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29 posts

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# 82243 26-Apr-2011 08:54
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1. On the orcon website it says my plan is 30 gig a month but ive just noticed that on my bill it says 25 gig and im being charged for going over 25 when shouldn’t it be 30 gig?



Platinum+ - Next generation Broadband with 30GB of data (data upgrades available), a homeline rental with unlimited calling around NZ and to a country of your choice

2. last month i went 25 gig over my limit and im being charged at $1.77 per gig over yet on the website it says (Additional 25GB for $27/month) whereas im being charged nearly $45 for the extra gigs downloaded?

can anyone clear this up?

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  # 462342 26-Apr-2011 08:57
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Yes, you are being overcharged.

I reckon Orcon should be able to give you a credit for the overcharged amount.

xpd

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  # 462356 26-Apr-2011 09:45
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Sounds like your plan wasnt adjusted when they made some changes to the accounts a few months ago - give their accounts team a call, they should be able to sort it out.




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28 posts

Geek


  # 462834 27-Apr-2011 01:09

What's your Orcon username? I'll check it for you

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