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734 posts

Ultimate Geek
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Topic # 67876 9-Sep-2010 22:42
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I payed for a server from [iServe] and now I want to close it I sent them 2 emails and had no reply at all. And the server is still up and running.

[Moderator edit (MF): updated provider's name]





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  Reply # 378421 9-Sep-2010 23:57

cws82us: I payed for a server from slingshot and now I want to close it I sent them 2 emails and had no reply at all. And the server is still up and running.


 

Are you sure you are posting in the right forum, as this isn't the slingshot forum.



734 posts

Ultimate Geek
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  Reply # 378439 10-Sep-2010 05:16
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Its orcon server sorry I was typing o fast




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  Reply # 378508 10-Sep-2010 10:33
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Ring them?

http://www.orcon.net.nz/work/=&ref=iserve

Hosting Sales & Support
0800 144 737



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Ultimate Geek
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  Reply # 379215 13-Sep-2010 09:20
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I given them I call and they told me to close my account I need to email them but I already emailed them 2 times allready ones on the 30th and the 8th and still no reply at all. Wants the he'll is going on. Here




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  Reply # 379220 13-Sep-2010 09:49
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cws82us: I given them I call and they told me to close my account I need to email them but I already emailed them 2 times allready ones on the 30th and the 8th and still no reply at all. Wants the he'll is going on. Here


Ring them again explaining what you've done. They're generally pretty good on the phone at iServe.

Seriously though - why would you think you'd have better success at getting you're problem resolved in the Geekzone forums than by following up with a phone call to iServe themselves?! 



734 posts

Ultimate Geek
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  Reply # 379225 13-Sep-2010 10:00
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I Tryed with a follow up and they say that they will have to call me back. But then it's going to cost me 6c per hour.




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  Reply # 387566 4-Oct-2010 10:05
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bcourtney asks, " why would you think you'd have better success at getting you're problem resolved in the Geekzone forums than by following up with a phone call to iServe themselves"

There are two reasons people do this - one is that often they get an answer once something is posted on the forum - the company involved likes to look proactive. If people got responses from the company concerned, they wouldn't bother with the post.

Secondly, it lets the rest of the community know and so finds out if it is a common problem or a one off problem.

I hope cws82us has had a resolution.

xpd

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  Reply # 387590 4-Oct-2010 11:05
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Did take a while and a few follow up calls to Iserve to get my account closed with them a few years ago but they did get it done in the end and no stuffed up payments thankfully.




XPD / Gavin / DemiseNZ

 

Server : i3-3240 @ 3.40GHz  16GB RAM  Win 10 Pro    Workstation : i5-xxxx @ x.xxGHz  16GB RAM  Win 10 pro    Console : Xbox One

 

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