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86 posts

Master Geek
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  Reply # 380426 16-Sep-2010 02:35
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Rambaldi:
At times in the past, speeds would go up and chain disconnects from games would stop just after 11pm/12am, then start having issues again the following day from 5pm/6pm onwards.

Unless Orcon actually did something, I'd guess problems are going to return tomorrow night.


Hmmm, We'll see. I think this was something different, cos I noticed speed suddenly drop sharply away at about 8am yesterday morning, then it suddenly sharply resumed again just a few minutes ago.  
 
The Greenish line is my speed. From http://truenet.co.nz

I fix stuff!
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Vocus
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  Reply # 380522 16-Sep-2010 10:04
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Hi Sam

We had an issue with EUBA which has now been resolved. Your speeds should be returned to normal now.

Any questions let me know.

 
 
 
 


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Master Geek
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  Reply # 380527 16-Sep-2010 10:07
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Sounddude: Hi Sam

We had an issue with EUBA which has now been resolved. Your speeds should be returned to normal now.

Any questions let me know.


Hey Sounddude.

Is the issue with EUBA (?) the cause of the lag and disconnects for gaming last night ? Just trying to find out if I'm going to lag and disconnect again tonight so I can plan accordingly.

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  Reply # 380528 16-Sep-2010 10:09
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If you were on EUBA, then yes.

Whats your login name and I will see what connection type you have.


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Master Geek
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  Reply # 380530 16-Sep-2010 10:09
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Sounddude: If you were on EUBA, then yes.

Whats your login name and I will see what connection type you have.



rambaldi187

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  Reply # 380535 16-Sep-2010 10:13
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yes you are on EUBA.

It would most likley be the cause of your issues.

Many appoligies. Let me know how you get on tonight.


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Master Geek
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  Reply # 380536 16-Sep-2010 10:15
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Sounddude: yes you are on EUBA.

It would most likley be the cause of your issues.

Many appoligies. Let me know how you get on tonight.



Will do, thanks for saving me from making a phone call to the support team :)

BTW if you don't mind, could you take a look at my thread here http://www.geekzone.co.nz/forums.asp?forumid=82&topicid=68115 

Any help would be great.

86 posts

Master Geek
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  Reply # 380539 16-Sep-2010 10:18
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Sounddude: Hi Sam

We had an issue with EUBA which has now been resolved. Your speeds should be returned to normal now.

Any questions let me know.


Hi Sounddude, just to confirm, yes, speeds are back to a good rate today.
Thanks for the explanation, and thanks for getting involved and sorting out the issues I had previously. I hope you're being paid for the time you spend doing this :) 

22 posts

Geek


  Reply # 380542 16-Sep-2010 10:22

yozshiku:
samgab:
PntBlnk: It seems that if you are in the Auckland area you don't have anything like the issues that others around the country have been experiencing.

The thing that strikes me is that Orcon representatives like Sounddude hang around this forum and yet *never* address our main complaints regarding Orcon's service. It's not like they don't know there are a great number of dissatisfied customers. They choose to ignore us all.


I do feel obliged to speak up in Sounddude's behalf, he did pm me, and offer a solution, which did appear to have worked, today's slow data issue notwithstanding... I think something is wrong today, because since the fix (BUBA to EUBA) they did I have been pretty happy. It's still slow tonight, I just did another series of speed tests.
Also, I'm in Auckland, Mangere Bridge to be specific. 



I'll second this - He was more helpful than Orcon's support line during other issues.

I'm also in Auckland (Or just north, in Orewa, to be specific). Exact same issue though - everything's been great since the fix, up until the slowdown earlier today, which so far shows no signs of improvement. 


I'm not having a dig at Sounddude at all. Yes, he is very helpful, but his help is directed at individuals with localised problems. My point is that Orcon, the company, hasn't seen fit to address the large number of dissatisfied customers in this forum. They choose to remain silent, on their web site, through their support line (I feel for those poor folks, who seem forced to follow Orcon's policy of blaming the customer or their equipment), etc.

It is painfully clear that Orcon has not purchased sufficient international bandwidth to meet demand, and yet they continue to spend hundreds of thousands of dollars on television campaigns aimed at getting even more money out of what little international bandwidth they do have.

For a company that's trying to come off as 'hip' and 'cool' they are doing a very poor job, acting more like the faceless uncaring corporations we all hate, maximising profit at the expense of service.

As an aside, can someone explain why it is that during peak time I'm only able to get 14-32KB/s download speeds from international sites, and yet the 700KB stream from TVNZ works fine? Is Orcon somehow bypassing the limitations imposed by Telecom, or are we all just being fed a pack of lies about how it's all Telecom's fault? I would understand if Telecom is also part of the unmetered partners program, but otherwise...

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  Reply # 380557 16-Sep-2010 11:09
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It is painfully clear that Orcon has not purchased sufficient international bandwidth to meet demand, and yet they continue to spend hundreds of thousands of dollars on television campaigns aimed at getting even more money out of what little international bandwidth they do have.


Not true at all, We have heaps of capacity.



As an aside, can someone explain why it is that during peak time I'm only able to get 14-32KB/s download speeds from international sites, and yet the 700KB stream from TVNZ works fine? Is Orcon somehow bypassing the limitations imposed by Telecom, or are we all just being fed a pack of lies about how it's all Telecom's fault? I would understand if Telecom is also part of the unmetered partners program, but otherwise...


Its due to congestion on the Telecom handovers and the effect of latency has on dropped packets.

Ie since the latency is low on national routes when a packet is dropped, its quick to resend the packet and doesn't effect tcp window sizing much.

however on high latency routes (ie USA, since it takes longer to get a responce to a dropped packet, window sizing gets effected and the speeds ramp down rapidly. hence why you see a big speed burst at the start and ramps down quickly.


Where in NZ are you btw? We are in the process of migrating customers to EUBA (where we can). Would be keen to put your name in the list and see if it makes a difference.

So far the responces have been positive.

22 posts

Geek


  Reply # 380621 16-Sep-2010 13:09

Hi Sounddude, I'm in Newtown, Wellington.

111 posts

Master Geek


  Reply # 380636 16-Sep-2010 13:34
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PntBlnk: Hi Sounddude, I'm in Newtown, Wellington.

Close to where I am.  Kilbirnie.  Did I mention Telecom rocks?  They do!  Enough said.

I digress ... Soundude represents the smarter side of Orcon (I'm sure there are more but he comes here and interacts at least). During my length of time with them, he has shown here @ Geekzone that he both acknowledges issues, and also wants to help.  I also used to like it when Duncan Blair would come along and confirm issues. Pretty much "owning up" to problems that the site nor help desk admitted.  Now it's just a stealth and delay approach. tsk tsk.

All those still having issues, I hope it all gets resolved. If not, there are others options out there  ;)

1 post

Wannabe Geek


  Reply # 380755 16-Sep-2010 17:01
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This is getting really annoying always around 5pm to 11pm getting insane latency spiking from 280ms to 1000ms at peak times

Ive been with Orcon for about a year now and haven't had a problem till around August, I cant play WoW like this Orcon please fix it.

Done all the standard tests, Iso test, new modem, traceroute and even a Diagnostics tool that orcon sent me.

Not a happy Customer!!


86 posts

Master Geek
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  Reply # 380768 16-Sep-2010 17:14
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Everything's mint here today. NZOnscreen videos coming in at 16-18Mbps, and international speed and ping very good. Thumbs up!

34 posts

Geek


  Reply # 380770 16-Sep-2010 17:18

samgab: Everything's mint here today. NZOnscreen videos coming in at 16-18Mbps, and international speed and ping very good. Thumbs up!


Ye, seems okay so far, aside from a little speed stuttering/fluctuation and latency, but nothing that seems out of the ordinary for heading towards prime time. Fingers crossed that it stays reasonable vs deteriorating as the night goes on.

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