# 
recently for some reason our web site kept reverting to a slightly older version, i rang and asked whats up, to be told oh we are upgrading our servers, i asked if they were going to inform me of this, to be told oh we emailed our clients, um no you didnt (yes i asked who they email and checked the account)!!
our web person made a oh no and deleted a file on our ftp server, she rang orcon to see if she could get some help, they get back to use via email 13 days later saying our web site looked ok, do we still need support? um no orcon we sorted it about 13 days ago...
then we were unable to upload to our ftp server, it said we had used all our space, which appeared not to be true (i did a full FTP check etc, 1 gig limit we have 600mb in use). so im on the phone with orcon, i get told there is a ticket priority system and they will get to my issue in time, if i hadnt suggested that as a stop gap measure that the limit be increased, i suspect that in 13 days they would have got back to be, actually its been a few days and i have not yet heard anything yet and you knwo what i dont expect to given the past history.
not to mention that from time to time our website has little mini outages
i mean really!!!
So tell me what am i supposed to do ORCON, I am now investigating moving my hosting because dealing with you sucks, and you never get back to me!! i shouldn't have to get such bad support that i then post on here.. but yeah im a little frustrated
i mean its not all bad, i use your home products and they work fine and im really happy with that price and speed etc...
Trusted
Mod Emeritus
Vocus
