just signed up on the UBS plan. 
Which is good, because the plan is $10 more, then it's another $10 for FS/FS, then it's another $15 for the phone features, plus another $2.50 for wiring and maintenance... So that's a total of $36.50 extra per month that it would have cost to get the same plan on UBS rather than LLU. 

edit:
See a comparison of the plan I'm on and equivalents that I did quickly: http://bit.ly/cKxt8R

203 posts

Master Geek
+1 received by user: 10


  Reply # 373710 27-Aug-2010 19:01
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Streaming video is currently unusable for me. 
 
Do we even have real broadband in this country? 

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