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99 posts

Master Geek
+1 received by user: 1


  Reply # 386995 2-Oct-2010 01:29
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Well as i wait to see the pages scroll out at dial up speed on my MAX/MAX account i see there is till a level of dissatisfaction with orcon.

I am a geek type with a pretty big company I use my connection to VPN to the company as part of my support job. ( I run part of a NZ/Aus wan) and am well qualified to do so, but I will say that does mean I am only really a junior if it comes to the issues an ISP has.
This means (along with my own) reasons I wont run there diag tool, its an exe that they will not allow me to control or see what it provides (as it has been told to me) so I scripted up a test that did the tests they wanted. Because some results (very few in the 24hrs) showed a result that they didn't like and I wouldn't allow a tool of theirs to run in my network without control or visibility of it they said fix this or we wont do anything.

I do not have a fault, Chorus have proved the line (and thats another story in itself), I cannot close down my internet activity for myself an my wife for 24 hrs to accommodate there testing and having some twerp there tell me that because I had trcerts show greater than 1ms on the first hop which was perhaps 5% of the tracerst in 24 hrs that I had a problem, while at the same period my path pings to NS1.orcon,,,, showed 2 to 5% packet loss in there core routing. Now in my tiny small unqualified mind I see that if if I have processes unable to to get name resolution it is hardly an issue for me when the core network is losing %5 of packets.

As a customer for more than a decade paying as much as I am all I want is the same level of service as I had six months ago, steady and reasonable.

I have diversity that means I can switch in and out two different DSL routers easily, both give me identical results in peak and non peak periods periods, and reported SNA line rates etc.

At the end of the day they are ignoring that I have significant slow down at peak periods and not at other times.

My decission is that I hear back by Wednesday (which will be over 7 days from my last coms from them) or I start putting together the case to get my last 6 months of payments back from them, it will be fun to do that I love documentation and establishing cause of failure cases.

I will keep the forum appraised of the results, but if I do end up at odds with Orcon via the law you are more likely to hear it via the media first as I will be very public about it.

A man with a will to do the worst and the fiscal ability to achieve it




86 posts

Master Geek
+1 received by user: 1


  Reply # 387077 2-Oct-2010 11:34
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It's vastly improved today! :)


 

 
 
 
 


22 posts

Geek


  Reply # 387081 2-Oct-2010 11:44

arthurhh: Well as i wait to see the pages scroll out at dial up speed on my MAX/MAX account i see there is till a level of dissatisfaction with orcon.

I am a geek type with a pretty big company I use my connection to VPN to the company as part of my support job. ( I run part of a NZ/Aus wan) and am well qualified to do so, but I will say that does mean I am only really a junior if it comes to the issues an ISP has.
This means (along with my own) reasons I wont run there diag tool, its an exe that they will not allow me to control or see what it provides (as it has been told to me) so I scripted up a test that did the tests they wanted. Because some results (very few in the 24hrs) showed a result that they didn't like and I wouldn't allow a tool of theirs to run in my network without control or visibility of it they said fix this or we wont do anything.

I do not have a fault, Chorus have proved the line (and thats another story in itself), I cannot close down my internet activity for myself an my wife for 24 hrs to accommodate there testing and having some twerp there tell me that because I had trcerts show greater than 1ms on the first hop which was perhaps 5% of the tracerst in 24 hrs that I had a problem, while at the same period my path pings to NS1.orcon,,,, showed 2 to 5% packet loss in there core routing. Now in my tiny small unqualified mind I see that if if I have processes unable to to get name resolution it is hardly an issue for me when the core network is losing %5 of packets.

As a customer for more than a decade paying as much as I am all I want is the same level of service as I had six months ago, steady and reasonable.

I have diversity that means I can switch in and out two different DSL routers easily, both give me identical results in peak and non peak periods periods, and reported SNA line rates etc.

At the end of the day they are ignoring that I have significant slow down at peak periods and not at other times.

My decission is that I hear back by Wednesday (which will be over 7 days from my last coms from them) or I start putting together the case to get my last 6 months of payments back from them, it will be fun to do that I love documentation and establishing cause of failure cases.

I will keep the forum appraised of the results, but if I do end up at odds with Orcon via the law you are more likely to hear it via the media first as I will be very public about it.

A man with a will to do the worst and the fiscal ability to achieve it


That's the spirit! The more of us making things uncomfortable for Orcon the more likely they are to to do something - even if it's just being more up-front with the reasons for their inability to provide a decent service. 

For anyone reading this tread and possibly considering signing up to Orcon, don't. It really is that bad. 

34 posts

Geek


  Reply # 387092 2-Oct-2010 12:26

samgab: It's vastly improved today! :)


It was better for me last night from very late last night till I slept, but it seems like it's back down to 1.4mbps local, 0.4mbps or less overseas again today. I don't have the best line, granted, but normal has still been 7-8mbps local, 5-6mbps US at the very least. It's hard to get a lot done with dial up speeds to the west coast.

86 posts

Master Geek
+1 received by user: 1


  Reply # 387108 2-Oct-2010 13:07
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yozshiku:
samgab: It's vastly improved today! :)


It was better for me last night from very late last night till I slept, but it seems like it's back down to 1.4mbps local, 0.4mbps or less overseas again today. I don't have the best line, granted, but normal has still been 7-8mbps local, 5-6mbps US at the very least. It's hard to get a lot done with dial up speeds to the west coast.


Yeah, you're right, the speed has died again. I spoke too soon before... Sealed

86 posts

Master Geek
+1 received by user: 1


  Reply # 387109 2-Oct-2010 13:08
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Back to this again:
 

51 posts

Master Geek


  Reply # 387136 2-Oct-2010 14:38
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Wow...what a surprise ...nothing on the network status page.....
this is getting silly... 

 

 thats to auckland...got to be kidding me...
 
ADSL Modem Stats :





Data Rate(Kbps)




         21653         
         1009







 

51 posts

Master Geek


  Reply # 387194 2-Oct-2010 20:27
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So about 20mins ago.....everything came right.... 
wonder what the issue has been for the last 2 days..

 

 

34 posts

Geek


  Reply # 387399 3-Oct-2010 15:19

jake18: So about 20mins ago.....everything came right.... 
wonder what the issue has been for the last 2 days.. 


Looks like it may have just slowed again. At least the amount of time in a day it's running at dial up speeds seems to be gradually getting smaller. 

16 posts

Geek


  Reply # 387422 3-Oct-2010 16:44
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We should change this thread to Orcon Slow EVERY DAY. What  gets me is I have a series of speed tests like this where I am clearly getting good speed to local NZ based locations. 

Today I am quick to  LA a whole 1.12 mb/s  this will crash to 200 kb/s in about an hour.  The (lack of )  help desk at Orcon Internet tells me its my Modem " Ha Ha "  go buy a new one they say.

Yeah right like my modem can tell the difference and fail on International sites at the same time every day.  How do get away with such poor advise? 



Orcon slow

My Advise Steer clear of them until they start telling the Truth !!

86 posts

Master Geek
+1 received by user: 1


  Reply # 387426 3-Oct-2010 16:56
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Aaaargh!!!! It's dropped off AGAIN!!! Getting VERY FED UP with this!
 
It's odd, it doesn't gradually slow down and speed up, it's either fast, at 5-10Mbps down, or it switches to slow, and 0.5 Mbps down, nothing in between, it's like a switch is being flipped.
P***ing me off though. 

16 posts

Geek


  Reply # 387427 3-Oct-2010 16:56
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arthurhh  Great idea.

"
 decision is that I hear back by Wednesday (which will be over 7 days from my last coms from them) or I start putting together the case to get my last 6 months of payments back from them, it will be fun to do that I love documentation and establishing cause of failure cases.

I will keep the forum appraised of the results, but if I do end up at odds with Orcon via the law you are more likely to hear it via the media first as I will be very public about it."

I think that is a excellent plan we pay for a service which is not delivered.  If you can get paid back for 6 months of non delivery,  well that would be great .

When you think about its stealing really,  you pay for something then you get delivered barley 10% of it. I would be keen to hear what the disputes tribunal has to say about it.

Here's the link for any one that wants a go at  it http://www.justice.govt.nz/tribunals/disputes-tribunal

If one person gets compensation then 1000's would be eligible for it.

Orcon might actually deal with their internal issues if they are looking down the barrel of refunding
20 000 odd people with a 70% of their connection fees from the past 6 months 



34 posts

Geek


  Reply # 387430 3-Oct-2010 17:05

samgab: Aaaargh!!!! It's dropped off AGAIN!!! Getting VERY FED UP with this!
 
It's odd, it doesn't gradually slow down and speed up, it's either fast, at 5-10Mbps down, or it switches to slow, and 0.5 Mbps down, nothing in between, it's like a switch is being flipped.
P***ing me off though. 


Ye, it's not a gradual decline and gradual speed up. One minute it's fast, next minute slow. Then when it fixes itself, same in reverse.  Back on the 15th of Sep when something that seemed similar was going on, Sounddude said it was an EUBA issue.

Since October started it's been bad, and to me this is odd timing - weren't they supposed to have new plans or something around now too? Maybe that has something to do with it.

At any rate, you're right though. I think if it was a gradual decline it might be less frustrating, but the clear cut feel of someone flipping a switch here is rather annoying. Even more so because there's obviously an issue that's been going on for a few days, yet no word at all from Orcon.

86 posts

Master Geek
+1 received by user: 1


  Reply # 387431 3-Oct-2010 17:06
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It might be different for high cost business plans, which that poster who relies on stability of his internet for the core of his business will no doubt be on; but for those of us on home plans, Orcon (as with all isp's) is very careful not to make any guarantees of broadband speed/reliability:



  • 2. SPEED AND QUALITY OF SERVICE

    • 2.1 Your plan speed refers to the maximum possible connection speed. The maximum downstream connection speed will be as fast as your line allows. The stated upstream connection speeds for your plan are the maximum possible speeds only and the actual speed depends on a number of factors and we cannot guarantee that you will achieve your maximum connection speed. See our website for further details including the factors that affect your connection speed.

    • 2.2 Orcon Broadband is not guaranteed to be fault free or continuous.

    • 2.3 Orcon prioritises certain types of traffic such as web and email. Other types of traffic such as peer to peer (P2P) are deprioritised.




See 2.1 and 2.2?
You won't win at disputes tribunal, only thing you can do, as you're not on a fixed term contract is go to another supplier in the hopes that the grass is in fact greener...  But hey, if you feel like trying it, by all means give it a go.

16 posts

Geek


  Reply # 387433 3-Oct-2010 17:16
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  • It could be worth a shot


  • 2.1 Your plan speed refers to the maximum possible connection speed. The maximum downstream connection speed will be as fast as your line allows.


Obviously every bodies line is faster than what is being delivered. So a no issue. 


  • 2.2 Orcon Broadband is not guaranteed to be fault free or continuous.

  • Yes I think there would be an amount of fair delivery which is expected and i would say it is not being delivered.

  • 2.3 Orcon prioritises certain types of traffic such as web and email. Other types of traffic such as peer to peer (P2P) are deprioritised.


I wonder if that includes video sites like YouTube being "deprioritised"

Funny if we  went to a restaurant and or Takeaway and came away with only 10% of your order it would be outrageous. 

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