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30 posts

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# 82298 26-Apr-2011 23:24
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Had issues last week, and "resolved" by orcon.

 
7/04/11 7:00 PM WE ARE EXPERIENCING HIGHER THAN NORMAL LATENCY TO SOME US SITES.
(Resolved)

Engineers are investigating.


__________________________________________________________________________________________


Now, again!!!!!

every night, I can load any nz website in just seconds, but international one will takes 5 minutes at least. sometimes facebook just can't open at all, outlook sometimes can't connect to hotmail server.

Day time was ok.

Anyone having the some problme???

 

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  # 462820 26-Apr-2011 23:42
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Try a port reset. Unplug your modem from the jack for about 10 minutes, plug it back in and see how you go.




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Geek


  # 462823 26-Apr-2011 23:56
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corksta: Try a port reset. Unplug your modem from the jack for about 10 minutes, plug it back in and see how you go.


rebooted modem a few times, still..........

i m very sure there is a problem on orcon side, not my side.

when i get up in the morning, network was ok, fast speed on all International websites. after 5PM, speed starts getting slow, until 8PM international speed fully slows down, some websites even cant open at all. After 12AM, speed on international websites back to normal.



 

 
 
 
 


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  # 462826 27-Apr-2011 00:00
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A port reset is not the same as rebooting your modem. Turn the modem off, unplug it from the jack, wait 10 minutes, plug it back in, turn the modem on.




2018 iPad Pro 12.9 Wi-Fi 64GB (Space Grey) | 2018 iPad mini Wi-Fi 64GB (Space Grey) | iPhone 11 Pro Max 64GB (Midnight Green) | 2x HomePod (Space Grey) | 3x Apple TV 4K | Apple Watch Series 4 44mm (Space Grey)

 

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28 posts

Geek


  # 462832 27-Apr-2011 01:02

Hmmmm, nah. Same is happening for me. All national browsing is fine. International is extremely temperamental, though. A port-reset won't fix this issue.

I'm back at work tomorrow after a break so will check with the teams to see if there are any known issues on the network.

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Ultimate Geek


  # 462946 27-Apr-2011 11:31
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I'm also seeing this problem. Maybe it will be resolved next week when all the kids go back to school?

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  # 462964 27-Apr-2011 12:04
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Noodles: I'm also seeing this problem. Maybe it will be resolved next week when all the kids go back to school?


I see this as well especially during peak.

I have found that if I send all my traffic through a local Wellington based VPN, then the international problem disappears as my traffic is no longer going through Orcon's International retail connection. 

This is a solution, but you just have to pay for it, I think around $12NZD a month.

 

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Ultimate Geek


  # 462997 27-Apr-2011 13:13

who do you use if you don't mind me asking?

 
 
 
 


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  # 463012 27-Apr-2011 13:38
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alliao: who do you use if you don't mind me asking?


There are many out there, just google nz vpn. 

ie super vpn...
 



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Geek


  # 463042 27-Apr-2011 15:11
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jjnz1:
Noodles: I'm also seeing this problem. Maybe it will be resolved next week when all the kids go back to school?


I see this as well especially during peak.

I have found that if I send all my traffic through a local Wellington based VPN, then the international problem disappears as my traffic is no longer going through Orcon's International retail connection. 

This is a solution, but you just have to pay for it, I think around $12NZD a month.

 


VPN is a  solution。

But i think that just not right, as a orcon ISP  customer we all paid full price to have internet  service, why should i paying other $12NZ/m to use VPN???

i can understand that peak time will effect network speed, but once i found out even not possible to use facebook and hotmail, it's clearly, this is a fault!

BTW, those friends who use telecom has no problem at all.



 

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Ultimate Geek


  # 463044 27-Apr-2011 15:20

I think a lot more people would be up in arms if that's really the case.. just saying.

That said, I saw alexx tried to help you with wget and stuff, did you try any of that?

Either your location are packed full of orcon users and congestion is really bad on Orcon gear, or it's just congested no matter which ISP you are on.

Would be helpful to find out for sure (by following alexx's advice on testing your connection) if you really want to have a proper connection.



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  # 463045 27-Apr-2011 15:20
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i know many people joined orcon within a few weeks back because "the orcon best ever deal"

maybe that cause the problem, i guess orcon's network just cant handle high increase of users.........

see how's going, i thinking go back to telecom

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  # 463050 27-Apr-2011 15:39
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It happens to me most days as well. Using telecom connection at the place I am staying.

Looking at renting a European server and creating a proxy.




The little things make the biggest difference.


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  # 463057 27-Apr-2011 15:51
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alliao: I think a lot more people would be up in arms if that's really the case.. just saying.

That said, I saw alexx tried to help you with wget and stuff, did you try any of that?

Either your location are packed full of orcon users and congestion is really bad on Orcon gear, or it's just congested no matter which ISP you are on.

Would be helpful to find out for sure (by following alexx's advice on testing your connection) if you really want to have a proper connection.


It happens on my connection, my google apps gmail is almost to slow to use during peak, Same with google.co.nz, and any other outside (of NZ) sites.

I think either people are just putting up with it, or orcon are getting a lot of complaints but not doing anything about it.

For example, right now its 3.48pm on Wednesday, and I have decided to watch some HD trailers on my black Apple TV, using my normal orcon connection, it goes bloody slow sometimes not even loading, BUT, when I use my VPN, WOW, full 8Mbps. Instant gratification! ;)

How do you explain that? Cant be my exchange, or people around me using the net...



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Geek


  # 463062 27-Apr-2011 16:06
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sent email to orcon, got a reply within 10 mins

___________________________________________________________


Hi Tyler

Thank you for your email regarding your international speeds

This appears to be A widely known issue we have been receiving a high volume of calls with the exact same problem as you. Therefor it will be bigger than A fault on your line. We have made the higher ups aware and hope to get this resolved as soon as possible.

I hope this information was helpful and if you have any other queries please do not hesitate to email me back or call me on the number below.



Kindest regards


_____________________________________________________________________


let's wait...............

nothing we can do.........................

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Ultimate Geek


  # 463094 27-Apr-2011 17:53
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gztyler: Had issues last week, and "resolved" by orcon.
 
7/04/11 7:00 PM WE ARE EXPERIENCING HIGHER THAN NORMAL LATENCY TO SOME US SITES.
(Resolved)

Engineers are investigating.


That was 17/04/11 7:00 PM
http://www.orcon.net.nz/support/network_status

But the performance was already going downhill prior to the 17th and has been up and down since then.
Worse in evenings and on wet days.

alliao: That said, I saw alexx tried to help you with wget and stuff, did you try any of that?


I'd like to take the credit for good stuff, but I think that was in another thread I mentioned using wget. Good for comparing download performance from different sites.


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